Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Charged my card more than 3 weeks ago and still no product and I have emailed multiple times to no avail and spoken to their chatbot. They make it hard to contact customer service and there effectively is NO customer service. They lure you in, put you on auto ship and even the emails saying an item is shipped don’t tell you what the product is. Avoid them at all costs.
If it would have allowed me to leave a zero star review, I absolutely would have. I just tried MULTIPLE times to reorder the products I’ve used for the last several years. To no avail. When I tried to order, the website would not let me. So I called customer service. Listened to a lengthy spiel about Medicaid and Medicare (what in the actual hell?) I was subjected to an infomercial on medical alert bracelets (what?). When I tried to speak—repeatedly—to the operator, she ignored my questions and kept reading her medical alert spiel (again, what?). Issue never resolved. She never acknowledged me. My relationship with Musely is over! Time to find another company!
They make it impossible to cancel. They have no way to contact them. Bad business.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
This place is a SCAM! I was sent and charged an order I did not place, then they put it as a subscription. There is no number to call to talk to anyone. In response to Musely’s response: Not true. I never consented nor gave payment authorization for FaceRx shipments.
My honest review. I have Melasma on my cheeks, upper lip and forehead. The reviews on this product were amazing and I have tried so many other products before with no results. I bought this product with high expectations. Thinking this would work and unfortunately it made my melasma darker. Also, it made my finger Nails brown for some weird reason. Very disappointed.
Worst customer service ever. Literally been weeks of trying to find out why both my RX smell like onions. Rather than simply answer Faye has been defending via email that they never received my emails. They want you to use app and check in with a bot RN but can’t answer a simple question. I’ll be canceling my subscription as soon as possible!
I cannot reach anyone in customer service. I tried to change my refill date, and I kept getting sent in a loop to an automated chat bot. This is the worst customer service I have ever experienced. If i could have given them a negative star I would have!
I initially started using the original Muesly spot cream with hydroquinone and had great results. It truly lightened my dark spots and improved my skin tone. However, as expected with hydroquinone, my doctor recommended taking a break — and that’s when they switched me to the M+ formula. This new formula was a complete disaster. The cream is an unusual, thick brown color — not at all like any other skin-lightening product I’ve used. It’s messy, sticky, and extremely unpleasant to apply. Worse than that, it actually made my skin darker, especially in the areas I was trying to treat. It completely reversed the progress I had made with the original formula. The product claims to contain kojic acid, but I’ve used kojic acid in the past and none of them looked or behaved like this. This formula had no brightening effect whatsoever — only negative results. To make matters worse, Muesli advertises a money-back guarantee, but when I reached out to express my concerns, they refused to issue a refund. Their customer service was dismissive, unhelpful, and showed zero accountability. For a product that performed this poorly, it’s unacceptable that they hide behind fine print while advertising a “guarantee.” This feels like false advertising, plain and simple. The switch from hydroquinone to M+ may be protocol, but M+ is not a legitimate substitute — and Muesly should not be promoting it as such. I highly do not recommend this product or this company. Proceed with caution.
I was able to avoid the waiting room at the dermatologist with a raging flare of rosacea. Having horrible acne-like lesions on your face in your 50's is seriously debilitating. My confidence, my ability to look people in the eye, was destroyed by my appearance. I sent photos to Musely and was prescribed a combination of topical treatments that have left my skin clear. It's been about 8 months and when I have a flare - which is exacerbated by seasonal allergies - it doesn't spread all over my face. I don't have anxiety about that anymore. A small flare is immediately cleared up. I don't have to worry about where it's going to spread to and how bad will it get and what scars will it leave. I think maybe being honest and transparent is the way to get the treatment that's right for you. To be fair, I haven't had to deal with customer service. I hope they fix that.
HORRIBLE CUSTOMER SERVICE. Once they've lured you in with the whole Doctor thing, your access to them eventually expires. Odd considering they're supposedly your doctor. Past that, good luck getting any reply back from customer service. Right product lines, too much running you around after without much help.
