Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Sent a bike with Paisley Freight. It magically turned into a box of plants and was never seen again. A member of staff from APC (their business partner) was dismissed after an investigation by their security manager. It’s a shame as I had used them several times before. You only know how good or bad a company is when you have a problem.
Was a bit sceptical after reading reviews which appeared to be either 1* or 5*. However it was all straightforward, collected on time and delivered the next day within the UK at a very reasonable price, Also I couldn’t find any other shipping companies that would accept tyres to be shrink wrapped. Others insisted on boxes but it was impossible to find suitably sized and sturdy boxes to fit tyres. I would definitely use again if I needed to.
Overall a good result; contacting Paisley Freight had to be via email, but response time was good and overall a good value transportation of 4 car wheels. Would definitely use again but ensure you allow enough time when you have to send labels to be put on the parcels being sent.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Took a day off and Waited in all day .The delivery when I checked at 6pm said failed delivery attempt.I checked my ring door bell no delivery person at the time stated no missed ring door bell i checked the whole day .they then said the driver called my mobile no nobody called me either.had to pay another 9.99 for the un seen delivery for my item to be collected. I've recommended ppl to Paisley and given them good custom in the past feel totally robbed .never again
I was very late in the day booking my collection/delivery consequently it wasn't collected the next day. Was a bit worried when there was no contact telephone number so emailed instead. Have to say they responded promptly. It was collected early the next day, again, a bit concerned as there was no receipt issued and they were taking away a grands worth of push bike! However, took a photo of the driver with the parcel at his van, including the reg number just in case. Again, they delivered this the next day, which was a Saturday, was not expecting it to be delivered until Monday, so all in all it was a good experience. I hope they get their telephone contact sorted, then it would have been 5 stars.
We have been using this company for around4-5 months as a freight forwarder of tyres that we sell via ebay. Price is somewhat competitive, but customer service is non existent, we have not been receiving labels when we place our orders for a few months now, we notify them and they assure us the driver will have some. We recently had some where the driver didn't have some, so we made some hand written labels, written out by the driver, who assured us he would add proper ones when back to the depot. He unfortunately put wrong labels on wrong packages meaning people got the wrong packages. We don't mind people making mistakes, its all in the customer service and how its handled. All i received is i should have added hand written ones, even when i say i have that's the only response we received. Even once they acknowledged it was there fault, still said i need to pay again to get it rectified. Its not like this stuff happens all the time, but in our time with them, we have had 3 different issues in similar nature and every time, its not there fault and it's at my expense every time. They are not a good reliable trusting outfit, your better off going direct with Team C or DPD for the same service as you at least get someone you can pick up a phone too and work together to remedy a situation. If i could leave no stars we absolutely would.
Great straight forward service. Easy to book and you can add higher value insurance for a small fee. I arranged collection for a pick up only alloy wheel on ebay. Delivery the day after wheel was picked up. Would highly recommend.
As usual excellent service, always delivers the day after collection
Needed an alloy I'd purchased from ebay picked up and delivered. Whole process and pick up and delivery went smoothly. Courier had label for the package at pick up also which was handy. Very impressed. Marky
Wont take phone calls, dont respond to emails, unless its to book a service. Paid £40 for a wheel delivery, then had to pay an additional £10 for a claimed failed collection, even though no attempt was made to collect. Unable to address this with them due to their refusal to take calls or answer emails. Tracking data is difficult to understand and while their courier (APC) sent a text giving an expected delivery time, Paisley freight tracking shows something different. Doubt I would ever use them again, and would not recommend
I don’t have high expectations. But when they claim to be specialists in bike delivery, you give them your trust and money. I sold a Brand New bike £3.5k bike and arranged delivery, i paid the extra for additional insurance for peace of mind. The front wheel was removed, wrapped and attached to the inside of the box, everything was very well packaged. The bike was picked up by APC “delivery partners”, I was not told they would be outsourcing to this company until after I had paid my money, the reviews and ratings for APC are worse than those of Bike Delivery. The bike arrived the next day at the desired location but not in the desired state shortly after 8am on Thursday. The bike box looked like it had been launched around, gashes up the outside of the box. The receiver made contact straight away (4 minutes after receiving delivery confirmation) with me and advised that the bike frame was damaged as a results of the front wheel piercing through its wrappings, become unsecured in the box and scratching up the frame. I went to ring the Bike Delivery, but a message that has now been present for well over a month advises