LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
I recently purchased contraceptive pills from Lloyds Pharmacy and had a very positive experience. The service was quick , and I appreciated how easy it was to get the medication I needed. I would definitely recommend online Lloyds Pharmacy for anyone seeking reliable and confidential healthcare support.
It was very easy to order through the web site and the consultant response was very quick very satisfied
So easy to order from your armchair, quick delivery too
They use EVRI as their delivery partner. Although that should be enough said, I’ll explain. As efficient, as professional, as thorough as Lloyds Online Pharmacy are, it doesn’t mean anything if they rely on a delivery partner who’re prepared to leave medication that needs to be refrigerated, in the sun. Who change their delivery time to 5 minutes before they deliver it because it means they can finish early. Who deliver medication that needs to be refrigerated, over 2 days late. They are the absolute worst. They may well have changed their name but aside from that, absolutely nothing has changed from the HERMES days and (after actually finding the medication cheaper somewhere else, through frustration of dealing with EVRI) I’ll be sourcing my medication elsewhere
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Questions were comprehensive and reply quick
Prescription not available for collection
Easy to use , pertinent questions which made you feel secure
Have been using Lloyds online doctor since March for Mounjaro with no problems at all that is until this time, Ordered my next pen of 10mg on Tuesday 24th was despatched Tuesday via Evri, received a message from Evri yesterday saying that my parcel was delayed and will not be delivered that day, messaged Online Doctor though my patient record, as it states if you have a delay with delivery and it goes over the 36 hour deliver and am not going to be using the pen with in 7 days, as I still have 1 dose left in my last pen, and that due to it not being refrigerated within the 36 hours it is only going to have a 30 day shelf life so going to miss out on doses and at £200 a shot that is a lot of Money, it has been over 24hours that I messaged them and have heard nothing from them at all, currently my pen is sat in Evri warehouse somewhere.
Easy, discreet, fast and efficient
Online consultation was excellent. Previous answers were provided, I had no changes, so the consultation was efficient and my prescription provided quickly.
Ordered ed medication online through LloydsPharmacy Online Doctor onlinedoctor.lloydspharmacy.com The whole process was very easy and after my order request was received a doctor looked at my form and signed it as satisfactory then my ED medication was sent and received them quickly and like a normal parcel. The medication I take a cpl of hours before is very effective and works a treat very happy will definitely buy from LloydsPharmacy Online Doctor onlinedoctor.lloydspharmacy.com again.
Dreadful. Password failed so many times unbelievable. Then they ask you to do a video. Which to anyone with not a lot phone skills is very difficult. Instructions are not very clear to a novice. Yes they need to protect themselves but get a signed declaration that the ID is current and the photos are up to date. A good idea would be gor the patient to go to a local Lloyds Pharmacy and get the ID checked out.
Always helpful and answer questions promptly. Orders are dispatched quickly in secure packaging.
Quick consultation. Fast delivery
Excellent interactive service!
Very helpful.
Really happy with the advice given, made a lot of sense. Totally relate to what was said and has helped me tremendously. Has given me the confidence to feel better about my situation.
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
This profile hasn't been claimed by the business owner.
