Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
Materials Market receives a mix of feedback from customers, with a notable 70% expressing positive experiences. Many reviewers highlight the competitive prices and timely delivery, often praising the efficient service and good communication.
Customers appreciate the overall value, noting that the materials are delivered as expected and on schedule. However, there are significant complaints regarding order accuracy, with several consumers reporting that wrong items were delivered multiple times, leading to frustration. Some express disappointment when promised delivery dates are not met, particularly when they rely on timely arrivals for projects. Despite these issues, the majority of reviews reflect satisfaction with the service and pricing. Overall, Materials Market is viewed positively, though there are areas for improvement in order fulfillment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,084 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.6 | 56 |
| Jan 25 | 4.5 | 54 |
| Feb 25 | 4.8 | 82 |
| Mar 25 | 4.1 | 50 |
| Apr 25 | 2.3 | 85 |
| May 25 | 3.0 | 112 |
| Jun 25 | 4.1 | 203 |
| Jul 25 | 4.0 | 85 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.5 | 82 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“So far I have only used once the service, and I had a great experience, competitive prices, good communication and ti...”
“Delivered items wrong multiple times”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.9 out of 5 (good) | 4.4 out of 5 (good) | +12% | 1,084 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Materials Market is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.8).
500 reviews of Materials Market. Filter by what matters to you.
Stay away from it. The company accepted my order, I selected one of the deliver dates available. After missing the delivery I tried to contact the company but never received an answer. A few days later I receive an email informing me that my order was cancelled due to payment issues. The money left my account for a few days but returned when they cancelled my order. Poor service, avoid…
Good price, delivered as required by a helpful driver
bsolutely shocking! I ordered the correct type of cement for a project, along with £800 worth of other materials, and they sent the wrong cement. That was over a month ago. For the first three weeks, I called their number up to 12 times a day trying to reach someone—without success. I’ve had no proper communication from them at all. I also messaged them via WhatsApp, but aside from being asked for my order number and the occasional vague question, there’s been no meaningful response. This is by far the most unprofessional company I’ve ever dealt with. I would not recommend them to anyone.
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Avoid. Didn’t acknowledge order for a week, took over two weeks to arrive, didn’t turn up on the ‘promised’ delivery day. Delivered the wrong item, didn't pick up the phone. Didn’t give money back for wrong item. Honestly, don’t bother - the cheaper prices isn’t worth the incompetence.
Very satisfied with my order
I have recently been purchasing through Material Market as they were far by the cheapest on supplying material. The level of customer service, the quality of material and the can do attitude to rectify issues out of their control was exceptional from the experience I encountered. The way the business started to where they are now is inspiring. I will continue to purchase items through them, they have my trust and I would highly recommend.
Materials arrived as they should on time however some were damaged. I was advised that I would receive a refund on damaged item, however no refund was provided which meant I was out of pocket. Email sent to customer services which was ignored. Not a great experience for me. Would certainly consider other options first in the future.
The order didn't arrive on the specified day. All communication with them has gone unanswered. Telephone, repeatedly on hold until disconnected. Emails, no replies. Whatsapp messages, no replies. I don't know when the delivery will be made and I have no way of contacting them to find out. I really do suggest not using this company, there are so many others that can provide a decent service. Or maybe just use your local builders merchant directly. I will, in future.
Order no #0894-83 - If you live life by the seat of your pants and love surprises, even negative ones, then these guys are for you. However, if, like most people, you prefer things to arrive when they’re supposed to so that you can do the job that you’ve booked time for, then perhaps look elsewhere. Extremely poor service, awful communication – failed to deliver my order twice, I have lost AL days from work, then when trying to obtain a refund I have been left waiting for over a week and counting, can’t order from anywhere else until I get the funds back. Some have suggested a scam, I didn’t like to agree but am rapidly changing my opinion. p.s. I don’t usually leave reviews, but it seems to be the only way to get a timely response - If you do get suckered in like I did, make sure to use Trustpilot to log stuff as it seems this is MM’s helpdesk, you will only get a response if it’s in the public domain apparently.
