Very easy to register breakdown and…
Very easy to register breakdown and patrol officer was fantastic and helped me to really well.

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Very easy to register breakdown and patrol officer was fantastic and helped me to really well.
Danny - 4023- was absolutely amazing! He called me when he was on his way and was extremely professional and friendly. Got my car started and me and my children on our way again!! Thank you very much Danny!! :D
Andrew arrives promptly at my home and communicated with me as to his arrival time. On arrival Andrew was capable and efficient in trying to start my car. When it would not start, Andrew recommended towing to the nearest garage, which he did for me, without the need for me to attend. Excellent, helpful service!
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Charlie - ID:4106 was great, honestly couldn't fault him, he got all the tools without going back and forth, had great communication and knowledge, he explained all about using the spare and precautions etc, all in all very professional.
It was easy to report my breakdown and had excellent communication and prompt attendance. Glen ID 1481 was thorough, knowledgeable and did everything he could to help me out.
Didn’t have too long to wait for Bob to arrive. He was excellent. Put our minds at ease, repaired our car, and then followed us home to make sure that we didn’t breakdown again.
He talked me through the problem. What my options were and cost implications. He was very efficient at the repair and to be honest if I have to use RAC again I hope it's the same man
Garry was prompt and kept me informed of his position prior to arrival. He was good humoured and very knowledgeable. He went the extra mile even to the extent of following me for a free mikes to make sure the temporary fix would get me to my destination. We could not have asked for better service.
Not happy as was not given any option to speak to a person when I rang. They force everyone to use online or automated services to get in touch which adds stress to the situation. I wanted to speak to a person to discuss the breakdown and explain my location and this option was not offered to me. I did not want to use the online link so I had to say the details to an automated system and this really annoyed me. STOP taking options of speaking to someone away from them. Had that been my 74 year old mother (who is also a customer of yours), she would not have been able to cope with the options you gave. Fair enough, offer online .... but also offer speaking to someone and not a machine.
Arrived quickly. Fixed problem efficiently. Went above and beyond to ensure that I knew how to get to the nearest tyre centre. Craig was friendly, patient and professional which was very welcome in a stressful situation as a lone female driver.
The mechanic was brilliant hope he gets the recognition he deserves 👍
RAC patrol arrived as advised. Alex immediately advised me where to stand for my own safety. Alex diagnosed the problem within minutes. He had a replacement in his vehicle, informed of the cost which I agreed to. He the carried out the repair and was satisfied that my vehicle was road worthy. He then followed me for several miles before I went on my way. I have to Alex's conduct was exemplary. He was polite, attentive and professional. Well done Alex credit to the RAC.
ID: 3725, Simon called before turning up, quickly discussed the issue. When he arrived, super friendly and helpful. Diagnosed the issue quickly and have got it in hand. Got RAC cover through my insurance and very pleased I did. 10/10
The initial breakdown was outside my house due to a flat battery, Tom turned up and immediately got me started and after a few checks confirmed my thoughts that the alternator was failing, he went through various ways of getting me started if it happened again until I had my alternator replaced the following wk Tom was very friendly and helpful all the way through
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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