Patrol took over 3hrs to arrive.
Patrol took over 3hrs to arrive.

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Patrol took over 3hrs to arrive.
Problem with my wheelchair adapted van. The front restraints were not working because switch was iffy. Asit was late in afternoon suppler suggested calling RAC for assistance. I called logged fault and in a short time was allocated a petrol Matthew ID: 1277. Arrive within 4 minutes found fault and replaced switch with a spare supplied with the van, so must be a more common problem for them to supply a spare. Inside trim panel removed switch replaced all put back. Total time around 26 minutes. Also looked at tires which were showing wear from the weight suggested new ones. Went to Quick Fit next day 4 tyres replaced. So by the work carried out by Matthew I was able to get my wheelchair in the van safely and his advice on tyres probably save a problem further down the road. Many thanks Matthew and RAC for service provided.
The only experience I had directly with the RAC was through its mechanic, Malik. Certainly the communications had been good in making the call out, but with Malik it was a face-to-face experience. He explained the issues and checked all that could have gone wrong, patiently and reassuringly.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Long story short ( or not ) . Logged a breakdown at around 9 AM at a regional airport car park barrier. Initial assessment was for a patrol to be with me within 2 hours. This never happened and it was necessary to get a kindly passing motorist to move me away from the closed off car park barrier to a delivery vehicle lay-by adjacent to a nearby hotel, which had parking fine notices posted ( I await the outcome of that scenario). In the meantime, patrol arrival time slipped further on several occasions allegedly because I was not a high priority ( not a lone female and not parked on a high speed route, although I was a lone pensioner sitting in a tin box on what was the hottest day of the year so far), until after eventually receiving a telephone call from the assigned patrol man by telephone, who decided upon hearing my vehicle symptoms that he wouldn’t be able to assist anyway and would contact his control to have vehicle recovered to my home address ( as it was now after 5PM on a Friday evening and any garages who might be able to assist would be closed for the weekend). Eventually, after a further delay and after having to telephone the RAC control room myself to enquire what was happening, I was contacted by a 3rd party vehicle recovery company tasked by RAC who advised me that they could not collect for a further 2 hours. They actually arrived within 15 minutes! Vehicle loaded onto flatbed recovery lorry, and journey home commenced, only to find myself stranded once again some 50 miles later, as the transport vehicle lost 2 of its nearside rear wheels and Was itself in need of recovery. After further delays while alternative transport was arranged for the car and myself, I eventually arrived home some 13 hours after the initial breakdown. I have stalwartly been a member of the RAC for many years as the last time my wife and myself used the service some 40 years ago we were left impressed with how things progressed. We have had no need of RAC recovery services since then. However, my recent experience has left me questioning what we do moving forwards when it comes to breakdown service suppliers.
Do not use! My daughter rang when she was stuck in a live lane On a major motorway roundabout and they cut her off and told her to fill out a form online. They then said it would be 45 minutes for someone to come out, luckily a recovery truck went past and kindly towed her to a safer location as other road users were not paying attention to her hazards. Once in a safer location she updated the rac to where she was and they then changed the arrival time to 2 hours. This wasn't acceptable as she was alone in a city that she didn't know, with a 9 month old baby who she was already late to pick up, once explaining this they sent out a 3rd party to what she thought was tow the vehicle home as she clearly stated to them that it was not drive able and needed towing as the clutch had gone. They sent out a small transit van who turned on the car, put the clutch down and said yes that not drive able, I will tell the rac and they will send someone to tow you home???? The estimated arrival was then 9.20-11.20pm !!!!! She had been waiting since 6pm and the rac was not bothered, 1% battery life, a baby waiting to be collected and alone in a dark car park?? She then managed to get a family member to assist her and take her somewhere safe. 10pm had passed and no update so she rang and was then told between 1.20am-4.20am 😂😂😂. After a phone call with the manager, they then arranged for someone to come within 20 minutes and tow her home. Why could this not have been done in the first place? Under no circumstances was it acceptable to tell her to wait 10 hours for recovery! Disgusting
I am diabetic.i am on blood thinners. I an 69 with mobility issues. Having called Rac at approx 7 pm I was given a response time of 8-10 pm..this was acceptable to me.aftwr many phone calls I was moved to 1 am to 4 am..I had cut my hand trying to change the wheel to the spare.i had no food or drink or medication..this was made aware several times to the "team"of the dire situation. At 12 .30 am I was weak and dizzy .got through for the umpteenth time and was put through to the special intervention team.a taxi was arranged which got me home at 01.10 am ..SEVEN HOURS LATER.at 2.20 I received a call from the breakdown man who said where are you.....rac hadn't cancelled the job...I rang in the morning at 9 am and my details were known to the operators. 10 minutes later I was told I had 22 minutes to reach my car.i got a lift and the car was serviceable in minutes..I WAS ABSOLUTELY DISGUSTED WITH THE "SERVICE"" I RECEIVED. I WOULD BE SURPRISED IF YOU EVEN FOLLOW THIS UP...
