Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
Paisley Freight receives a mixed response from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its great service and timely deliveries, with some noting first-class performance and efficient communication throughout the process.
However, a substantial number of complaints highlight critical problems, particularly regarding the handling of bikes and other parcels, leading to damage and dissatisfaction. Customers express frustration over delays, extra charges, and poor accountability, with some stating that the company has become unreliable. The lack of direct communication with staff also emerges as a common grievance. Overall, while there are positive experiences, the negative feedback about service reliability and product handling significantly impacts the company's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 690 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 3.3 | 10 |
| Oct 24 | 3.1 | 8 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.8 | 5 |
| Feb 25 | 3.7 | 6 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 1.8 | 5 |
| May 25 | 3.0 | 2 |
| Jun 25 | 2.6 | 10 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday)”
“I recently sent two bikes with them via their courier partner”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 3.6 out of 5 (good) | 3.3 out of 5 (fair) | −15% | 690 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 4.4 out of 5 (good) | — | — | 1,000 |
Bottom line: Paisley Freight is #5 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.3).
500 reviews of Paisley Freight. Filter by what matters to you.
AVOID THESE LIARS. Absolutely awful service & customer service. Booked bike to be collected Tuesday. Waited in all day, never collected. Called up to be lied to several times that it was definitely being collected. After many calls, emails and complaints I was not offered an explanation, apology etc, just told “ I’m sorry you feel like that” AVOID THESE CLOWNS AT ALL COST
Used a good few times now and can't beat their service, great for larger items , very good tracking and decent prices, my go to service for larger bulky items
I purchased 4 tyres which needed collecting from Inverness 270 miles from where I live. This was my first ever experience where I had to arrange a courier collection myself. After surfing the web Paisley Freight quoted me the cheapest price £40. The whole process from start to finish was effortless and I was kept informed throughout. It literally took me 10mins to book online and my tyres were delivered within 48hrs. Amazing service, seriously if you want items collecting and delivering this is the company you go to. Thankyou Paisley Freight I will most definitely be using you again.
Quick answers to the questions people ask most.
If your item is damaged during transit, please report the issue through our website's contact form or email us directly. We will guide you through the process of filing a claim and provide further assistance.
Please carefully measure your package and compare its dimensions with the size guide available on our website before booking. For more detailed instructions and tips, visit our FAQ section.
Yes, you can track your shipment using the tracking number provided after booking. For real-time updates, please visit the tracking section on our website.
Our collection and delivery times vary; please refer to our website for specific hours of operation and available time slots in your area.
To receive a shipping quote, please visit our website, enter your item's dimensions and destination, and our online calculator will provide you with an estimate. For special requirements, contact our customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
I booked and paid for their bike collection service "Push Bike — Includes Packaging With Box, Bubble Wrap and Tape" which sounded like the ideal solution at a time where traveling to pick up a purchase is not considered 'essential travel' (2021 Covid) I booked the service on a Thursday and heard nothing back. The following Tuesday I was informed via a generic of a collection issue. The issue being their driver didn't bother to turn up to collect the bike and they wanted to charge me extra! They had my mobile and were instructed they needed to ring the gate. They eventually collected the bike the next day (now on Wednesday) but by that Friday it still hadn't been delivered and I’d had no communication so I chased them, they couldn't track the item… Paisley assured me the bike would be delivered Monday, 11 days after booking the service but Monday come and went, still no delivery. I had to chase them again on the Tuesday, apparently the box was still in the distribution warehouse. Miraculously it arrived later that day. Their communication was poor throughout, every day I had to chase and start all over again each time. Frustrating.
Bad all round. Recommended by the bmx forums some time ago. These recommendations are recinded by the same guys. Said they'd tried to pick up a bike I'd ordered collecting....but went to the wrong address. Eventually received the bike 8 days later. Also a second bike collection ordered on same day.....box not deliverd, then it was, at second attempt. Still awaiting collection and delivery....again over 8 days later. Poor communication. Poor courier service ( APD ). Basically, I wouldn't use again. Quicker to hire a ' man with a van '. Not impressed. If you make a mistake, just admit it. If you're struggling and will be late delivering....admit it.
Damaged my parcel and refused to honour the "delivery insurance" that I paid for!!!!!! AVOID AT ALL COSTS
I eventually received a courier delivery of 4 auto wheels that I had arranged for Paisley to collect and deliver to me. Their system said it had been delivererd and signed for but they had not been delivered. Some 2.5 hrs later they werre delivered and I complained that their systems werer inaccurate and fraudulant showed dleivery withouit my signature. Having complained to Carol at Paisley, they said it was an error on their system and would not consider my complaint as the items had been delivered. Pretty poor show and a complete lackj of any customer care. The driver that evetually delivered said the previous driver had signed them as delivererd before passing them over to another driver !!! I'll let you make your mind up if these are the actions of a reputable courier company !!
