I cannot fault them
Read some bad reviews but I cannot fault them . Tracking was good . Fast delivery, a couple of days from north to the south of England . Very good price . Would use them again and recommend

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Read some bad reviews but I cannot fault them . Tracking was good . Fast delivery, a couple of days from north to the south of England . Very good price . Would use them again and recommend
Sent 1 alloy wheel with note to leave with neighbour as no one would be home, driver ignored that and took it back to the depot where its sat for the last 6 days. No replies to emails , i have a buyer who is very annoyed as the wheel was a replacement for his damaged one so he can use his car, he'shad to put his space saver on so is restrictedin speed , i used Paisley as they normally deliver next day and things would of been perfect if the driver had followed instructions, but to now have the wheel sitting in their depot *And* not aswering my emails is very, annoying.
Superb service. Picked up and delivered in less than 24 hrs.fantastic service and price
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Really bad company to trust. We were expecting a delivery to arrive today and it never did after 6 days. No body to call, only an email response with Customer service that seems to have people that sucks.
They sent my ebike which was properly packaged to Exeter and then claimed the bike box was to big and to heavy. But didn't mention the box and bike was damaged beyond repair Avoid avoid Avoid at all costs
HORRIBLE COMPANY. THEY DAMAGED MY ALLOY WHEELS AND REFUSED TO PAY FOR DAMAGE. BEWARE OF USING THIS COMPANY. YOU WILL REGRET IT. THEY NEVER ANSWER THE PHONE AND CLAIM ITS DUE TO COVID. I WILL NOW BE TAKING LEGAL ACTION AGAINST THESE FRAUDS.
Will try and mug you off with a missed collection notification. Then charge you another £10 for another pickup. Despite them sending a photo of the house next door (probably why no one was there?) Now they have ghosted me. So sad when so close to Christmas. They have no heart.
Shocking service! I've used them twice, both times didn't pick up on the day arranged first time I did manage to get a phone number for them was told the van broke down when the driver collected the parcel next day he said that he didn't break down website saying they have a problem with phones, they have that for 2 years and blaming covid for slow email response there is another number which goes onto voicemail say closed phone back between 9-5 I tried middle of the afternoon both days still saying office is now closed.
Booked them for an 4x Alloy wheel pick up and drop off off the back of an ebay purchase. The wheels were picked up on time but didn't make it onto the delivery van. They were delivered a day later. Wheels where packaged well and turned up with no damage. Driver was a good guy (APC overnight). Would be 5 stars but for the days delay.
do not use these people charge you for failed pick up and get every one else to do the work for them
Very good price and faultless service delivery guy was friendly
I booked a parcel for over night delivery booked on the 27th nov expecting collection to be on the 29th delivered on the 30th a week later im still with out a collection let alone a delivery. I got a snotty message of someone in the office say there isnt any drivers in the area. On friday the 2nd. Ive requested a refund and now ive been ignored they have taking my money and not collect my item. Would attached screen shot of the messages but it does not let you here.. Would highly recommend not using these as they are scammer just out there to take your money they have also turned off there phone lines
I've used this service twice now and had never previously. I've sent a set of 4 car tyres which after carefully following packing instructions went without a hitch ! Emailed in as my tyre size wasn't listed and got a helpful friendly response very swiftly! Used them again this time on an exhaust which wad an awkward size and shape and even with my best packing skills I'd missed a couple of metal edges, no problem for apc who again came without me being present whixh was a noce surpise as i has to be away and thought maybe theyd not take the items without accompaniment of the sender. The service has been fantastic emails to notify of delivery with signatures, these guys completed the collection and delivery promptly and timely. Thank you !! I'll be back 😀
I used Paisely freight to send a car bumper off to a customer. The driver who came for collection knocked on the door for 10 seconds, the the time my dad was at the door, the driver had walked away. My father called him but the driver simply looked back and acknowledged my dad and still walked away. Since then, I’ve tried to contact Paisley but they don’t answer their phones, because of ‘COVID’ measures 3 years later! I’ve had to pay a rebooking pay and my item still has not been picked up, despite numerous email. The customer service teams are unprofessional and aggressive with their responses.
All went well, and received the other end in excellent condition, in 24hrs with no problems at all. I realized they are a 'front end' group using other companies to do the actual courier-ing, but I had no problem with a bike transported from one end of the country to the other. Used a bike box from LBS, and masses of pipe lagging bubble wrap etc. ETA would be good as had to be in all day, but that would probably raise the cost.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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