Avoid this cowboy freight company
Avoid this cowboy freight company, they will drive you mad with lack of updates and non delivery of promised service and to top it off will charge you for their incompetence.

Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
Avoid this cowboy freight company, they will drive you mad with lack of updates and non delivery of promised service and to top it off will charge you for their incompetence.
Sadly I had a bad experience with this company. Apparently they won't use the doorbell (which I can understand), but I think that needs to be made really clear to the customer. If they had made that clear I would have made other arrangements. I live next to a building site, so knocking on the door won't work, that is why I have an extra-loud doorbell & amplifier.... They also have an all-day policy, which means that they give you no indication of probable time of collection.
2nd time used Paisley Freight and both times been excellent. Thank you guys appreciate how hard to tie logistics up. Picked up Tuesday afternoon up north and delivered Wednesday lunchtime. Can’t fault that.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Expected better if I’m honest. Booked collection for Wednesday 29th July. Package collected Thursday 30th. Website states next day delivery in 98% of cases.. Received Monday 3 rd August. An average delivery company.
Very good picked up on time - delivered next day under £30 fir the basic bike delivery package 👍
Bike delivery worked well. Picked up day after booking and delivered at 9.10am the following day. (APC used by Paisley Freight as subcontractor.)
Hassle free service.. would recommend paisley freight to anybody
Great value and excellent service
Purchased a exhaust from Bury Saint Edmunds to be delivered to Plymouth, placed order on Sunday received order on Wednesday morning, straightforward and at a fantastic price, will definitely use again
Absolute crooks, will sell you a Bike box too small , will sell you insurance that’s not worth anything, Will charge you extra for the bike not fitting In the box( one size fits all🤣 joke ) Will damage your bike and if your unlucky like me had all the necessary bits n pieces to run a ebike stolen,don’t ,if you ring customer service you’ll have Carol say case closed Due to the box they sold you being too small.
Paisley freight are not a good company going by my experience of dealing with them. Had an delivery issue with them but there customer service team were appalling and really dishonest as they never did as they said they would do . I would not use them again
Less complex as I didn’t have a scale to weigh the items that other couriers requested. Returned my email about my wrapping query promptly. Arranged a collection the next day & items were delivered quickly from North West England to Wales. I wouldn’t hesitate to use after my experience.
Very friendly chap collected, delivered within 2days, no issues had confirmation of delivery. Great service.
Used Paisley quite a few times now when sending car wheels and never had any problems whatsoever. First class service every time. The booking, the labels, the collection and next day delivery, all without fault. Will continue to use.
Per the title delays at every stage. Bike was collected a day late so the sender wasted a day waiting around. After waiting until the last day it was due to be delivered to chase I was advised that it was out for delivery. The driver never showed and after chasing again the next day I was informed that it would not be delivered that day as they had forgot to put it in the van and the driver had already left! When the driver eventually arrived he was shocked as the box had significantly shifted during the delivery and was not where he expected it to be. Thankfully there does not appear to be any damage however the Company just dismissed all the delays as due to Covid-19. EDIT: Despite the Company's reply below I have received no further contact from the Company following delivery.
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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