Useless service
Sent the wrong materials. Then didn’t answer phone tried fur days, didn’t answer emails either.

Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Sent the wrong materials. Then didn’t answer phone tried fur days, didn’t answer emails either.
Did what they said they said would do so very happy
Great prices and great customer support. As a keen DIY learner I find materials market a great reference point for all the materials I need for several projects. Delivery works great too!
Fantastic service and products. Highly recommend
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Helpful delivered when said and good price
Very efficient at affordable cost and great customer service
Look no further than Material Market, alot cheaper than my local building Merchants by alot I've saved loads on my garden room project, fair prices and quick delivery, great WhatsApp communication for queries.
Delivered the wrong size gravel boards, then they took ages to sort it out, after which I had to comprimise on the recessed gravel boards I ordered for regular ones, but I was short on time and needed them to finish my garden in time for an event. Finally when delivering the new gravel boards the delivery driver was not aware he needed to take the ones that were delivered originally. I felt bad for the guy so I helped him load the old ones onto the truck, which I didn't mind doing but to be honest I could have injured myself as they were very heavy. Some advice, if you screw something up prioritise resolving the issue and dont leave me to chase you up and then have to put in work. I guess there needs to be improvement on comms. The product itself was fine but not the type I ordered.
They didn't answer the phone despite numerous attempts and haven't replied to my email, even to this very day.
Order in but no communication, order should be here today. Tried calling all day, emailed and what's app. They used to be ok as a company but now would rate it the worst experience the last 3 times. Order Number 0927-85, If you need reliability then I would avoid at all costs!!! Its a real shame to be honest. Don't normally ever do reviews as like to speak direct and try and sort, but its proving impossible.
Excellent communication and service at a fab price
Placed an order for tomorrow, received an email to say the team had acknowledged it and we're working on it, had my credit card charged but received no confirmation email. Have tried WhatsApp, calling multiple times, a couple of email addresses but it's literally impossible to get hold of anyone, with the phones cutting off in error after being placed on hold for 10 minutes. What an absolute joke.
Worst company I have ever used. Never answer the phone, emails or WhatsApp. Phone automatically cuts out after 8min and the same auto message saying there is a problem with phone line. I paid for my order and it was cancelled by a member of staff the day before delivery by mistake. When trying to call the team no answer, have been calling for over 7 days and still not got a reply to email or managed to get through on the phone. Order eventually arrived damaged and they have still not contacted me to correct this. Worst customer service ever to leave customer unanswered for over 2 weeks since delivery and have a phone line that can't be answered. DO NOT USE THIS COMPANY!!!!
Made the mistake of ordering from here. Delivery date postponed via email (no call) new delivery date communicated all good. Personnel at site waiting delivery for an afternoon (two people). Waiting for a long time and called to get update. Order not being delivered again with no update as to when it could be. Work booked in and planned now out the window. Don’t touch with a barge pole if you have schedules. Not a reliable company at all Update! Further emails and calls with conflicting information. Telephone call yesterday afternoon and following email after call stated the delivery wagon had broken down (classic). Then further email when I requested cancellation stated they have had internal issue with ordering system not placing orders at depot’s. Now comment below is they are really busy…… response tells you everything you need to know.
Ordered wood for specific delivery date—first date was cancelled then on the next nothing turned up. No call, no update, nothing. They completely ignore WhatsApp messages and emails. Absolutely zero customer service, zero reliability. If you're thinking of ordering from them—don’t. It's a shambles from start to finish.
Ordered decking two weeks in advance for a specific delivery date—nothing turned up. No call, no update, nothing. When it finally arrived a day late, it was hours after the already-delayed promised time. They completely ignore WhatsApp messages, and it took over an hour just to get someone on the phone. Absolutely zero customer service, zero reliability. If you're thinking of ordering from them—don’t. It's a shambles from start to finish.
Absolute awful experience so far. Terrible service, awful & conflicting communication. Initial order cancelled, now trying on 2nd order for delivery this Thursday. I am not holding my breath. Will come back with an update. Update: Yep they came back, unable to deliver on the date, missing certain lengths of decking & finally confirming the spec they were planning on delivering was a different quality/thickness than advertised. I cancelled the order & had to chase for refund. AVOID !!!!!
Great website, good price and on time delivery.
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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