Excellent overall
Excellent overall, only wishing costs would come down or an offer for bundle discounts if you are receiving multiple treatment or a monthly flat rate that would allow for better budgeting.

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Excellent overall, only wishing costs would come down or an offer for bundle discounts if you are receiving multiple treatment or a monthly flat rate that would allow for better budgeting.
I’m still using the pigment- reducing product for almost three months with some minimal results. Perhaps I should ask for a stronger prescription or be more patient.
Great results for my face my melasma has cleared significantly and I lov it. I can feel confident when I take pictures or have no makeup.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
My skin is beautiful
It is good I used it for rosacea
Great products that actually deliver the results they claim. Customer service is great too. Definitely recommend Musely products.
Musely is always such a great company to do business with. Their products are amazing and their customer service is always on top of everything. I've loved every product I've ordered from Musely, They are a bit more expensive than others but you always get what you pay for.
I have found Musley products to be superior!! I love them. My only caveat is that you need to be able to delay the next refill longer on some things without having to cancel. It doesn’t serve anyone purpose to cancel because you dont need the refill yet. Also you should be able to get any product without vitamin C.
I stopped using b/c i could not speak with a nurse for follow up and couldn’t get on the app. There was no remedy to my situation about fixing my dilemma with the usability of the Musely App. So I thank you that I w As able to cancel my year long order! Thank you
I really see results and that is why I love and continue using Musely. Especially the hair solution and the spot treatment to me they are the best I really love them
I’ve been using Musely products since Feb/March 2025. I’ve ordered most of the products for face, and except for the Spot treatment, I’ve yet to see results with any of your products. My feeling is you provide the lowest possible amount of an active ingredient in each of your products, and that’s just not enough for a lot of us. I voiced this concern to Dr. Williams. At this point, I would only consider continuing your products if I had the strongest formulations you make. Totally disappointed after spending all this money and time invested in Musely.
Customer service was helpful thank you
I have had amazing results with the rosacea treatment. I noticed a difference in two weeks. Very pleased with the product.
I had a shipping issue and your customer service employee resolved it which was not expected and completely awesome. You really stand by your product and services which is rare these days. I wish I could remember her name but she was fast, efficient and resolved everything in a cheerful manner.
The modern hair growth formula is amazing. Has left my hair soft and my hair has stopped thinning growing back has been awesome.
easy to use website. received item quickly.
Did the membership. Was on several products for quite some time but never saw any benefits nor good results. Waste of membership and money!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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