Excellent suivi de commande
Excellent suivi de commande, Livraison rapide, matériel de qualité. Je recommande fortement

Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
Materiel Horeca receives a mix of reviews, reflecting both strong positives and significant concerns. Many customers appreciate the extensive selection of equipment available, noting that they can find everything needed for their establishments in one place.
The competitive pricing and high quality of products also receive commendations, with several reviewers highlighting the excellent customer service and responsiveness. However, there are notable complaints regarding order fulfillment, with some customers experiencing delays and lack of communication after placing orders. Issues with product quality have also been reported, including malfunctioning items and inadequate after-sales support. Overall, while many find value in the offerings, the inconsistencies in service and product reliability lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 575 | 100% | +1.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 4.7 | 31 |
| Dec 24 | 4.5 | 23 |
| Jan 25 | 4.8 | 32 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 1.0 | 12 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.6 | 19 |
| Jun 25 | 4.7 | 25 |
| Jul 25 | 3.2 | 6 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service client au top”
“Frigo en panne après 48H d'utilisation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.9 out of 5 (fair) | 1.3 out of 5 (poor) | −10% | 575 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: materiel-horeca.com is #5 of 5 on overall rating in this group. On value, Builders Emporium scores higher (5.0 vs 1.3).
500 reviews of materiel-horeca.com. Filter by what matters to you.
Excellent suivi de commande, Livraison rapide, matériel de qualité. Je recommande fortement
Produit non conforme à la législation de sécurité pour un matériel professionnel de cuisine. Pas d’homologation classe 2 pour ce matériel électrique. Je suis encore dans l’attente d’une réponse, voire d’un remboursement ou de l’expédition d’un matériel conforme. Que de pertes de temps !!
Respect délais de livraison, bravo à la logistique pour l'emballage et aussi pour la livraison.
Rien à dire, livraison rapide produit commandé
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 36% are 1–2★.
Aucun problème de la commandé à la livraison
Tres bon produit et delai respecté pour la livraison
presse agrumes conforme a mes attentes livraison rapide.
Livraison rapide et Conseil également
balance pas la meme que sur internet , photo sur internet avec affichage au desuus sur un pied , recu sans.
Je n’ai pas encore reçu!!!
Sur le descriptif de l'article, il y a marqué : " envoie expresse sous 2 à 3 jours" , cela fait 27 jour et toujours pas de nouvelle, j'ai du contacté moi même le SAV pour entendre dire " le materiel INOX est fabriqué au jour le jour " pas plus d'excuse ni d'explication. Vous marquez envoie express c'est un mensonge !! toujours pas de nouvel de ma hotte en inox à ce jour !! Surement surbooker par les commande ? envoyer un email pour tenir au courant le client prend 20s !! truc de fou ! vos parents ne vous on pas appris le savoir vivre ou savoir faire ? plus jamais je ne recommanderais
Difficile d'être pleinement satisfaite car un article de ma commande était abîmé à la réception mais très bon SAV. Suivi rapide et efficace. J'attends le remplacement de l'article.
Reçu le matériel ce jour. Emballage en bon état et matériel de même. A première vu, matériel d'excellente qualité. Installation prévue dans une quinzaine de jours. En attente de l'utilisation pour vous donner mon avis.
Toujours rien reçu après mail de relance et acceptation de changement de commande pour réception plus rapide donc je ne commanderai plus jamais sur ce site
de serveerkar is goed toegekomen, is heel goed in elkaar gestoken, stevig en handig
Ik heb mijn bestelling nog niet ontvangen! Al meerdere mails gestuurd maar jullie moeten nog kijken waar mijn bestelling naartoe is...? Ondertussen al een uitnodiging en een herinnering om review te schrijven ontvangen... hoe kan dat? Zorg toch eerst dan mijn bestelling wordt geleverd
2ème achat et toujours aussi pro. Bravo !
La marchandise commandée de correspond pas à ce que nous avons reçu. Le SAV nous dit que ce n’est effectivement pas la même marque mais que la qualité y est! Nous aurions aimé renvoyer la marchandise, mais les frais son à notre charge - encore 16€- Communication compliquée ils ne veulent rien entendre. Première et Dernière fois que nous commandons sur ce site.
Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
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