This is just a hyped up company that falsely guarantee results. I've been using the spot/private cream since february. I was giving it a chance so I didn't do the 60day moneyback, but with no result, I reached out to CS, stating that I know I am way passed the 60days money back, I have pictures since february, but there isn't any changes. You can keep my money, but I will keep this review.
The products are good. Some of them are really good. Pricing is beyond deceitful and it's also useless- as discussed below, you can't even control frequency. It will say a product costs "$x" per month but that isn't the case- it's divided by how many months they suggest it lasts. You'll also feel deceived by the costs of the "patient visits". Fine, I get that they are compounded formulas blah blah but if you canceled a treatment for one month, you have to pay it over and over. The product ends up costing like 3x what you think. Theyre always running 30% off promotions, like alllllways, so wait for that. But it'd be nice if they could just get their demand curve figured out and set pricing once and for all. Which brings me to my next point. You will have little control over how often you get your product. Sometimes you just keep paying and the product is sent too often. More frustratingly, like with the hair loss, it's not sent nearly often enough. And there is little-to-nothing you can do in the app. Which brings me to my next point. The app is awful and customer service is non existent. If you ever once got a treatment, canceled it, then want a new one, the app almost won't even let you do it. The chat bot is useless and you cannot talk to anyone at all. Again I do like the products. They somehow take like 3 weeks to ship though. Dont order if youre hoping for a product before a vacation in a month...Maybe someone can buy this company and run it normally. Or maybe a competitor can just produce the formulations with non-deceitful pricing and a user-friendly app.
The option to close account cannot be found on the site. This is highly immoral and suspicious. Musely deducted $158 from my account after several unsuccessful attempts due to NSF. I have had NO INCOME FOR 6 MONTHS!!! I BET IT DOESN'T TAKE A GENIUS TO REALIZE THAT SKINCARE WAS NOT A PRIORITY AT THAT POINT!!! Because I was DESPERATE to make some money, I sold my previously used mobile phone. All funds were to be used for food and shelter; NOT SKINCARE!
I don’t usually leave comment but I tired this treatment and I emailed them that I had a bad allergic reaction to the treatment within a week after it arrived their customer reached back out and told me I couldn’t get a refund . It was $200+ worth . It was totally a scam .
The good: The products do work well. The bad: There is a concerted effort to sell more products than needed so you end up being auto- refilled for multiple prescriptions, which is pricey and not necessary. The ugly: When you do have an issue, it is easy to ask a question thru their site, but slow (days) to get a response. In my case they processed refills that I did not want and, by the time they read my requests to cancel, said sorry its too late. So. Proceed carefully.
Would give zero stars if I could In a nutshell: misdiagnosis. I sent photos to the company and was prescribed the spot cream for dark spots. Flash forward one year later at my annual dermatological exam to which I mentioned my dark spots. She said, “those aren’t dark spots. it’s a fungal infection of the skin called tinea versicolor. That needs to be treated with antibiotics.” Because this is chronic and it has been going on for a while, I couldn’t use a cream, and now I’m on oral antibiotics. It has spread to my outer ear, and down my neck. And now my secondary diagnosis is tinea auricularis. If you have access to an in person dermatologist (I was stupid and didn’t make an appointment to travel to go see mine until recently), go to an in person dermatologist. Don’t trust your skin to a photo and a doctor online. Learned my lesson.
I really never do reviews, however after reading all the negative reviews i wanted to share my experience. I started using musley in late 2023 and i can honestly say that it improved my dark spots a lot. And the thing is i don’t use it every day. Had i used it daily i think what’s left of my spots which is very minimal would probably be gone. I have put my Rx on pause a couple of times because i had to much product that i had not used. I will say that i had one batch that did turn very watery at one point but i did finish using it. As of right now i have cxl my Rx but once i use up the rest of my product i will start it again because it really did work for me.I never experience a problem with my pause or cxl. In my view sometimes not everything works for everybody, just my take on it. Just like sometimes perfumes smell totally different on one person than another.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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