Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
Superdrug Online Doctor receives a mixed response from customers, with a notable 71% expressing satisfaction. Many reviewers praise the quick and helpful service provided by staff members like Luis, Jorge, and Fatima, highlighting their politeness and ability to resolve issues promptly.
However, a significant number of complaints focus on order delays and medication availability, with several customers reporting long waits for their prescriptions and inadequate communication regarding order statuses. Issues with Royal Mail deliveries and lack of support during the ordering process also contribute to dissatisfaction. While some appreciate the assistance they receive, the recurring problems with order fulfillment and customer service leave many feeling frustrated.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.4 | 123 |
| Oct 24 | 3.4 | 48 |
| Nov 24 | 4.0 | 38 |
| Dec 24 | 3.6 | 48 |
| Jan 25 | 3.6 | 53 |
| Feb 25 | 3.9 | 68 |
| Mar 25 | 4.4 | 205 |
| Apr 25 | 4.0 | 279 |
| May 25 | 3.1 | 33 |
| Jun 25 | 4.0 | 89 |
| Jul 25 | 4.9 | 16 |
| Aug 25 | 3.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“I ordered Mounjaro two weeks ago and it still hasn't arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.1 out of 5 (fair) | 2.8 out of 5 (fair) | +3% | 1,060 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Superdrug Online Doctor is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.1).
500 reviews of Superdrug Online Doctor. Filter by what matters to you.
Great service with a very quick turn around at each stage. When I needed to swap my collection/delivery options after I'd ordered, Nicole was incredibly helpful on the phone. Couldn't ask for better service. Would definitely use again.
Very easy to re-order, and very easy to collect.
Impossible to get through on the phone. Called several times. Ordered urgent medication meant to be dispatched in 24hours, they've taken payment and not responded or answered a call for a week
Their responses felt like a generic copy paste response and not a proper diagnosis. No clarity on the cause or how to prevent it. Just told me to buy something from their shop instead of giving a subscription.
Quick answers to the questions people ask most.
If your order is delayed, we recommend contacting our customer service team directly for assistance. They can provide you with updates on your order status.
You can reach our customer support team through the contact options provided on our website. They are available to assist with any prescription-related inquiries.
For information on returning medication, please review our return policy on the website. If you have specific questions, our customer service team can assist you.
Pricing details can vary based on the service and medication. For specific pricing information, please visit our website or contact customer support.
If you encounter issues during your online consultation, please reach out to our customer support team for assistance. They can help resolve any problems you may have.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The order took approximately 7 days to be assessed so quite slow. I was disappointed in the condition the product arrived and the customer services. The cooling bag had leaked on my item damaging the packaging and not keeping it cool. When I contacted customer services by email I didn’t get a reply so raised a ticket through the online services. It took them 1 week to reply and they stated that there was no issue with my damaged product packaging and quality it arrived in. I won’t be using again. Update 01/06 - the reply to my message says this is resolved. The ‘resolved’ status is that they asked me to post the medication back to them at my own expense so they could send new medication out. I believe that as a sender, they have the responsibility to ensure that the goods arrived in a suitable condition, fit for purpose. Asking the customer to pay the bill for their poor quality is not good customer service. Further, it wasn’t the postage packaging which had been damaged as stated in the reply. It was the packaging of the medication that looked like it had been stuck in water for days. Not exactly the quality of product I feel confident to put in my body when it should be kept cool.
Excellent customer service, Ioana
On line doctors gold star .. very quick turnaround …
RESOLVED AFTER CONTACTING Superdrug online support. Thank you. Regretting ordering mounjaro from Superdrug! Myself and a friend both ordered 2 days ago online (they used boots though) my order is still awaiting being reviewed by a doctor and my friend has had her review and has a collection date already! I should’ve read the reviews before I ordered 😞. Money is pending out of my account, so I cannot re order from somewhere else until the money is back in my account. Is this just a blip or an ongoing issue?
Ordered some medication almost a week ago for thrush, still hasn’t been reviewed. Still haven’t had it. Ordered online as was late on a Friday and figured it would have arrived before I’d have chance to go to the chemist. Would not recommend.
I ordered on 9th May. Received an email stating it had been approved by a doctor on 10th May and I should received the package by 13th May. The money has been taken from my bank but it's now 29th May and the item status is showing as being prepared. The Royal mail tracker states they are expecting the package. I left a message last week but received no response.
Placed an order for a hormone test on 4th May for £76.99, it’s now the 24th of May and I still haven’t received the kit/as per tracking it hasn’t been despatched. They make it so difficult to get in contact with customer services. I have written to them three times, one person redirected me to a team I had already tried to contact and who hadn’t replied, then I simply receive the automated message that you get when you first place your order again. Absolutely no explanation why there has been such a delay, no apology and no compensation. This simply isn’t good enough, especially when dealing with ‘patients’.
ioana you the best
Used the service several times. Cannot fault. Speedy and easy to use.
Ioana was very helpful on my phone call and taking the time to deal with my issue. Not only did she check with other stores what was in stock but she checked when I can go and confirmed it in writing. She honestly made me at ease with this phone call.
Refund 2-3 working days Now is more than 7 days and still nothing. Nobody wants to help
Booked a testosterone test online and was delivered pretty promptly. I sent the test back the following day and after a few days of waiting, I had an email stating my results were ready. Went to view the results online of which the following was said.. "The level of total testosterone in the sample you provided is __ nmol/L (normal total testosterone level: 7.6 - 31.4 nmol /L). This is a normal total testosterone level." So the result I was given was a nil reading. I sent a message back through their online portal to a "doctor" (I use quotes as I'm questioning if a real doctor is actually reviewing these tests) and I've had nothing back. Sadly, I didn't purchase this service through a credit card, else I'd be issuing a chargeback. Overall, poor product with poor services. Avoid at all costs if you're looking for a valid test result. Update: I've now been given my actual test results. Madness that it's taken this long to supply the actual results. Modifying from 1 star to 2.
Superdrug Online Doctor is a telehealth service that provides a range of healthcare solutions through an online platform. Customers can access professional medical consultations, receive prescriptions, and obtain treatments conveniently from their homes. The platform is regulated by the MHRA, ensuring a high standard of care and safety. With services tailored for various health needs, Superdrug Online Doctor caters to individuals seeking treatment for conditions such as erectile dysfunction, weight management, sexual health, and chronic health issues. The company focuses on delivering hassle-free healthcare experiences, offering at-home test kits and options for medication delivery or collection within a few hours. Superdrug Online Doctor aims to provide accessible and efficient healthcare services to a broad audience, including those looking for discreet solutions to personal health concerns.
This profile hasn't been claimed by the business owner.