I had a great first experience with Materials Market when I ordered Buff Cotswold Chippings through B&Q, so I decided to buy directly from them when I needed more. Unfortunately, the second experience has been really frustrating. The new batch I received was a completely different colour—much more yellow, like Mellow Cotswold, and it doesn’t match the original at all. This has put my whole project on hold. I messaged them on WhatsApp on Monday with photos and a clear explanation, but I haven’t heard back, despite following up every day. I’ve also tried calling every day this week and no one picks up. Really disappointed with the lack of response and support.
Absolutely avoid this company at all costs they never answer their calls / emails / whatsapp messages delivery was guaranteed and never came rude to deal with read the COUNTLESS reviews before using this company and shop elsewhere !!
Shocking suppliers. Customer service was good, I was dealing with a gentleman called Reece. He tried his best to decipher what was going on. I made my order over a month in advance and had confirmation that delivery would be made on the 1st May between 7am and 4pm, I called the morning of to see if that time could be narrowed and I was told between 11am and 2pm, that time came and went so I called again and with every phone call there was no progress. At 4:56 I got a message from Reece saying that the supplier was giving him the ‘run around’ and not giving any idea of where my delivery was and if it had even been sent out. I have been asked if I’d be happy with a delivery later in the week but after hiring equipment and labourers (who regardless will need to be paid) that’s not an option. It’s now the evening and all the offices are closed. I’m just holding on for hope that Reece can sort me out with the delivery tomorrow. Safe to say I will not be using Materials Market again as this job that costs thousands and may end up costing even more due to unreliable suppliers. (For context I booked for delivery on a Thursday, so the job could start on the Saturday and finished on the Monday) *it’s now the 2nd (1 day after my delivery was supposed to be made* Got confirmation that my delivery will not be coming until the 7th May because they are “overwhelmed with deliveries this bank holiday” eventhough I made my order 5-6 weeks prior to the original delivery date (1st May) and as a ‘favour to me’ they will cover the £20 cost to change me from the standard delivery to the enhanced. Enhanced or not it’s still a week later than my original date, and give me 5% off my next order, well I can promise that I will not be using Materials Market again. I now loose my money on skip hire and equipment hire and I have to pay to change my date for the concrete pour. So I would strongly advise everyone to pay that little bit more money to use another supplier because this one is absolutely useless.
Phoned them on the 29th of April after seeing the reviews on here.. Was assured my delivery would be here today 1st may... Tried to phone couldn't get through.. Got in touch with my bank to get a charge back claim . They informed me that materials market had put a subscription on my debit card (scammers ) which mt bank stopped straight away... Keep away from this company.. Proper dodgy
Update 19th June 2025 I managed to get through to someone and managed to get my delivery on the 12th May. I assumed this was the end of it but I have recently had a member of the team reach out and offer an explanation and an update on the staffing issues materials market seemed to be facing at the time of this incident. They where open and apologetic about the situation and I appreciate them taking the time to reach out and update me. With this in mind I would consider using the service again under the assumption that these issues have been addressed and will not happen again. -------------------------------------- I am still waiting on an my order placed on 13th April. It was due delivery on 25th April and never arrived. The delivery date was then confirmed to me over the phone to be the 30th April and again it didn't arrive. I cant get hold of anyone on the phone or get a reply via WhatsApp and so far I am also struggling to get a reply via email. Possibly the worst customer service I have ever experienced. #0906-00 UPDATE Still waiting on delivery. I have now been given 5 different delivery dates and still no sign of delivery. I don't even know what to say at this point.
Great prices. Good product range and quick delivery. Recommended.
Best price for what I required
Materials Market is a leading UK supplier of building materials, providing a comprehensive range of products for construction and renovation projects. The company operates a user-friendly online platform, materialsmarket.com, where customers can access a wide selection of building supplies, including aggregates, timber, and plywood. By partnering with a network of trusted local suppliers, Materials Market ensures that customers receive timely deliveries and competitive pricing without the hassle of negotiation. Targeting both professional contractors and DIY enthusiasts, Materials Market simplifies the purchasing process by offering market-informed prices and a CORE+ membership program that unlocks additional discounts. Customers can plan their deliveries to fit their schedules, making it a convenient choice for anyone in need of reliable building materials. With a commitment to speed and service, Materials Market is dedicated to meeting the diverse needs of those in the construction and home improvement sectors.
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