The best courier I have used on all…
The best courier I have used on all counts. Cheapest, most responsive, careful, prompt, efficient. Would recommend and will definitely use the in future.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
The best courier I have used on all counts. Cheapest, most responsive, careful, prompt, efficient. Would recommend and will definitely use the in future.
If I could give no stars I would, I gave them the job to deliver 4 alloy wheels and tyres to my customer in Liverpool, they where individually boxed (brand new heavy duty box's) and taped, I'm a courier myself so know what I'm doing. All four where picked up by APC Overnight NOT Paisley Freight. TWO were delivered to customer next day in original box's, third was delivered the day after that wrapped in polythene and the 4th has dissappeared !! They have ignored emails and not called me back on 4 occasions, this has been going on since mid March and still no reply from them !! They advertise as a specialist alloy wheel courier but farm the job out to a third party !! Avoid at all cost's !!
This is a company you should steer clear of. They used a third party to courier a bike. It was delivered two weeks late. The box was completely damaged. £100 of repair needed to bike. Company imposed unrealistic timescales on purchaser getting repair quote so would not accept any liability. Very poor.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Excellent as usual.
Booked for collection and delivery of 4 alloy wheels. Didn't collect the wheels when they said they would, instead leaving me to call them everyday to which they "guaranteed" it would be collected the next day. Recheduled delivery every day for one and a half weeks and finally received them 2 weeks late. Very poor and unhelpful customer service, don't give them your money.
Received my bike today ,very happy and happy with apc too,will use again like I have before Thanks
Collected from great Yarmouth one day Delivered in Edinburgh the next day how good is that!, first class service.
Very reasonable fixed price for bike delivery. only 3 days to delivery from Yorkshire to Aberdeen over a weekend. More than satisfied with the service provided and will definitely use again Would be nice if an expected delivery time was given though
Used this company again, very good service, would recommend to anyone. 5 🌟
Used twice for bikes with no issues. Price is good, website is easy to use and understand.
I used Paisley freight to deliver a bike for me. They cover it with £100 insurance free of charge, the bike arrive damage, there was a hole on the side of the box where the wheel hub (front wheel bubble wrapped and next to the frame) had burst through the box. I had all the pre packed pictures and the box was intact and hub covered in bubble wrap, the bike had been squashed and the hub has burst through the box and subsequently heavily scratched the frame. I submitted the claim within 3 days with all the criteria they requested with 2 quotes both were £300 to fix and I received today an email saying that my claim was unsuccessful due to "After careful examination of your evidence, we can see the bike has protruded from the inside of the box and pierced the external packaging, this can only be done if the bike is not packaged correctly internally to limit the movement. Therefore, we regret to advise we cannot proceed to a settlement stage with your booking." This is ridiculous as the only way the hub could burst thought the box is if something of equal force is applied to the outside of the box to make this happen. (Newton's third law of motion) I shall NEVER use this company again. DO NOT USE THIS COMPANY if you expect an item to arrive in the condition it was posted in. Very disappointing service. I have disputed this decision as they have not gave my case any thought what so ever as that reply is a insult to my intelligence.
A really good service transporting an oversize parcel. Collection from home and next day delivery for a reasonable price. Top marks.
Awesome service for alloy wheel and bike deliveries. I have used them several times with awesome service every time. Picked up 4 alloy wheels yesterday and delivered them the opposite end of the country today. Sometime poor reviews for freight companies are down to poor quality packing by the sender. I have had deliveries so badly packed that I am surprised they arrived in one piece.
Booked a bicycle for collection / delivery with Paisley Freight. I have used them quite a few times in the recent past and been very satisfied. A bit expensive if your item is worth more than £100 (which is most bikes) but the local agent seems careful and the bike is not with PF for long as most deliveries are next day. However, on this occasion the bike did not arrive next day. Tracked it down eventually (tracking system not great) - said it was due for delivery next day - so not too bad. I then got an email saying it was over size by 1 cm and there was a penalty of £15.00. Unlikely to be over size as it was specific bike box. I asked for evidence of dimensions. None has been sent. Box was delivered that day by APC - driver said there was no problem. I measured the box - it was not over size. I notified PF - no reply. I suspect this was a blatant attempt to obtain extra fee for transport, perhaps linked to costs involved in original delay. I am amazed that they are happy to upset a small, but regular customer for £15.00; even more amazed that they asked for extra £££ without justification or evidence. They don't have a complaints department, Unless they find a way to put this right I won't be using them again. My advice would be - there are plenty of carriers around, find a better one if you don't want to be overcharged on a whim
Great service exactly as described. Very friendly and efficient at a fair price
Used Paisley twice in 3 weeks a road bike and then a vintage tripod and scientific equipment. The service for both was exceptional.
Booked a bicycle collection on Wednesday night, APC (on behalf of Paisley) collected on Thursday, bike was delivered safely on Friday. £26.99 is probably the best price you’ll get to deliver a bicycle and the service exceeded expectations. Keep up the good work!
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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