Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Face spot cream turned from nearly white to dark brown - blackish. Company said this is normal. I never had any cream do this. I asked for a replacement with no luck so far. Stay away from Musely. Their creams 2 different ones didnt WORK!
They have 5 star reviews all over because they paid for all those reviews .. but the reality is trust pilot since they can’t buy it .. my friend and myself and mother started these treatments anti aging , anti aging repair, anti aging for neck and eyes ,, we used it almost 4 months , non of us seeing any improvement what so ever … none, zero,, it’s just they are promoting everywhere and we all see these advertise everywhere and what eyes see , eyes believe and buy. It’s just nothing other than lotion
This company looks like a scam and has no address or Help section that works. Fraud. I did not order anything from this company. Email I tried to send to their site after logging in. "You sent the wrong person a package. USPS #... I tried stopping the USPS delivery but their website did not work. How to fix this problem? Who regulates your company? Thanks in advance" Musely response below is bogus cya. This company does not allow you to communicate with it even after creating an unwanted account. Everything they claim is a lie. It is like dealing with communists.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
Don't use their products! I used the Estrogen cream and the Face RX cream. After 3 weeks of use, I broke out into the worst body rash I have ever had. It spread in just 4 days from limb to limb and even onto my ears. It's red and itchy and I have been to the Dr. twice to get on Prednisone and Triamcinolone. I don't usually have sensitive skin problems so I would caution people to do their research before ordering anything from them.
Very poor quality product and very poor customer service. I do not recommend this line
I have been using the Musely private cream (inner thighs & private area) for terrible melasma. It was horribly dark and embarrassing. Almost looked like a giant bruise on my inner thighs. I have been using it for about 3 months and would say it is 75% better. The darkness has faded substantially. Only downside is regardless of how large of an area you need to cover you get the same size bottle no matter what. I have been so happy with my experiance, I just ordered the cell repair serum. You will not be disappointed. Just be patient and follow the directions and it will work!
This company is a pure scam. I was looking to cancel my subscription with them for about an hour and there was no option to cancel it and after numerous msg and emails ( telling them I am going to report them) cancelation option suddenly became available. Mystics. I was looking to cancel because after 3 days of use anti - aging cream my skin start looking just awful so I went back to my normal skin care regimen and what is the difference. I hope they are not going to charge me again because I heard its happening even with cancel subscription. I dont trust them
I haven’t had any issues with this company at all. I am using the estrogen age repair cream and its amazing for my skin! I have seen an extreme improvement!! I do use a retinol among others with this cream but overall i am gonna say its a 10 out of 10 and a huge part of skin care. There is way more in the bottle so you can put it on twice a day. The cream shows up just when it’s supposed to the company is reliable on the price is very reasonable. I’m extremely satisfied.!
I have been using this private cream product on my private area, the container is too small and not helpful. I didn't see any changes. The specialist says the container will last for 2 months but its not even a month. So disappointing. I had a big hope with musely
I found I could no longer use their product. Sent support and email expressing my desire to cancel the autoships. Received an email that instructed Musely could help me once I signed into my account, which I did. In the interim I received an autoship order notification making note that the order must be cancelled or skipped before the product shipped. I responded "Skip." Within a day or two I received a notice from my bank they had billed my account. This was prior to the stated ship date. I immediately contacted my bank to reverse the charges advising I'd told Musley I wanted to cancel the upcoming order. The refund was processed. This was in March, 2025. A few days ago I received a pre-ship notification. Again, I wrote to support saying I'd decided to cancel my account. They responded via email bot to go to the Help section from my account. There was no provision inside my account to cancel! I wrote again. Again, I received an automated email advising I could delete the account using their app. FI downloaded the app and proceeded to cancel/delete the account. I also notified my bank. While the autoship is convenient, the fact that support doesn't reach back to answer questions or clarify what needs to be done. I am no longer their customer and I am also suspicious of the cancellation/delete process. They warn they cannot issue a refund or make other adjustments once the product is shipped. I get that. That's why I responded to the next order notification to skip. I conclude that so-called "trials" and auto-bill-auto ship requests are practically impossible to respond to. What typically happens to vendors who employ these tactics is they keep billing and shipping without regard to the customer's wishes. Once they bill, it takes up to three (3) months to straighten out. I will not renew my relationship with Musely. And, my recommendation to anyone who signs up for a "trial" or "autoship" proceed with extreme caution. In fact, I'd suggest charges for products (regardless of vendor) be paid manually each month when payment is due. Very disappointed. Hope this report is helpful to others who find themselves billed for products they do not want. Autoship and Autobill is a trap. It's one we as consumers need to understand and be very cautious about.
