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Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
very good site! like it
My credit card was put on auto refill without my permission. I sent an email saying I did not want any more product but they still charged my card and sent me the prodcut which I am not going to use because it is useless. And they refuse to refund. What a scam !
I have been using the spot treatment for almost a year. I exfoliate every other day and apply it on a fresh face as prescribed. I wait about 10 minutes before using a fragrance free lotion. I use the Yuka app to make sure it's good for the skin. I am very happy with the results and would recommend to anyone that has dedication to use it as prescribed. I canceled my prescription of the spot cream and upgraded to the anti-aging cream today. I know a few women who has been using these products and are happy. Don't listen to all the bad reviews. Some people may have done things wrong. I am 46 years old and my skin looks like glass! I can't wait to see if the next formula will help with the fine lines.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I would recommend that you be cautious with the spot pill used for hyperpigmentation. I was taking this and on hormone replacement therapy and I ended up with a blood clot. A main ingredient in the spot pill is used to spot irregular bleeding, thus clotting the blood. I don't know if it had any impact on it but good info to know.
I went from mild hyperpigmentation to visible hyperpigmentation. I would recommend that one research hydroquinone, and consult a dermatologist that is not associated with the company or brand. The spot cream made my skin worse after 5 months of use. And when I consulted my muscly dermatologist, he just wanted me to buy yet another musely product, to make the spot cream more effective.
They do not have actual customer service. I was approved for an Rx that never shipped out and it’s day 12. I can’t imagine continuing with their service and how many doses I’d miss on refills that never ship. What a LOUSY company! An automated reply full of emojis telling me to wait isn’t cute or a VIBE - it’s bad operations.
All of the before and after pictures are not real in the sense patients probably had other facial services (peels, etc). The products did nothing for me, another gimmick.
Musley is an overpriced MARKETING COMPANY that has similar products you can buy for way less on Amazon or at Costco. No real doctors, just computer generated feedback. Check your ingredients! I purchased the overpriced Minoxidil hair product that burned my scalp - trashed half of it and bought foam version at Costco for about 40% of Musley. Buyer Beware!
This is the second time this has happened to me, which is unacceptable. It should be illegal to be able to advertise a certain formula. Select that Formula, pay for the formula, but then have the Dermatologist select something else for you and still be charged without being told there was a change. It’s not the change I’m upset about it’s that they are sneaky about it and charge you first. So then when you want to cancel (do to the formula you chose was not given) you either can’t because it’s “too late” or you may get a refund if you are super fast (this time around I was) but your still charged the $20 doctor fee, despite having other treatments through musley - so each treatment seems to have a separate $20 charge. It screams future lawsuit. I’m not upset the doctor preferred another formula, what I’m upset with is that they don’t tell you and give you a chance to either cancel or question the change.
I thought I was supposed to get 2 bottles of the rosacea cream because they charged me for 2 plus 20.00 for the doctor part . so that is too expensive in that case so I went on line and cancelled anything else from coming . I tried to call but no answer.
Do a lot of research online about the ingredients and strengths of their standard remedies. The cream I was prescribed contains mostly over the counter ingredients. The prescription ingredients are at very weak percentages. The cream is sticky, oily feeling and tacky.
Musely prescribed Smooth + Bright Eye Serum with Hydroquinone 3%. Hydroquinone is for treating hyperpigmentation which I do not have. Much of the medical literature states that it's for treating typically darker skin tones and that fair thin skinned individuals are not good candidates for it since it's very harsh under the eye. Actually most dermatologist don't recommend it under the eye. I experienced irritation, burning and severe dryness. I contacted the dermatologist requiring a change in product. She agreed but said I'ld have to contact support to get an exchange. Support responded to my request with a canned response that said to contact the dermatologist for help with an exchange or refund. It also stated in the canned response that you have to use the product and check in as required for 60 days before you can get a refund. How can you be expected to continue to use a product that causes adverse reactions?
Bad costumer service I made an order online and I never received it. I tried to contact Musely and I did not have any solution to my problem. I have been waiting for my product for a month and they do not want to return my money or send me the item that I did not receive.
Musely gets you seen by a doctor quite fast. But once it's sent to the pharmacy it takes a while. Mine has been sitting at their pharmacy about 4 days. I haven't gotten to use the product yet, so I can't rate it.
The products do work, and i'm grateful for a convenient way to access what would otherwise be a time-consuming and potentially costly solution for skincare & other health support products. Unfortunately, although the service says the medical team will respond to questions within one business day, in my experience since joining a year ago they take multiple weeks to respond, and then *only after* you reach out to the customer care team as well, to beg them to get a doc to reply. Additionally, while there is some flexibility with changing delivery timeframes on orders, they only allow you to postpone to a certain extent, and I now have over 6 months' worth of product sitting in my cabinet (the medicated face cream is too strong for my sensitive skin so per doc's recco I only take half the dose). I hope they'll implement some improvements in the near future as I otherwise appreciate their products.
I'm 57 and I've been using the anti-aging, neck cream, day cream, cleanser and aging repair cream for about a month. My skin has already improved - better texture, less red, more plump. In addition, I think the estriol in the aging repair cream is helping with menopause symptoms which I didn't expect. The cleanser and day cream smell awesome! Overall a great experience!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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