The delivery ( via ) Evri is so bad
The delivery ( via ) Evri is so bad

LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
LloydsPharmacy Online Doctor receives high praise for its quick and efficient service, with many reviewers highlighting the ease of use and straightforward processes. Customers appreciate the helpful staff and the user-friendly website, making it simple to navigate their health needs.
However, there are notable complaints regarding delivery issues, with several consumers reporting late arrivals and poor communication when trying to resolve these problems. Some express frustration over the lack of continuity in clinician responses, which can lead to repetitive questions. Despite these concerns, the overall sentiment remains positive, with a significant majority satisfied with the service provided. Overall, LloydsPharmacy Online Doctor is viewed favorably, though improvements in delivery and customer service are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,060 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 147 |
| Oct 24 | 4.6 | 75 |
| Nov 24 | 4.6 | 98 |
| Dec 24 | 4.5 | 85 |
| Jan 25 | 4.4 | 93 |
| Feb 25 | 4.5 | 62 |
| Mar 25 | 4.6 | 21 |
| Apr 25 | 4.7 | 21 |
| May 25 | 3.7 | 23 |
| Jun 25 | 4.2 | 65 |
| Jul 25 | 4.1 | 17 |
| Aug 25 | 4.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and efficient, easy to do”
“Late delivery on 25th from sending on 22nd, ice pack melted, medication warm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.8 out of 5 (good) | 4.0 out of 5 (good) | −7% | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.5 out of 5 (good) | 4.2 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: LloydsPharmacy Online Doctor is #2 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 4.0).
500 reviews of LloydsPharmacy Online Doctor. Filter by what matters to you.
Safe and trustworthy
I found the video part of the assessment difficult as I do not have a full length mirror. I had to get my daughter to help me. I think many people who are obese will not have a full length mirror. The rest of the process was quite simple and quick.
Quick answers to the questions people ask most.
Yes, LloydsPharmacy Online Doctor is a legitimate company with a high customer rating of 4.2 out of 5 based on numerous reviews. Many customers have praised their excellent service and straightforward processes.
No, LloydsPharmacy Online Doctor is not a scam. They have verified reviews indicating a mix of positive experiences, though some customers have raised concerns about delivery issues.
LloydsPharmacy Online Doctor provides a range of online medical services, including consultations and prescriptions for various health needs, with an easy-to-use website for filling in health questions.
LloydsPharmacy Online Doctor accepts various payment methods, including credit and debit cards. Customers have noted the process is quick and straightforward.
You can contact customer support through their website or by phone. However, some customers have reported long wait times when trying to reach support, especially during busy periods.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I paid for a Paracel to be deliver by next day delivery. They courier collected the item from the supplier at 6pm on Tuesday 27th may, and by 6pm Wednesday 28th may the parcel was still sat in the couriers warehouse. I tried contacting Lloyds as this was a perishable item on ice, they didn't respond. I was sat up waiting for the delivery when I get a notification at 10:30 pm to say the courier tried to deliver the parcel. I have a ring doorbell, and a security light, neither of these were triggered by this supposed delivery attend. However the driver had uploaded a photo of my house, from his car. parked on the other side of the street. I have since seen footage from my neighbours doorbell camera showing the driver pulling up, leading out the car, taking a photo and driving off, with the parcel, without getting out of the car, or approaching the door. Lloyds won't reply to my emails, or automated chats about this. I've been speaking to one of their customer service reps, who has put me on hold, and left me on hold for 25mins. This person refused to escalate my complaint or put me through to someone more senior. They have left me on hold hoping I will go away. This is appalling customer service. Lloyds are happy to take your money, but not happy to provide customer service Update. Still no call back and the replacement medication is, again, sat in the Evri warehouse and has been since 9pm last night.... can I get hold of anyone at Lloyds? NO. Have they replied to any of my messages? NO...
I also had experience with Mounjaro pen malfunctioning after 2 doses. I have sent several messages to LP asking what to do. This has been the most frustrating experience. Every doctor has replied asking for more information -although all the information they ask for has already been given in previous emails. I have never had the same doctor answer - my sense is there is a pool of doctors not part of LP standing in to answer queries. They seem to know very little about Mountjaro and infuriatingly answer my questions with more (previously answered) questions. Finally, One of the six or seven doctors who have dealt with my queries, resolved the issue and reordered my prescription. I thought problem finally solved but the next two doctors again reverted to more questions and nothing is resolved. My conclusion? If everything works fine but if you have any problem go elsewhere. Addendum Lloyds pharmacy has replied to my post saying they can’t trace my account. This is their standard answer implying that this possibly a fake review. My account is easily traced by name and the recency of emails. May 21-28 I have cancelled my account and asked for a refund.
