super appareil
super appareil

Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
Materiel Horeca receives a mix of reviews, reflecting both strong positives and significant concerns. Many customers appreciate the extensive selection of equipment available, noting that they can find everything needed for their establishments in one place.
The competitive pricing and high quality of products also receive commendations, with several reviewers highlighting the excellent customer service and responsiveness. However, there are notable complaints regarding order fulfillment, with some customers experiencing delays and lack of communication after placing orders. Issues with product quality have also been reported, including malfunctioning items and inadequate after-sales support. Overall, while many find value in the offerings, the inconsistencies in service and product reliability lead to a mixed sentiment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 575 | 100% | +1.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 3 |
| Oct 24 | 1.0 | 4 |
| Nov 24 | 4.7 | 31 |
| Dec 24 | 4.5 | 23 |
| Jan 25 | 4.8 | 32 |
| Feb 25 | 1.6 | 7 |
| Mar 25 | 1.0 | 12 |
| Apr 25 | 1.0 | 1 |
| May 25 | 4.6 | 19 |
| Jun 25 | 4.7 | 25 |
| Jul 25 | 3.2 | 6 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Service client au top”
“Frigo en panne après 48H d'utilisation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 2.9 out of 5 (fair) | 1.3 out of 5 (poor) | −10% | 575 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 5.0 out of 5 (good) | — | 217 |
Bottom line: materiel-horeca.com is #5 of 5 on overall rating in this group. On value, Builders Emporium scores higher (5.0 vs 1.3).
500 reviews of materiel-horeca.com. Filter by what matters to you.
Bonjour, les délais de livraisons n'ont pas été respecté malgré le prix élevé des frais de port. J'ai dû appeler plusieurs fois pour avoir des informations car je n'en avait pas sur le site. Contente du matériel reçu.
Très bien pour la description du produit, la commande, le paiement et la livraison.
Je n'ai pas reçu mon colis..Pas très contente du coup.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 36% are 1–2★.
Commande au top, rapidité, respect des demandes.
Commande annoncée en expédition sous 2-3 jours au moment de la commande, 3 semaines après toujours en cours de préparation.... Suite à mon appel, on m'a répondu qu'il fallait lire les conditions générales et que le délai d'expédition dépend des fournisseurs de la société et que ceux ci mettent généralement 3 à 4 semaines. Vraiment pas très honnête ni correct comme méthode de vente
Très bon rapport Q/P. Envoi rapide et soigné
Arrivé 2jours plus tard que prévu mais matériel qui correspond à mes attentes
Produits de qualité, service rapide, prix corrects
Bonjour Très bien Le matériel est arrivé avec 1 jour d avance
Super efficacité Et super préparation de commande 20/20 Continuez comme cela !!!
Le mode d’emploi n’est pas clair, pas de schéma... pas de mode d’emploi en français. ( anglais..) Il faut comprendre que cette machine soit disant : sous vide/bain marie...n’est pas une machine sous vide, mais une machine pour le bain marie avec un thermostat et une minuterie à régler manuellement, mais pour le prix et la température à ne pas à surveiller, cela me convient.
matériel correspondant à la description
Plus de 3 semaine après ma commande je n ai toujours aucun signe d’une éventuelle livraison Si vous voulez annuler votre commande , ils ne vous remboursent que 70 % du prix , alors que le problème vient de chez eux.. Le site indiquait 72h max de délai de livraison , on en est loin Pour un site souhaitant attirer les professionnels, je ne recommande pas
Vlotte levering, kwaliteit en duidelijke website
très bon service apres vente
Matériel Horeca is a specialized supplier of professional kitchen equipment and restaurant materials, catering primarily to the hospitality industry, including restaurants, cafes, and catering businesses. The company offers a comprehensive catalog featuring over 30,000 references, ensuring that professionals can find the necessary tools and appliances for their culinary operations at competitive prices. With a focus on durability and investment longevity, Matériel Horeca collaborates with leading brands to provide a wide array of products, including refrigeration units, cooking equipment, bar supplies, and dishwashing solutions. Their extensive inventory also includes seasonal items tailored to various culinary needs. By prioritizing quality and variety, Matériel Horeca aims to support culinary professionals in enhancing their service offerings and operational efficiency.
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