We broke down on the motorway and…
We broke down on the motorway and recovery was with us within 10 minutes and we were on our way within another 5 mins after a luckily quick fix. So glad we had recovery 👍🏻

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
We broke down on the motorway and recovery was with us within 10 minutes and we were on our way within another 5 mins after a luckily quick fix. So glad we had recovery 👍🏻
very polite and helpful and even got there early.
Boss fella. Sorted he out in no time. Thanks lad
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Avoid at all costs, took hours to attend then didn't fix problem. Told faulty battery I asked if we could collect new battery this was declined and no batteries on the van. Refused to take me to a store to buy one. Car left for weekend saying mechanics could attend on Monday 9am to 5pm and charge £275. Declined that offer as a lot cheaper elsewhere for same product. Pestered by texts saying incorrect details and last chance to book. My cover included hire car, made it so difficult, pick up nowhere near my house, no delivery it was not worth the hassle or the cost. Very disappointed I asked for someone to attend with a battery and fit it which is what used to happen. No common sense just want your money. Why would they fix it when then can charge you a fortune to get there mechanics to fix it. A very poor experience from start to finish.
You made a big difference, you got me mobile again and you were really happy doing your job. Thankyou Martyn
Gerald was brilliant. Helpful, supportive and calm. Couldn’t have asked for more. Credit to RAC.
Fantastic service from Mark (3740) who came to my rescue today. Front right break pad was worn down so much it started to wear break disc. Mark replaced both front break pads. He put me at ease. He was so kind. Thank you Mark you were very much appreciated
The patrol guy, Phillip (I.D. no. 5710) was very knowledgeable and got me going again with a new battery. He told me I would need a new alternator which he booked an appointment for a mobile mechanic to visit me at home. He checked the prices of all the makes of alternator and picked the cheapest one for me.
Trevor (3780) arrived earlier than expected, we had telephoned that we would be 5 minutes later than him as had gone for a coffee. Trevor (3780) recognised the problem immediately (flat battery) recommended a new one which he fitted at the scene. Back on the road within 30 minutes.
The guy who came out was amazing
If I could give zero stars I could. My 70-year old parent’s car decided to conk out in a small but relatively accessible town today and they have been waiting over 8 hours (and counting) for someone to arrive to help them out. They cant leave their car as it won’t lock due to whatever fault that has caused them to require breakdown cover. They’ve called multiple times and each time the recovery slot seems to be pushed back with no sympathy or idea of when they can get home. It is ridiculous that paying customers are being left in the cold and dark like this with no support. Will not be renewing with RAC.
Fast service and very helpful
Very prompt response to my message about my breakdown. I was get informed when the engineer was due to arrive, I only had to wait 25mins. He quickly established the problem and resolved it very quickly .
Prompt response
Absolutely fab from start.to finish.
Great recovery guy friendly professional very quick explained everything as he did it and made you feel completely at ease 10/10
my initial overall score was much lower; I rang the RACat 8pm on Friday 12th of September, broken down, my Toyota Aygo parked at the side of the road in Eastbourne East Sussex. I waited 17 hours for roadside help: a terrible time to have to wait. However, RAC organised a prepaid taxi after midnight of the 12th to get me home to Newhaven, and in the morning of the 13th to return and meet roadside assistance. Roadside assistance Shane was full of apology. He took no time to identify a flat battery and replaced it. He also checked tyre pressure which had come up on the dashboard as a hazard warning. Very good indeed. Shane was extremely polite, pleasant and friendly. Excellent. Thoroughly recommend.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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