Thank you Clint for your highly efficient, knowledge, professional help. Thank you! 5343
Fabrizio patrol number 4353 was great, he helped us and kept us informed about everything he was doing. Took us to the nearest Kwik fit to have our car repaired straight away. He is a credit to your organisation and you should be proud to have him working for the RAC.
I am extremely disappointed with the RAC service. When my car wouldn’t start, I had to wait eight hours for a patrol to come out. Although they managed to get it started, I was advised to take it straight to a garage. Like many people, I couldn’t get a garage appointment the same day, so I followed the advice as best I could and waited for the earliest slot. Now the car won’t start again, and despite the fact the fault hasn’t been fixed, RAC are telling me I have to pay an additional charge for recovery to the garage simply because I couldn’t take it in immediately. It is unreasonable to expect members to secure same-day garage appointments, and it feels like you’re penalised for something outside your control while paying for a service that is meant to help you when your car breaks down. RAC’s service simply doesn’t meet the needs of people who rely on their cars daily. I expected support to get my car to a garage to be fixed properly, not to face extra charges after already waiting eight hours for assistance that didn’t resolve the underlying problem. I expected better from RAC and will be cancelling my membership.
Broke down in the Lake District - had to climb a mountain to get signal and then couldn’t get a real person on the phone. Had to download an app, pay the £40 call-out surcharge before reporting the problem and then told on the app that it would be up to 8 hours before someone would come. This kept getting pushed back throughout the day until it was saying 12 hours which would have been almost midnight, at which point I had to sort the problem out myself - luckily found a local farmer who helped. Disgusting to not prioritise someone stuck in the middle of nowhere. Then driving back my tyre exploded. Went through the same process and paid £40 to be told that they couldn’t help and I had to call a 24/7 tyre service who did the job instead. I made a complaint and they agreed to give me 2 x £40 refunds for the services they didn’t provide - but it’s been two months of pestering them now and they’ve only refunded 1 x £40. I know it’s not a lot of money but it’s the principle of it - they constantly say the money is on it’s way but it’s not - disorganised and completely inept. I wouldn’t recommend anyone use them. What’s more - when you’re in an emergency you really want to talk to a person on the phone - to fob you off with an app is disgusting, especially making you pay upfront before they even know what the problem is and whether they can even help. It’s just opportunistic and greedy.
Very helpful, quick response.
I have to say how pleased I was with Nathaniel who changed my punctured (pretty much destroyed) off-side rear tyre with the space saver tyre. He was informative throughout the process, checked the other tyres and recommended that when I got a replacement tyre that I also change the near-side rear tyre. I was very pleased with the service from the RAC from my first contact to being able to safely drive home,
Professional indepth checks to establish engine faults and helpful honest advice
Super quick response time & a very pleasant & helpful mechanic that was extremely competent.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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