Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
It has a very pathetic , annoying and frustrating customer service and doctor interaction. I wasted my $161. The medicine composition that doctor had prescribed doesn't match with what was being prepared. And the item never got shipped. Moreover customer service doesnt respond. There is absolutely no communication. Waste of money.
I’ve been using Musely for about a year and a half and have melasma. I LOVE the spot cream and see a difference even after a week. Yes you peel and are gross for some days..but worth it. I use a big hat in real life so try to never get my face in the sun and also wear mineral sunblock. I highly recommend and can’t believe these posts. It’s not a scam. It’s a real company. Weird.
I don't know yet. I'm giving it the time they suggest (2 months) but I did want to dispute that you cannot cancel your refill. You have to do it yourself in the app - very easy to do. The app is helpful and the doc answers all my questions (though I suspect it's someone different each time - not the person in the photo. My main complaint is I find all the different treatments (and how they all need to be used differently on different parts of you) fairly annoying. I would love it if they made just one anti-aging cream that can be used on face and neck and arms and comes in a large enough amount to use it as such - not having to have 3 (or more) different products. But my skin "feels" good even if I don't see much change (yet). I'll give it the suggested time.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
Absolute scam company. They purposely make it impossible to cancel your prescription/refills if you are unhappy. They feed you premade message basically saying it's your fault for using it incorrectly and it's literally impossible to cancel. DO NOT TRUST OR BUY FROM MUSELY.
I recieved the wrong order for someone else with the same last name. The only response I've gotten from the website customer service and phone support was one scripted automated message telling me my irder was delivered and contact them with further needs. No response since. I want a refund. For the trouble they go to to convince you these are medical grade products the lack of support and reaponse and accuracy is shameful. Update: They did respond after quite a while and did meet my needs eventually. I wish they had responded sooner.
The website's photo reviews are RECYCLED every few days so it looks like it's recent. It's the SAME women. UPDATE: despite their response, I have screenshots of the same women (even if they are real), with different dates “12 hours ago” then will pop again a few days later. Trust me, they are recycled. The Spot Cream did absolutely nothing for a few spots that I had. I started on Christmas 2024. I'm not positive about the Eye Serum. My skin did feel a little smoother but I'm honestly not sure I can attribute it to the serum since I put Aquaphor over it after each use. I'm tired of being scammed online. It doesn't work *that* brillantly.
Placed an order. 30 seconds later I tried to cancel. 30 seconds after that they showed the order as shipped. What a scam. Impossible to cancel. Update : They did not give me a full refund. Only a partial one and only after I placed bad reviews online. Ironically they blocked me from putting a negative review on their site -so much for transparency.
I love Musely products. I use anti-aging cream, spot cream, and aging repair cream. I am 67 years old. I no longer have age spots and my lines and wrinkles have softened. It is important to download their app. In the app you can get answers to your questions and well as cancel a prescription. It is important when using their products after 10 to 20 minutes to put a heavy cream like CeraVe. I highly recommend. Judy Rhein
The products are decent, but honestly they're no different than you can get from any other prescriber. Their customer service is horrific. They came out with a new product. I ordered it in January, they've been holding my money ever since and it was supposed to be delivered 3 weeks ago. I cannot get anybody to respond and I now have to dispute everything through PayPal. I've canceled all future deliveries. Their medical support amounts to a doctor giving you a two-word reply in an email that you will pay $10 for each time.
Update: 3-14-25 They did finally get back to me through email and issued a refund. I still would not recommend this company. They need a phone you can call for customer service. The number they have said no one was available and I had a hard time finding a number. Communication is poor. Horrible customer service cannot get a hold of anybody or get a response. My doctor was very communicative and told me to stop treatment because of rashes, swelling and horrible reactions. Customer service wise you have no one to talk to you and can’t get a hold of anybody and they don’t respond to emails. I expect a refund and if not, I will be disputing as fraud with my credit card. So disappointing to see this experience and can’t imagine continuing on with a company that treats people like this.
The worst purchase i ever made. I spent 140 dollars for a one time treatment of spot pills and they don't even send it . You cant get in touch with anyone . I cant believe its 2025 and companies like thjs exist
Impossible to get this stuff cancelled!!! I had to cancel my credit card!!! Beware total scam. No one replies to support. I’ve sent 3 messages and cancelled online. Still shipped!!!
I've been using the dark spot cream for a month with not even a tiny bit of a change.
Holy moly. Ordered 2 creams 23 FEB. One of them was compounded, shipped, and delivered by 26 FEB. Too early to tell how good the product is. Fingers crossed. However, my second order…the compounding pharmacy supposedly got it ready by 28 FEB, and ever since then my cream is being “prepared” for shipment. The label was created, but the package was not picked up or dropped off at usps at all. Delivery date was promised by 7 MAR. I quickly learned this company has zero customer support other than lame AI powered useless chat. My emails go unanswered and there is no phone number to call. I just opened a dispute through my bank. It’s like dealing with a bunch of 3rd world scammers. Not cool at all. Musely, you better hire more people to provide customer support and handle increased order volumes or else it’ll cost you business.
Damn. I wish I had seen these reviews before ordering. Ordered the spot cream for my hyperpigmentation. Saw it on an influencer that I met in person and her skin was like glass. She did the cream and the pill though. I couldn’t tolerate the cream. It started off great thought and I was up to every third night and then suddenly out of nowhere the peeling started. My face looks like I was molting. It took weeks to calm down and stop peeling but I also started breaking out (?!). I think because you’re supposed to also titration off. Tried to cancel and they were all sorry we already shipped your next one. That shit didn’t come for over a week. Shipped my ass. I would say this may work for some but it definitely didn’t for me. Even without the peeling it didn’t change the hyperpigmentation so I don’t think I would have continued. Prob worth a shot but make sure you cancel if you don’t like
I’m giving it 3 stars only because the product I ordered worked. I was using The Spot Cream. The shipping and receiving took about 4 days. Everything was good until I reordered my next prescription. My order was processed and shipped on the 02/24. I checked my tracking today(03/08) and it’s still in transit. Once the order has shipped, you can’t cancel it. I’ve never had to wait more than 4 days to receive my prescription. So this is kind of weird.
Ordered a product and it says on their page that it’s a 2 month supply, but all I received is one bottle. I’m expecting a two bottle hence they charge me with $69 ($35/bottle which is indicated on their page). And there’s no one to contact to! Ripping us big amount and they can’t even give us good customer service.
The product page says 3 month supply for the hair solution. The instructions on the prescription say to use 1 ml/day but you only receive 60 ml per bottle. Several support requests to Musely and no response until I reached out via the doctor. The response came back that I was to use .5-.75 ml/day (per dropper full). The doctor says to use 1-2 dropper fulls. So, ignoring the instructions on the prescription, to use .75ml/day would mean I only use 1 dropper full/day, not two and even if that were the case, a 60 ml bottle would leave you short 10 days. So, not a 90 day supply, but an 80 day supply. Your prescriptions can print whatever you want but you’ve created this false expectation when you don’t want a person to use 1 ml/day nor do you want a person to use 2 dropper fulls/day because 60 ml would never cover 90 days unless you used significantly less than what was “prescribed.” Pretty disappointed in a company that rips you off. If you’re only getting a 60 day supply, then advertise it as such or change your instructions and labels.
I've been seeing tons of ads and was curious about this product line, but I'm glad I checked reviews first! Turns out, the service is horrible, they delete bad reviews, and canceling is a nightmare. So sorry to everyone who's gone through this! Thanks for sharing your experiences. 🙏 I will not be purchasing from them.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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