Amazing I will only use paisley from…
Amazing I will only use paisley from now on super fast delivery

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Amazing I will only use paisley from now on super fast delivery
Awful customer service collected wheels that I bought took them to the depot then took them back to the collection address scratched and in a state then charged me for a failed collection attempt even though they had been collected and stayed at the depot overnight getting thrown around Phones have been down for 6 months so email only and the stuff couldn't be more useless and all they said was it's my fault and we are charging you No can we help or let me look into it just pointing the blame anywhere but themselves Avoid at all costs
Unbelievably unhelpful customer service! They make Yodel look competent! I waited in all day last Thursday because Paisley Freight refused, when asked to provide an ETA for their collection. Eventually at the end of the afternoon a man with a van turned up and the frustrating thing is that he had a time window on his electronic gadget that arranged his collections. Surely Paisley Freight must have had that infobut why did they withhold that info from me. They just refused to give an ETA and said that their terms and conditions did not give ETAs. The transfer went okay but they really should treat their customers better. It costs little or nothing to provide an adequate customer service but can lose a lot of business if customer service is as unhelpful as this.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
fantastic experience so simple straight forward and super quick. Used before and I will use again the Company is brilliant.
Paisley Freight is just a shipping agent who are farming out collections / deliveries to the likes of APC etc. They held us to ransom for £9.99 demanding payment for a missed collection which was entirely the drivers fault. On a previous collection he missed us claiming he couldn't finish his round, this time he claimed we were not in & that no one answered his call - utter nonense! On the run up to Christmas we will be shipping at least 10 Bicycles a week however this will not be with Paisley Freight - good riddance!
great courier service and friendly staff i thoughly recommend them
Don't use them. I waited in two days for a no-show courier to do a collection, who - on each day - Paisley said were definitely coming. I then cancelled and it took twenty emails and a PayPal claim to get a refund out of them.
What a horrible experience, and a waste of £25. Booked and paid for collection of 2x alloy wheels and agreed collection date. On the day, waited in from 8am - 6pm as per their requirements, nobody came, no contact whatsoever. Emailed them, they apologised, no explanation given for the missed collection, and we agreed another date. On the second date, no sign of them by 3pm so I emailed to check they were still coming. Email back - yes, we're coming today... Except they didn't. Emailed again, they again apologised and said there were backlogs. You can't call them as if you phone their number you get a recorded message saying their office is closed. I received a call the day after, guy explained there were 'gremlins in the system' and could we arrange another collection date for the following Monday. So the wheels stay in my hallway for another three days and I look forward to them being collected on Monday. I apologise to the buyer who has been waiting for his wheels for over a week. Monday comes, and at 10.45 I get an automated 'collection missed' email asking me to re-book. "There was no one at the collection address or answer to the phone number provided." Wife and I have been home all morning, up since 6am, we live in a small house and have a labrador who barks her head off at the merest hint of anyone at the door. We're aware they are coming and listening out for any couriers. There have been no knocks at the door or missed calls on my phone. I email them for the 10th time, a response from a nameless individual tells me their driver took a photo of my door and that's that... I am personally convinced they made no attempt to knock at the door, and they certainly didn't try to phone me. After that, I decided this company is incapable of providing the services it mentions on its website and have rebooked with another courier. Will chalk the £25 up to experience and hopefully somebody else doesn't make the same mistake as me!
Terrible service once more trying to send 4x wheels & tyres. The courier refused to take them as they were not shrink wrapped, despite Paisley only giving instructions to tie labels to each wheel which we did carefully. This is the second time we have had a problem and delay with Paisley Freight. They want another £9.99 for a new collection but we have refused to pay it as the fault lies entirely with them.
Consignment number: 0194470. I just wanted to drop you a line to thank you for the fantastic service. 5 x wheels booked for collection on Friday, collected from Oxfordshire on Monday and delivered to me here in Snowdonia before 0930 on Tuesday. Absolutely outstanding service. The delivery driver from DELSOL in Caernarfon even reversed down our narrow 90mt drive and put them virtually outside the front door when most delivery drivers won’t even deliver within 200 Mts of the house. 5* Service. Thanks a million. Neale.
First time I have used this delivery Company. Very easy to use website to obtain a quote which was the most competitive. Extemely quick response and first class service! I would highly recommend Paisley Freight and would most certainly use them again.
Excellent services pick up on time and deliveries next day.
Have used these guys several times One time, when it was raining they simply didn't get out the van- but since then they've been great, id say improved over the past year- Will always use them for Bike delivery
I used this company to deliver 2 bikes in the last month (sold bikes to buy new bike). First experience was relatively successful so ignored some of the average reviews and booked again, which I wouldn't do again. First bike: booked bike box to arrive Thursday before collection on the Monday. Allowing time for a day slippage and then still packing. Instead box and tape arrived with driver from 'local partner' saying 'I've also got one to pick up, in this 30min window'. Luckily I was working from home and it was lunch time. Driver cameback 20mins later and I'd packed bike and it went. The good part - it arrived next day. Over all happy with service. Second bike: not good. I used my own bike box this time, from my new bike, so thought I'd removed the chance of the previous experience. This time delivery was issue. Collected as planned, 2 day service. It took 10 days, only after lots of chasing. Tracking info vaigue and irrelevant/useless. As Paisley freight used 3rd party/partner it was a nightmare getting hold of them. Both me and buyer were on hold for long periods. After finally an attempted delivery it was decided should change to alternative work address, as it was now over a week later so recipient situation was different. Local partner couldn't find reference of parcel on tracking I, sender, had nor have my details to confirm change of address when recipient, who was carded, requested change. Finally got there 10 days later, and holes in the box, not as planned. Overall, I was pleased I bought extra insurance and it was only when I asked to claim against it a week after initial delivery date anything happened. Would I use them again, probably not. Definitely not with an expensive item, success rate of service promissed way too low! 50% of the time, works every time
I have used Paisley Freight over and over during the years. They have been consistently the best price, the fastest service, the easiest to use. This time it was a 30Kg Awning and poles in a stupid shaped box from the other side of the country. Picked up monday, here wednesday. Absolutely brilliant
booked a collection for 4 alloy wheels and tyres for a ebay purchase collected when promised and delivered next day very pleased with the service and a very good price
I've sent multiple bikes via Paisley Freight without issue but this last time has been a disaster. The bike arrived scratched but luckily I'd paid for additional cover with the total order being £100. I tried to claim on the insurance but was told that it was a packing issue, despite following their advice, using their box and providing imagery taken before the collection proving that the item was packaged properly. The only slight up side was that I was able to recover the £100 fee by raising a case through PayPal which they couldn't be bothered to reply to. Sadly I won't be using them again.
Awful company, be very aware of the missed collection scam. The don’t call and say they do when you’re in all day. This is clearly a policy to get profits up. Terrible customer service and still in 2022 using covid as an excuse to have zero customer service, no number to call and response time are purposely long
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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