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Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
Materiel Horeca receives a mix of reviews, reflecting both strong positives and significant concerns. Many customers appreciate the extensive selection of equipment available, noting that they can find everything needed for their establishments in one place.
The competitive pricing and high quality of products also receive commendations, with several reviewers highlighting the excellent customer service and responsiveness. However, there are notable complaints regarding order fulfillment, with some customers experiencing delays and lack of communication after placing orders. Issues with product quality have also been reported, including malfunctioning items and inadequate after-sales support. Overall, while many find value in the offerings, the inconsistencies in service and product reliability lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 575 | 100% | +1.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 4.7 | 31 |
| Dec 24 | 4.5 | 23 |
| Jan 25 | 4.8 | 32 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 1.0 | 12 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.6 | 19 |
| Jun 25 | 4.7 | 25 |
| Jul 25 | 3.2 | 6 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service client au top”
“Frigo en panne après 48H d'utilisation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.9 out of 5 (fair) | 1.3 out of 5 (poor) | −10% | 575 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: materiel-horeca.com is #5 of 5 on overall rating in this group. On value, Builders Emporium scores higher (5.0 vs 1.3).
500 reviews of materiel-horeca.com. Filter by what matters to you.
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Bon rapport qualité prix, matériel de bonne qualité , mais délai de livraison un peu long pour la France: 17 jours au lieu des 3 jours annoncé.
Excellent service au niveau de rapidité,qualité prix. Je recomend
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 36% are 1–2★.
Tres bon produit et le service après vente est parfait on va certainement recommander sur ce site
5 semaines et demi et toujours rien reçu. Plus jamais. Heureusement que je ne fais pas pareil avec mes clients sinon je met la clé sous la porte. Première et dernière fois que je leur commande un produit. Fuyez. Reçu au bout de 7 semaines et en plus table inox pas dans les dimensions demandées.
Matériel pro Livraison impeccable
Pour le moment tout se passe bien même si la marchandise n'est pas encore livrée, bon suivi.
un matériel parfait qui répond pleinement à l'usage auquel il est destiné. Du matériel de pro.
conforme, prix intéressant et livraison rapide
Très bon service et rapide
Product na drie weken nog steeds niet ontvangen. Ook verder geen info gekregen dus tot nu toe is onze ervaring helaas niet zo goed.
Acheter 3 produits ne recevoir qu un seul et ne pas obtenir de réponse à mes questions
snelle en correcte levering
Pas satisfait car commandé le 23 décembre et toujours rien reçu le 11 janvier 2021 et aucune nouvelle sur la commande.
Super bien a tout niveau.
Matériel correspondant tout a fait a la description
Jai commande du materiel 650 Eur pour la France notre deuxieme residence Avec livraison quarantee en 2 jour maintenant ça fait 8 jours auqun nouvelle Et j’ai téléphoné plusieurs fois le no tel français qui est dévié en Belgique et eux ils ont aucune idée de la date de livraison . Ils m’ont promis de mapeller mais toujours rien . Entre-temps on déjà quitté , on a aucun idée comment la livraison sera faite . Désastre ....
UPS nul ! Pas sonné chez moi, j'ai du envoyer mon fils chercher l'enveloppe au CORA Woluwe, car je ne sais plus me déplacer. 9 ++ € pour une enveloppe de 100g c'est aussi hors de prix; les couteaux sont pas mal, que j'ai payé à l'avance mais livraison rapide ça OK !
Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
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