Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Can't believe how good these couriers are. Pick up and delivery on time, great communication, bike arrived safely. One of the few experiences where a service exceeds all expectations. recommend and will use again. many thanks. G
Bike box dropped off, picked up and delivered quickly and safely. All good so far. However the size of the box was a problem; it is just too small, 1.5mx0.9mx0.2m even for a women's XS commuter bike. Had to strip off and pack more parts of the bike than should be necessary. Make sure you get a bigger box if you're shipping a mountain bike.
This is the worst customer experience I have ever experienced. I scheduled to have my bike collected from Islington, London on December 10th. After the collection didn't happen I phoned them the next day and was promised it would be collected. 5 more days of phonecalls to the company yielded absolutely no answers and I was promised the issue would be chased up and I would be called back. I did not receive a single call back and no apology. I had to leave the bike with an elderly neighbour. A day's delay around Christmas might be understandable but a week of promises of 'priority' delivery were a complete shambles. Even worse, at no point on the phone was responsibility taken by the company. I have had to cancel and reschedule with a different company at added cost. ABSOLUTELY AWFUL. Has left such a bad taste.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Purchased a bike on eBay came and the box was destroyed I reported this to the driver who didn’t care the bike was damaged reported same day and insurance was paid the seller tried to claim and it’s been refused they received AMPLE photos but declined as there was no interior photos what a joke avoid if you don’t want to be ripped off and treated like a fool
Do not use this service unless you take full insurance of the value of the item you are have shipped . My wheels which I paid £400 ( actual value £800 ) , were lost from day1 . 45days later got a payment of £100 compensation and told they were no where to be found . So someone out there has some rare staggered AMG monoblock Alloys .
Well I sold my bike on ebay . Used a bicycle box to pack it . Wrote the measurements on the box with a sharpie . Was quoted 40 pounds plus 5 pounds insurance to cover the desired value . Driver collect and was happy with what I presented . The bike made it from larkhall to the paisley depot all ok then its made its way south to a depot . Where all of a sudden the package is too large and put on hold . Email requesting 30 pounds to be paid. Called them got a rude man and told to pay . He had no notes of measurements etc and not even what I had entered into site .Paisley freight i would say avoid please as there many people been stung
Absolute rubbish company,waited in all day for my parcel to be collected driver didn't turn up.Emailed them got an email the following day at 8.45 we will look into it.I called them at 9.00 was told they were waiting for a reply from the courier they use.Got to 12.00 still not heard from them so called again was told the driver ran out of time and it would be collected today????we will contact you and get a rough time of when.3.00 still waiting called them again to receive an answer of we are very busy it will be collected today some time.Good job I have 2 days of work.Terrible service would never use again.STAY AWAY FROM THIS COMPANY.
Superb service very professional. will use them again and recommend to friends. for price, service and efficiency.
You can only speak as you find and for me, very good service from booking through to pick up and onto delivery. All as planned.
Worst company I’ve ever used in my entire life. Sent the wrong sized box. Refused to cancel the next day pick up because my item didn’t fit in the box. Refused to send another box. Threaded to make me pay double for another box. Rung customer service and they laughed in my face multiple times. I’ve never felt so insulted and dehumanised in my life. Plus I never received my item. Ignorant staff and pathetic company.
Shocking company. Was promised next day delivery and watched the delivery guy on the tracking page on their website literally drive past me without stopping then return to the depot. I was promised delivery on Text between midday to 2.30pm and no mention of him not even bothering to arrive. I had to chase them and pick it up from the depot as they are useless and if i had not chased them it would probably still be there somewhere. FRIEND HAD EXACTLY THE SAME EXPERIENCE 2 DAYS LATER WITH HIS PACKAGE !!! At the depot they are randomly throwing packages into their crates with zero care for the contents. AVOID THIS COMPANY
I used bikedelivery.co.uk which apparently is just another name for paisleyfreight to ship my bike. They state that if the parcel is too large the driver would not pick it up. I measured the bicycle box (made for bicycles so you'd think the size would be adequate for BIKEdelivery...). Anyway, I measured the length to be 160cm, thei claimed it was 161cm (i.e. 1cm too long!) they charged me £20 for 1 cm... My guess is the box expanded due to moisture of mishandling, but whatever. Will never use again.
Bought some wheels and tyres in Scotland. They were collected on Monday Lunchtime and arrived about 5 on Wednesday evening. All in good order and delivered, literally, to the door by a very friendly and helpful gentleman. Great Service.
If l could give zero feedback what a shocking experience and SCAM of a company PLEASE STAY WELL CLEAR. Very quick to take your money and not provide the service. I booked online and paid put all information there measurements etc, only for the driver to lie and say the washing machine was still connected and bearing in mind this machine is a brand new washing machine and still in manufactures packaging all wrapped up, he went on to further lie that it was on a second floor, the place is down stairs on ground floor and has 2 steps to enter, they have responded to say item should be left outside for collection they don't give you collection time, who leaves stuff outside in the rain waiting all day? I've never in a lifetime experienced anything like this, thier customer service is so bad very quick to fob you off have called numerous times, l am having to report to my bank hopefully can get a refund and huge lesson learnt, how many people have they scammed like this it's shameful. Please do not use them if you have money to waste and not bothered about being treated fairly go ahead. I regret not using a more reputable courier and paying more. l will continue to spread awareness of this shameful company far and wide
Once again the guys and girls at Paisley Freight have provided a fantastic service. Quick,easy,convenient,brilliant communications and I can track my order. All this for a very reasonable price? This all why I recommend them and go back time and time again.
One star only because I cannot give them NONE! I bought 4 wheels and tyres from a fellow Yeti/Karoq forums member in North Yorkshire sending to Poole Dorset. Paisley Transport, £35. Bargain we thought. 1. It appears that they are only a handling company the actual transport is sub conn'd to APC. 2. They delivered 3 wheels. and lost the 4th. It took them 4 days to find it. Then the local branch had no record of it in spite of being found in the northern hub. 3. It turned up unannounced. 4 . WITHOUT the wheel centre badge which they had lost. Each wheel was immaculately packed in bubblewrap and cardboard boxes, done up with string and Gaffer tape. 5. every box was torn on delivery. The seller and I wrote over two dozen emails to each other and to Paisley /APC.CEO & directors. The seller made a claim for partial loss for the centre cap which was horendously expensive and had to be ordered from Alutec in Germany. Paisley/APC kept writing to both of us, claimed the label had fallen off, they wanted photo of wheel then packaging, then label, then centre cap all one at a time. Just delaying tactics. My last email to the CEO of APC plus one of their directors and Pasley H.O. has gone un answered for over a week. They are obviously playing 'Ostriche' in the hope we will go away. Use them at your peril! (Check the 29% one star reviews!) Paisley. You only have yourself to blame for this review. You have had ample time and opportunity to settle the matter satisfactorily. Had you done so, your review would be considerably better! WITH reference to your joke reply below. How many MORE weeks do you need to sort this out??? There was to be a flying pig emoji here but they are not allowed.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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