that they were having Telephone issues. The only option for communication was a contact form or email. As I was sending photos of the damage on could only send. With 1 hour of the item arriving at its location an email with pics of the damage, original item listing/sale and amount it sold for was sent with the a narrative of the concerns I had and If they had any advice. On Monday after 1pm (100 hours after reporting the issue) a very generic email was sent advising a case had been opened and to send a generic list of things that had already been sent and a couple of additional items that hadn’t been like a quote if the damaged could be repaired etc. I was given 7 days to send all the information and no explanation of what would happen if the deadline wasn’t met or the reason for it being 7 days. With the quotes I could find online for reputable companies, this would involving having the bike dismantled then couriered which we were reluctant to do given the damaged already done to the bike. I asked the purchaser of the bike if he could ask around places near him for a quote. The purchaser said that he could get a quote but needed additional time. I sent an email with all the additional items (what I thought was outstanding cause no guidance or advice was given to say that the evidence that was previously submitted wasn’t to their satisfaction). I asked for some extra time to get a quote and the reasons for this and to let me know if this would be an issue. The quote was submitted 68 hours later. Nothing was heard until 8 days (193hours) later at 20:45 on a Wednesday advising that it might not be accepted due to us not meeting their deadline that they appear to have set themselves without explanation. They advised that the evidence sent then wasn’t sufficient and asked for more evidence to be submitted by close of play the following day. I asked for guidance on what was needed, didn’t get this, asked why they were taking so long to get in touch and was told this was due to Company been hit with Covid absence causing a back log. I asked what time close of play was and got no response. Assuming we had less then 24 hours, I got in touch with the purchaser to say we need some more pics of the internal wrappings. The purchaser advised that he could do this but would need extra time due to the bike beginning stored at the delivery address (place of work) and him being off work due to Covid himself. An email was then sent at 07:57 on Thursday to ask for more time as obviously they should be as sympathetic and as understanding with covid causing delays on their end that it was also causing delays at our end. A response was received that I wasn’t really expecting Friday 15:16 “ Further to our recent communication, we have still not received the required evidence to support your claim.Therefore, we regret to advise we cannot continue this any further and have closed this claim.” I replied straight away to advise that I requested extra time due to Covid like that had also experienced. I asked for the issue to be raised as a complaint and the case to be reopened. More photos were acquired that were more than satisfactory and sent to them by email on the weekend, they aren’t open on the weekend, but didn’t expect a speedy reply anyway. Why break the trend. A final reply from Bike delivery stated “whilst Whilst we sympathise with your situation, we have a dedicated claims page via our website. Therefore, we regret to confirm I cannot extend your deadline date.” Their claims page isn’t easily accessible, size 4 font and not really a claims page, it doesn’t give guidance just a generic list and no sympathy shown by the company. Avoid Bike Delivery/ Paisley Freight and also APC for causing the damage
I needed a set of alloy wheels collected from london .i tried shiply and the date i wanted there drivers could not collect .i tried paisley and without any issues the items was collected on the wedensday .and delivered on the thursday .and the price was really good less than 40pound really good service ..they used APC to deliver .i can not sah a bad word .well pleased and will be using again 👍👍
I've ordered a bike to be collected and delivered over a day late no response today plus they don't pick up the phone
I use Paisley freight often and always the service was great but today my parcel( £300 bike) was left outside my door on a residential west london road with no phone call or ring on the door. I was in since it supposed to be delivered before 4pm but at 4.55pm I’ve checked tracking and it showed it has been delivered and signed so I ran to check outside and it was left there. Please Paisley freight don’t go to Hermes style.
Have used Paisley Freight a few times in the past with no issues. This most recent occasion they missed the collection date but I gave them the benefit of the doubt as it was after a Bank Holiday so contacted customer services rearrange collection for another day. This collection was missed AGAIN, so I contacted CS again to complain and ask for an explanation, their response was 'We apologise for the inconvenience caused, however, we do advise delays are likely prior to booking.' Shocking customer service with no real resolution offered and no attempt to restore my faith in the company. Will not be using them again due to this poor experience.
100% Perfect. Collected and delivered in less than 24 hours at a very competitive price. Highly recommended.
Ordered 4 rims + tyres off eBay and arranged to have them collected and delivered to me by Paisley Freight. I was kept informed throughout the process from collection to when they would be delivered. They were collected on time, and delivered to me on time. Very satisfied and I'll certainly use Paisley Freight again.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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