It was so simple and I think they asked…
It was so simple and I think they asked all all the important questions.

LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
It was so simple and I think they asked all all the important questions.
Easy to use, fast and efficient ordering and fast delivery.
Absolutely first class service from ordering to delivery.
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I dislike the inflexible attitude to my weightloss treatment and the feeling that my regular payments are more important than my health and treatment. Firstly, when the dose has felt too high (either I didn't need to take the full dose to feel the required effects, or the full dose has made me feel unwell) and so I have had sufficient remaining to treat myself for another week, I have been "told off" by the Lloyds drs for delaying placing my order. This makes it look like they are more concerned about my money than health. I also had to wait for payday to place an order which resulted in same. I am currently on a 1mg dose and this feels too high and makes me feel nauseous or actually vomit. As a 54 y o woman, I think I can judge and take responsibility to take a smaller dose and be entitled to use what's left the following week. I could understand such concern if I was taking higher than the specified dose, but I'm not! Secondly, the feedback they want only provides closed questions with predetermined answers to choose from, rather than being able to explain my symptoms, which looks to me that answers are fed into a computer rather than being read by a person. I may switch to Boots or another provider if the service doesn't improve.
Prompt response to orders. Support given when asked for and available online. Easy access online. Genuine and supportive.
Monjauro via Lloyds online doctor is a very bad experience, don’t even try and buy from them. We have to do a video so they can verify you are you and that your BMI is correct. The video is almost impossible to get it right. They seem to have a secret criteria about selecting who can get Mounjaro and who can’t?? It seems a very bizarre process, and there’s no other option besides the video. Don’t even try to buy from Lloyds because there’s something very strange with their system that won’t allow you to purchase what you need. Lloyds will now say they won’t recognise this review, this is because they refused to acknowledge the problem and quickly gave me a refund!
Easy to use and fast service
Very good service I have full trust in their expertise , they’ll ask you all the questions required to ensure that you are receiving the best treatment and make you aware of all pros and cons. At times seeing a GPs is not straight forward . It is handy in situations where you can’t wait several days to get a prescription
This journey taking Mounjaro injections going through Lloyds pharmacy and my GP has been a real success. I feel safer using this service rather than ordering online injections not knowing what is in them. Im being looked after and monitored every step of the way. The Price is the same going legitimately and knowing that the product I'm using is the right one. I have tried to lose weight for years and made wrong choices in the past. My starting point was over16 stone and 6 weeks later eating healthier drinking less alcohol and getting more exercise I have lost over a stone. My Mental health is improving I feel more positive about the future and my overall health. The only downside is the price of the injections they are quite expensive but they are the same price everywhere. The difference with going through Lloyds Pharmacy is the peace of mind knowing that I'm using the right prescribed medication that is legit and being monitored every step of the way with nutrition and exercise advice. For a better healthier future I have stuck with this journey until I feel confident enough and in a place where I'm Happy with my overall health and appearance. Thank you Lloyds Pharmacy.
I ferl that I have come to the end of my tether, regarding loosing weight. I am a 62 year old lady who has joint pain, back pain, low self confidence. A friend of mine recently commenced on this treatment.
Efficient, fast and highly professional
Quick and easy
Went through the looong "consultation", paid then £24.95, went through the tricky ID process which involved sending them a copy of my passport. Then they declined to send the asthma relief meds because "my asthma is poorly controlled". Yes. That's why I need asthma relief meds. See my GP they said. Great idea but not possible these days. They are apparently refunding my money but are of course in possession of my passport details, which I am discussing with the passport office. A pointless, stressful waste of time and possibly money. Avoid. UPDATE ... Today they have requested more information, I sent them my full name, account number and registered phone number. Let's see if anything comes of that.
Terrible customer service. I had an issue I wanted rectifying and the blatant disregard I was unpaid is unreal. As of now - and I have asked twice - I have yet to receive a copy of their complaints procedure. They are fine when everything is going well, an utter nightmare if you have a problem they need to sort. They ignore your complaints and will do everything in their power to avoid giving you a copy of their complaints procedure. I will be escalating the issue - though I shouldn’t have to - and voting with my feet taking my business (and all future business) to a competitor on sheer principal. Abysmal, avoid at all costs.
Great pharmacy quick delivery.
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
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