Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
DO NOT USE - TERRIBLE MIS-SOLD INSURANCE THAT COULD NOT BE ACCESSED WHEN THEY DAMAGED DELIVERED GOODS ZERO CUSTOMER SERVICE DISHONEST +++ "CAROL" - NOT REAL NAME - IN "CUSTOMER SERVICES" TAKES GREAT PLEASURE IN PURPOSEFULLY IGNORING REASON/ EVIDENCE/ "SHE" LIES THIS IS THE WORST COURIER - AVOID LIKE THE PLAGUE THIS IS THE RETAILER BEHIND BIKEDELIVERY.CO.UK
DO NOT USE THIS FIRM EVER! Picked up a fuel tank from me for next day delivery and it sat in their depot for days. I told them it was too late to deliver by then as the customer had to get another one but they still delivered it after nrarlt two Weeke. They admitted liability by refunding the postage but I lost the cost of the item as it was wrong ly delivered. Their phones are always having problems! Use alternative couriers!!
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
A complete 3rd class customer service, they are only one guy dealing replying all the time ( Carol). A complete arrogant, nonprofessionsl, service he is providing
Time and time again Ive had guitars delivered by these guys and everything is perfect. Cant recommend them enough. Well done 👍
Never turned up to collect wheels, lied and they said nobody was in and there wasn’t an answer from the contact number. Now want me to pay again! Cowboy outfit. Don’t answer phone either, just a permanent message saying they are closed
My preferred courier. Completely reliable.
My son sold his exhaust pipe and we were dreading trying to send it to the other side of the country, what the expense would be. After googling we learned of Paisley Freight. I thought their prices and promise of next day delivery were too good to be true, but we took a chance. Well, the price was fantastic value and it did indeed get there the next day. I can't praise this service enough, very, very impressed with these guys.
Recently had a set of alloy wheel delivered to me, paisley freight’s website was so easy to use no measuring or weighing. Booked in under 3mins and collected on chosen date, arrived next day Fantastic, and a great example of how a professional courier works.
Did exactly as described. Collect promptly and delivered just as quickly. Very pleased and would definitely recommend 👍🏻
Really good value for money. Generous allowance compared to other couriers in the same price range. Will use again
No Problem service, Quick and Efficient, used them in the past and would do again
Excellent service. Good communication all the way to delivery. Very quick and efficient service at good price. Undamaged packed item received.
This Company who say the specialise in delivering alloy wheels managed to scrape the front of three wheels and cover them in blue paint and take off the original finish then totally refused any responsibility for the damage it’s now two weeks later and they still haven’t returned the wheels to me after several emails on several phone calls. If the can damage three out of four wheels that cost £800 and then do absolutely nothing care even less than this is a company nobody should deal with I only went to them due to their advertising of specialist alloy wheel courier the only thing the Specialising is taking your money and not giving a dam. I can drive around at 6070 miles an hour on four wheels without damaging them it’s not that difficult.
AVOID!! Absolutely horrendous! Was promised my wheels were going to get picked up for 3 days, rang numerous times was told a loads lies! Was offered a refund because they could not provide the service! Would not direct me to any kind of management. THEY ARE OFFERING A SERVICE THEY CAN NOT PROVIDE!!!’
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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