Good experience using Paisley freight.
Good experience using Paisley freight. Collected on time, delivered on time. Competitive rates. Easy to use website. Recommend.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Good experience using Paisley freight. Collected on time, delivered on time. Competitive rates. Easy to use website. Recommend.
Brilliant service as always Payed for collection of an exhaust on Tuesday night for Wednesday collection and item arrived by Thursday lunchtime in great condition honestly wouldn't use anybody else for taking care of my parcels
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Use Paisley Freight quite regularly. Service is always fast and efficient. Great value and the system works unlike some other couriers. THANK YOU!
absolutely superb service, picked up from Dundee on Mon delivered to South Shields on the Tuesday. Feels like start of a Craig David Song!! Superb service, hassle free, will use again whenever I do stupid drunken eBay purchases of large, awkward items. Thank you
Greatest Alloy Wheels courier ever,1 day delivery, great stuff, thank you
Avoid! Awful staff! These people are clowns and act like spoiled little children gloating when all customers need is a fast solution. It's a shame, bad employees have ruined this company. Truly horrible people make Paisley Freight the worst courier company I've ever dealt with. Terrible attitude, obnoxiously rude employees, shockingly unhelpful staff who are arrogant and feel childish snooty email responses are acceptable. Clearly immature and insecure people need only apply and they are simply dreadful to interact with. It's as though primary school children have been asked to pretend they run a courier business. Badly!
Absolute jokers will mess you around do not use do not use
Used this company for over 10 years ,never ever let me down and great service and price is just right The website is very clear and straight forward to use 10/10 again Paisley Freight
Excellent service, pick up and delivery just as described. Helpful and cheerful pickup driver
Excellent service. Picked up the bike the day after the booking and delivered early the next day. Very competitive price compared to Parcelforce.
An excellent company to deal with and always delivers on time every time never been let down with this company keep up the great work paisley freight from daydawn alloys
Sorry someone only today had a poor experience. Mine was faultless. Booked on Friday, I corrected a mistake in a mobile number on my booking. It was acknowledged by return. Bike collected first thing Monday - very friendly and helpful APC driver who didn't need my help to load up. Said it would probably be delivered next day, and it was. Tracking links more helpful than many courier services, and accurate. Half the price of Royal Mail.
I booked my wheels to be picked up last Thursday and a week later they still haven't picked them up. really bad custom services using covid still as an excuse. no apologies or them trying to rectify the issue. WILL NOT USE AGAIN!
I had my order collected Thursday and I received it in 24 hours, thanks for the good service and the fair pricing. Will do business with you guys more.
YOU CANNOT CONTACT THEM AT ALL WHICH IS APPALLING. THEY SEEM TO BE USING COVID AS AN EXCUSE. EVEN THEIR MAIN OFFICE NUMBER HAS A MESSAGE SAYING THEY'RE CLOSED, THIS IS AT 2PM ON A WEDNESDAY! IF YOU NEED TO CONTACT THEM TO SAY YOU'RE LEAVING A COLLECTION IN A SAFE PLACE YOU HAVE TO RELY ON THEIR EMAIL SERVICE, HOWEVER, THEY DON'T EVEN BOTHER TO REPLY. THE FIRST COLLECTION WAS MISSED (APPARENTLY) AND THEY CHARGE ANOTHER £10 TO REBOOK. IF THEY "MISS" ANOTHER COLLECTION DESPITE BEING TOLD WHERE THE ITEM HAS BEEN LEFT THEY WILL AGAIN CHARGE YOU £10. MY £19.99 BOOKING HAS ENDED UP COSTING ME £40. DISGUSTING SERVICE. I WILL NEVER EVER DREAM OF USING THESE COWBOYS AGAIN.
DO NOT USE THIS COMPANY SHOCKING SERVICE LEFT NOTES TO RING COLLECTION BEFORE ATTEMT COMPLETLEY IGNORED ATTEMPTED .NOW THE CROOKS ARE GOING TO CHARGE 10 pound to re attemt would never use this shower again
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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