First Class Service,I have used Paisley Freight for some…
I have used Paisley Freight for some time now, i don,t know how many bikes i,ve sent and always had very good service, Thank You.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
I have used Paisley Freight for some time now, i don,t know how many bikes i,ve sent and always had very good service, Thank You.
As a first time user I was not sure how things would work out. However even when seller changed the booked pickup address first class help and advice was received…wheel picked up and delivered..great communication..will use again if required..Thanks
Excellent service. Arranged collection of wheels from Scotland, to be received in Shropshire. 24 Hour service turn around. Excellent service.
I use this service a lot, I ship guitars up and down the country, and these guys take them all! They have never let me down, unless it’s going to Leeds, for some reason the Leeds depot is useless but every other guitar has got there in 100% the condition it left in, unlike TNT/Parcelforce/UPS who have ALL broken high end gear on me, I recommend these guys a lot because they are great
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Great website, great service, great communiation. Had a bike shipped from Essex to west coast Scotland - 48hrs, £50, packaging sorted out, utterly faultless service.
You cant review perfection. Well done, can't wait to use your service again.
I would never use them again. Damaged my bike that cost a lot of money. Careless and bad customer service. They really are cheap rate couriers. I wish I would of paid more now to have my bike delivered safe and undamaged. Dont recommend them. Would never use them again. I suppose you get what you pay for. Dont use them they are cheap but dont live up to what they promote on their website. I will make an official complaint and I will also be contacting consumer watchdog. Very disappointed it's a sham
Having read some of the reviews on here I was nervous about using this service. I was reassured by a friend who had used them so went ahead. I can’t fault it; turned up when they said they would and delivered the bike the following day in excellent condition.
Really appalling service. My husband used Paisley Freight to have a bike delivered. The bike was 2 days late & turned up in a damaged state, even a foot print on the box! My husband couldn't go on his planned trip, as the bike was so delayed and when a complaint was opened up, he was told the case was closed and that was final! He even had insurance. We have never witnessed such disgraceful customer service and disregard for people's things. Never, ever would we use this company again.
Top marks would recommend to anyone great fast service
I attempted to send a bike worth £430 to a customer in London using this service. After weeks of receiving no information with regards to its whereabouts I was given a proof of delivery form that told me it had in fact been delivered the day after I sent it. However, this was not the case as the customer had not received anything. After I raised this issue with Bike Delivery they then told me that the Bike had not even been loaded onto the truck as there wasn't enough space and they were looking for it in the warehouse. In the end I only received £100 in compensation after refunding my customer £430 and spending a further £44 on the delivery costs. Do not use this company!
Excellent! No problems! Timed to perfection!
Sadly I can't leave 0 stars. Because that's what paisley deserve. I paid for a cycle delivery and paid extra for insurance. It was dropped off a tailgate and damaged. Paisley refused to pay out stating it can't have been packed properly. Wasted hours of my time asking stupid questions to try and make me give up on the claim. So I claimed my money back through PayPal. Avoid at all costs.
Bike frame damaged and bent ..insurance denied from paisley freight..I woukd avoid this company
I wanted a complete exhaust (about 8ft long) picking up from 200 miles away and delivering to me, what an excellent service, collected on time and delivered only a day later, happy with the service and the price didn't dent the bank either, I would recommend them to anyone.
My personal experience of using Paisley Freight is excellent and I can thouroughly recommend this company. Sending: car wheels, cases for musical instruments, roof rails - generally large, often heavy, difficult to package items - PaisleyFreight have provided excellent service at a competitive price. Consistently good to excellent service. My preferred courier - certainly for larger items.
Very competative price backed up witb an excellent service
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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