I have to agree that the company is NOT customer oriented. It is a money grab and absolutely no customer support.
1 Utilizing a website designed to confuse 50 ways to terminate or cancel. No RED BUTTON AT THE BOTTOM OF THE PAGE TO TERMINATE ???????? Per their instructions. CONFUSION REIGNS 2 Their products do nothing. Honestly, my face has the same issues, over a yr of usage. One side is dramatically worse. Owl like appearance. IT WILL TAKE MAXIMUM EFFORT TO GET THEM OUT OF YOUR BANK ACCOUNT. 3, Most of the time during treatment my face was rashy/red and discolored. All improved after 1 yr of treatments when I stopped using. Stay away from this operation!!!!!
Customer service is awful. Musely promises lots of points and discounts, but you can’t redeem any of it for actual savings on these incredibly overpriced products. You don’t get to pick what you want to buy either. You can’t continue buying the full strength versions of their products unless you also buy their weaker, diluted versions. They do require you to have a prescription, but their products are not customized for individual patients. They prescribe the same stuff no matter what your results. After all the hassles I had with Musely customer service, I asked them to stop contacting me, but they won’t stop spamming my email. Never let them have your contact info.
I have canceled the subscription TWICE, and just got notified another shipment is on the way. No way to contact the company. Went to "pissed customer" site and repeated everything I've tried to get across to the company, and then told to enter my credit card info so they could charge me to forward my issues. My next step is to deny payment through my bank.
Musely is the worst thing happened to me Awful customer service they don't return your calls, the product is not safe, overpriced definitely not effective it doesn't work. It's false advertisement. Don't buy the product because you can't return or/and have your money back. Shame on them.
I wrote an honest review of the Facial Hair Cream, sharing that after two months of consistent use, I hadn’t seen results yet—but I planned to continue using it for a few more months to see if anything changed. To my surprise, my review was deleted, and my prescription was marked inactive. This raises serious concerns about the credibility of the product and the integrity of the company. A trustworthy brand should welcome all feedback, positive or negative. Everyone responds to treatments differently, and just because it hasn’t worked for me doesn’t mean it won’t for others. However, censoring reviews and disabling prescriptions without explanation are major red flags. ——— Musely is lying again! I NEVER requested my treatment to be disabled. Further, Musely did reach out to me. After I got the email, I went straight to my account & noticed my treatment was disabled. I did opt to have credit applied to my account SHOULD I start to see any results. Musely did delete my review. This company is very dishonest & I would stay clear. I won’t be using my credit.
The product doesn't work. I cancelled my prescription which is an entire process in and of itself only to be charged again. They say it is a one year agreement which seems like a scam I don't remember signing up for. The customer service isn't helpful- be prepared to be locked in if you subscribe
UPDATED AFTER THEIR RESPONSE: Musely insists that their Minoxidil and Dutesteride can sustain over 77F shipping temperatures contrary to the actual drug manufacturer's advisory that temps over 77F may degrade active ingredients (Google it). I live in FL. It's very hot here, especially in un air conditioned vehicles and mailboxes that can reach up to 150F. When asked, Musely insists that THEIR version can withstand hot temperatures during shipping from Utah to Florida through USPS in a regular cardboard box. Why? There is proof, right? Third party or randomized end/user testing? Do they add an ingredient that makes it stable? How do we know the products are not cooked in the hot Florida sun? How can we be sure? Well, BECAUSE THEY SAID SO. That's why. Common sense and a thermometer are obviously missing here. Since the Musely response mentions FDA regulations, I will be looking those up...
This company is fraud and waste of money. I spent $100 and bought this spot cream, the cream came in a bottle that you could pump out.. they said I need to use the cream for atleast 30 days to see the difference.. on the 4th day I couldn’t get any cream out and it ran out.. i felt so dumb that I ordered and spent over $100 for this stupid little cream.. it was the worst experience and felt that this company is deceiving and wants to you to order more of the product.. I saw zero result and I was out the product.. Wish I had come here and seen the negative reviews before purchasing the product I’m going to file a complain with the AG’s office about this company as it’s misleading people and stealing our hard earned money..
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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