All good
All good, easy and quick

Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Don't waste your time. They take days to review the request for an order and then ask for letters from your GP anyway - for simple treatment.
Getting the 30%discount at times made this affordable. Unfortunately I cannot now afford the full price items and am having to look elsewhere for cheaper options.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
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This company supplies medication and yet they seem entirely ill-equipped to answer questions around quite disturbing side effects. Despite their website advising responses should take 2-3 days, my latest enquiry was acknowledged six days after that with a message that it will take a further 72 hours to answer. And it has still not been answered. Given the potential health risks in failing to properly manage side effects, you might expect a company that issues medication to fulfil its moral and legal responsibilities to support customers and not cite unprecedented demand for their failings. They charge a princely sum for this medication. They should resource customer support properly or stop taking new orders until they can. Enough of these pitiful excuses.
Contacted customer service team and spoke to Martha M, she was prompt to reply, polite and extremely helpful in resolving my issue. Her email with instructions on what to do and guidance to follow was so helpful, thank you Martha M for providing such clear guidance. Excellent Service
I have been using this service for 3 years, however my recent experience has made me lose all trust in it. I ordered pills on Sunday 1st June, they did not approved until 4th, which is longer than usual but whatever. However, it says it has been dispatched on the 4th but I have not yet received it. Royal Mail say they are waiting to receive it and have not yet. Superdrug will not reply to any messages, it is now the 11th and I am without my medication. My supply runs out on the 13th so this is very stressful. I got through on the phone team and she said she would see if it was an issue with the dispensary or with Royal Mail, however I have still not heard back. The no response is ridiculous when it has been TEN days since I ordered it and no sign of it or any updates. Ridiculous. I want my money back.
Hani Nur was incredibly reassuring that my order would reach me by tomorrow via express delivery. Very professional amd very caring. Nothing was too much trouble 😊
Would give zero stars if I could. Customer service is terrible. No one reads or responds to any messages and you keep getting automated messages asking for a response you’ve already sent. Two weeks on, and I’m still waiting for any reply from anyone.
Prompt efficient service
Using the unlined Doctor service was easy and quick! Well worth the time!
Easy ordering, quick response, fast service.
If I could give them 0 it would me too much.
Perfect service from Nicole going above and beyond!
Ioana was a great helper! Many thanks for sorted out my problem.
Order process fine except no notification of delivery to pharmacy which surprised me. So in the end I just had to go there on the off chance that delivery had been made
If I could give zero stars I would for this company but it won’t let me. I ordered a female hormone test in April which was delivered promptly. The first test said that my blood had hemolyzed to which they offered another test. This test took more than two weeks to be delivered I did the test again to the letter. It was done and sent off and results back within 3 days and again it said that the test had hemolyzed. I then started to ask for a refund as the tests are useless. I got a email back promptly on the 30th of May apologising and that a refund had been initiated. I’m still waiting for this refund! I have emailed and had no reply. If I receive the refund I will update this review. Update- I have now been refunded.
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
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