Great service
Great service, three wheels each weighing nearly 50lb collected on Friday in West Wales and delivered Monday afternoon in London. Driver very pleasant and helpful plus the price was excellent.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Great service, three wheels each weighing nearly 50lb collected on Friday in West Wales and delivered Monday afternoon in London. Driver very pleasant and helpful plus the price was excellent.
Previously good experiences with these but this time terrible! Didn't take collection despite biggest note ever left on front door instructing of where I'd left parcel in a safe place then zero resolution two days later, no calls, no replies to emails, their phones down so you can't call them (apparently blaming Covid a year after the peak of the pandemic in Nov 2021, ye righto!), and no idea what to do. In the end had to go to Paypal for a refund! Extremely poor service!!
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
placed order on the 7th october. packaging delivered by 4 days of chasing. after 2 reschedules for collection. no one collected. despite spotting the actual APC courier within 10 minutes of my location. PaisleyFreight advised that according to the GPS coordinates. the driver was at MY LOCATION. After speaking to APC, they confirmed to me that the driver was not at my coordinates. (CAROL LIED ONCE AGAIN, in denial, believes in nothing but lies). After requesting for compensation for a refund for the delay in services. CAROL had said that this is not possible and demanded that i used the missed collection link to rebook which would incur in more charges £9.99 per reschedule for missed delivery when they missed their 2 collections. PaisleyFreight also suggested that no one was home when there was 2 people home including myself. Carol had forwarded this to the one above her, Colin who dealt with me and long story short just issued me a refund minus 1x missed collection fee. ultimately this whole experience took over 2 weeks and the only thing they have managed to delivery was the packaging, bicycle box, some tape and bubble wrap. i would never use this service again nor recommend anyone to use it. they are a third party who uses APC. and dont use APC either, despite covid and staffing issues. We pay for a service and it should be delivered without question. No customer empathy what so ever. this is a scam. use parcel force instead or someone else with more reputation.
collection prompt Delivery prompt Great service Recommend anyone to use this service
As a first time user I was delighted by the excellent service provided. The Paisley Freight website was easy to use and their deal for collection of 4 wheels with tyres was very good value. On Friday I booked collection of 4 wheels and tyres [purchased on Ebay] for the following Monday. The seller wrapped each wheel in cardboard and addressed each package to me as directed on the Paisley Freight website. They were collected by APC mid-morning on Monday with no fuss and delivered by mid-morning on the next day, Tuesday. The wheels arrived undamaged and with the cardboard wrapping still complete. Express delivery was neither offered nor expected and for me 3 - 5 days would be acceptable for economy delivery 24 hours was quite exceptional.
Waited a week for a collection and still nothing. Supposed to be collected on a given Friday and waited in every day for 7 days!!! Promised so many times it would be collected “today” and it’s still here. Go elsewhere, false promises all the way. A week off work unpaid for nothing!!!! Update: they finally turned up 13 days after it was booked for the Friday 1st October 😂 no apology nothing. They were very surprised when I said it’s been collected by someone else. 🙄
Another great experience with Paisley Freight today - 4 alloy wheels collected from Norfolk yesterday morning and delivered to Devon by 9.20am today, all for £39.99. Its rare but refreshing to use a company like this which doesn't over-promise but simply delivers an excellent service. Online live tracking helps you to know where your parcels are and as long as you pack your wheels the way they ask you to, you shouldn’t have any issues. I will continue to use Paisley Freight - they are a keeper!
4xAlloy wheels and tyres picked up nr Bournemouth at 2 14.00 on 6th October and delivered to Alloa Central Scotland at 12.00 n/x day for under £40, thats great service and driver carried into my garage, can't fault the service
First time I shipped wheels, Very easy to use website with clear instructions for packaging etc. £41 and change for 4 18" wheels with tyres. Was an ebay purchase, collected from Lincolnshire Friday shipped to Essex. 3 arrived Monday so I emailed my concern and got a very quick reply that all was ok and the 4th would arrive next day which it did by 10.30am. I'm happy and would use this company again A+
Ordered bike box and delivery, the box was not a bike box-wouldn't fit even a kids frame, and also box almost cube shaped-if it had taken frame the box was too wide and would not prevent movement. Contacted several times but no response, refund via paypal dispute. When i sourced my own box the delivery was successful however this was done via 3rd party - APC
I've been using Paisley Freight for years now; for car alloys and/or tyres. Never ever had any issues with them and their comms and delivery times have been faultless! Follow their guidelines, ensure you've packed the alloys as best as you can, ensuring that you've covered the faces/lips of alloys to stop them from getting damaged and you'll be fine
Paisley Freight delivered a faultless service. Pick-up and delivery were as promised, their fee was sensible, and tracking communication was comprehensive. I shall use Paisley Freight again, and have already recommended them to friends. Excellent.
Excellent service, extremely prompt. I would definitely use again. Thank you Paisley Freight
Great service thank you .
Excellent experience with bike delivery. Delighted. Affordable rate from south of England to north of Scotland, made it possible for me to get the exact bike I wanted while bike supply has been a real problem (pandemic). Tracking all the way through was accurate and true. Arranging the collection and delivery easy in a few steps on the website. Placed the order on a Wednesday, bike collected on Thursday, delivered on Friday. Not the usual experience in the Highlands.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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