Easy to order, thorough consultation , closely monitored . Highly recommended .
After two false starts for orders for Mounjaro from other companies, having taken the big decision to try it, I was happy with the service from this company. Having had one order delayed due to no stock and another company where I paid and did all that was required but after 4 days had heard nothing, I hoped it would be third time lucky. I telephoned first to ask a couple of questions and the phone was answered reasonably quickly. My questions were answered and I then went on line and did the order. The follow up video was a bit of a laugh, I had to try it three times as I ran out of time twice and hadn’t done all the parts. It was easy to do though and I got the timings right after a couple of false starts. The bmi and I’d checks went though very quickly after seeing it could take up to 72 hours. My order was despatched with next day delivery. Evri did deliver it on the day stated and left it in the safe place specified. Bit of a miracle as I do not find them the most reliable. So my journey has started but I intend to use them again, providing I tolerate it well enough. Fingers crossed.
Online service and customer service is great. But their choice of courier ‘Evri’ lets this service down badly. Several times my medication has not been delivered, missing, lost or delayed. My latest experience has resulted in missing my scheduled medication with no way of getting a replacement or guaranteed replacement delivery.
Last mounjaro pen malfunctioned contacted Lloyds and they said "that's impossible they don't malfunction" it did! Benefit of the doubt I ordered a new pen. Shock horror did exactly the same thing again same as last pen doesn't work on the 4th dose, no problem with 3 doses, and just to be certain I got my pal who's a nurse to do it and no joy. So given I have now not been able to get 2 pens to work for the cost and lost 2 doses I think that I'll go elsewhere! Oh and add 7lb only weight loss considering I'm 12st 10 at the start of this have not eaten and processed foods or anything other than meat veg eggs and not even drinking tea anymore or snacks, I do believe it's actually the cutting out and down that's doing the work. Because other people I know who are on it have lost up to 18lb and I'm on pen no 4? Strange?
I'm very disappointed after contacting Lloyds pharmacy about my faulty mounjaro pen to be told I'd used the dose. Lloyds could see from the order out would have been impossible for me to have done this. I was told when I called after being on hold for a very long time that someone would call me. I didn't get a call, just a message to tell me I'd used it and I hadn't. This messed up my journey. They said it was user error. Also I had mixed messages when trying to contact them about the negative side effects that I was experiencing looking for some support.
I'm happy with service ! I feel I'm safe hands!
Always replies within an hour if I have a certain question. Quick & prompt next day delivery. Would highly recommend this company to friends & family for weight loss & other tips on losing & maintaining weight control. Also gives a lot of friendly advice & can speak to a consultant if need be.
I am thoroughly unimpressed having attended the pharmacy in Wye today where I was refused the prescription for Orlistat. Having travelled 40 minutes there and back to be refused the treatment was ridiculous and incredulous. After returning home I have reviewed your website where it says that Orlistat can be authorised as a prescription with a BMI >30, therefore I am perplexed as to why I was refused this treatment when my BMI is 32. Nowhere on your website or through the sign up process was this stipulated and for the pharmacist to state it is not to be issued if my BMI was over 28. This is also strange as I do not have any other health issues. I’ve sent 2 messages to your website and you have also taken the £50 payment for the medication which I have not received and no reply or refund.
Quick reply and made me feel safe as the information that was asked of me and the videos reassured me that it was not fake mongaro and a legitimate pharmacy
Fast and efficient
very good vary helpful making sure the tretment was safe for me
LloydsPharmacy Online Doctor is a registered healthcare service in the UK that offers a variety of online medical services to patients. The company provides safe and personalized healthcare solutions facilitated by NHS experienced clinicians. Its offerings include consultations for weight loss, sexual health, men's health, women's health, general health, and travel health services. Targeting individuals seeking convenient and discreet online healthcare, LloydsPharmacy Online Doctor allows patients to access treatments and advice from the comfort of their homes. The platform features services like STI testing, erectile dysfunction treatments, contraception options, and home blood tests, among others. With a commitment to reliable healthcare, LloydsPharmacy Online Doctor aims to meet the diverse health needs of its customers across the UK.
This profile hasn't been claimed by the business owner.