Excellent fast service, i used the to sell a bike & purchase another! Hassle free fantastic service, Would highly recommend Paisley freight!
Smooth operation from pickup to delivery. Next day delivery achieved without having to pay extra. Definitely on my Xmas card list.
DO NOT USE THIS COMPANY We had an Oak blanket box delivered and they must have either thrown it or dropped it from height. Two legs had split, one almost to the bottom and the lid was dented. I called them but they said I wasn't entitled to compensation. Have a good look under their 'Restricted Items list' under 'Liability' at the bottom of their website and you'll see that most things aren't covered unless you take out increased liability yourself. Not good, steer clear. No Stars at all for me. Appalling how can they call themselves a Courier Company.
If i could do zero stars i would!! Was told my item would be collected on Friday, noone turned up. Emailed first thing Monday morning and was told it would be Monday, again noone turned up. I have now lost two days of wages waiting around for a useless company. At the very least they should tell customers they cant make it. They just hide behind the coronavirus excuse, which to an extent i appreciate there may be delays but to not communicate this to the customers is inexcusable. I have now canceled my delivery and will go with a much more efficient company despite the extra cost.
Used them many times in the past, and they were great. Latest experience was far from good. Organised a pick up, on the date they said,they didn't turn up, no communication to either party. Very poor. If you miss a pick up they charge you,so I suggested a partial refund as they failed to pick up. Not interested. They say they "provided the service" . I'll be using someone else next time.
A really clever idea to offer courier services bespoke to certain items such as wheels and tyres. I was too far from an Ebay seller and Paisley made it all so easy. They clearly show the variations. eg 2 x 18 inch wheels with tyres, offer you a good insurance cover, eg £100, and make it so easy to sort. Normal coriers have you guessing based on size weight and limitations in what can be sent etc. This was crystal clear with Paisley and I thought that £27.99 to have two wheels and tyres collected and delivered to me, an excellent buy. Even cheaper than my petrol would have been and a saved me a 4hr round trip.
Excellent service! Sent a bike through this company and cannot fault them. We paid extra for the bike box, through them, which was delivered a couple of days before collection. Inside the sturdy box was a good amount of bubble wrap and a roll of tape. They collected the box when they were supposed to and delivered it over 300 miles away, 18 hours later! I will definitely use this company in the future.
Easy to book online, great on the phone when I had a question and bike delivered in top condition from Aberdeenshire to Gloucestershire within 24hrs during Covid times. A special thanks to Carol in the call centre!
nobody better to transport bikes than these guys, end of !
Very happy with the service provided when delivering a bike,including the provision of a bike box and all packaging. Bike was picked up and delivered when promised, with no issues.
E bike shipment. Happy with service (which was contracted out to APC). Didn’t give 5 stars as they couldn’t give any collection window so had to wait in from 8-6 which was frustrating, it wasn’t possible to pop out and leave a bike box outside in the rain. Most couriers have some idea when they’ll be in a certain area so should be an easy upgrade. Other than that, happy.
I arranged for a set of alloy wheels that I bought on ebay to be collected from London and brought to Glasgow. I paid and asked the seller to wait for the wheels to be collected. Paisley Freight did not turn up (APC the company use did not turn up) the seller contacted me to advise. I phoned Paisley Freight the next day to be told i was being charged for a failed pick up. I explained that i did not know the seller and was depending on them picking the wheels up. The guy on the phone then agreed to reschedule without charge. I arranged for a redelivery and the seller in London also agreed to stay in all day again. This company dont give a window for collection. Its between 8am to 6pm. The next collection day came and went with no collection. By this time the seller in London was extremely cheesed off with me. I ended up using DHL who gave a 1 hour time slot the next day. I have just won my paypal dispute and thought i would give an honest assessment on here. I will not be using Paisley Freight again. Be aware of sponsored ads when searching on google. They tend to be cowboys.
Picked up from seller at 3pm delivered 9.30 next morning spot on
Paisley Freight is a specialized courier service catering to the specific needs of individuals and businesses looking to transport alloy wheels, bicycles, car parts, and larger items like pallets across the UK. With a strong focus on providing reliable and tailored shipping solutions, the company has positioned itself as a go-to provider for automotive and cycling enthusiasts, as well as small to medium-sized enterprises requiring efficient logistics for their goods. Paisley Freight's services are designed to accommodate a wide range of items, offering different packaging and delivery options, including a new unboxed service that simplifies the shipping process for customers. The company's website, paisleyfreight.com, serves as a comprehensive platform where customers can easily access information on shipping requirements, FAQs, and instantly get quotes for shipping various items, from wheels and tyres to entire pallets of goods. With an emphasis on flexibility and customer satisfaction, Paisley Freight has developed a suite of services that address the common challenges faced when shipping specialized items. Their most popular services include the shipment of up to four 17" alloy wheels and tyres, demonstrating their capability and focus on delivering specialized courier solutions across the UK.
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