Good experience
Good service

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Good service
My RAC Patrol man Andrew, ID: 4319, rang early in the time slot that I had been given, to advise of his arrival in 30 to 40 minutes' time. We discussed the vehicle fault at that point, so he was well briefed before he arrived. The repair went well and Andrew explained each of the tasks he was performing and my options for repair. I was thoroughly pleased with the RAC breakdown service.
Prompt, professional service! Patrol that arrive explained everything clearly.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Patrolman Tim 5221 very helpful and kind. My first experience of RAC and I was not disappointed. He arrived earlier than expected and dealt with my car problem very quickly. I am very grateful to him
Waited 8 hours for someone to help me get the keys out my car from being locked out after been originally given a 2 hour window, eventually had to pay someone myself privately to come and assist as I contacted the RAC at 4pm and the estimated arrival time ended up being 1:30am. Would not recommend absolutely useless.
Engineer Luke ,2707, was not able to himself deal with what was a specialist repair but he quickly referred the breakdown to someone who could. He pushed my car to a shaded area and then drove me to a store to obtain bottled water to make my wait more comfortable. There person who attended to deal with my specialist repair was knowledgeable, efficient and quickly able to deal with the problem.
Daniel (patrol no 2767) arrived on time. He quickly diagnosed the problem and carried out an effective temporary fix and advised how to rectify the problem in the future. He was polite and courteous throughout
Thankyou really pleased with the service Rescue came very quickly, started my car for me and advised me accordingly, Much appreciated
The first time I have had reason to seek road side assistance and it blew me away. The response was very quick from sending the text to It was the technician John’s (1603) arrival. His people skills were fantastic, setting me at ease, looking after my safety, listening to my explanation of events before breakdown and resolving the problem quickly and efficiently, sending me back on my journey with a reassuring smile.
excellent and informative man sorted my car within minutes thank yiu
Faisal was super quick on to the scene and we had the bike running again in under 10 minutes. I hope I never break down again but if I do I hope he’s the one to sort it!
george id 3407 was brill very helpful once he fixed my car he followed me for 5 miles just to make sure everything was ok big shout out to george
Paul (5004) arrived swiftly after I reported my breakdown, and the problem Was swiftly sorted and on my way to garage to get a perm repair
I have been assisted by the patrol named Charlie id:2420, he was lovely guy and very professional. He arrived in time and fixed the problem very promptly. He also offered me a bottle of water at the end, thank u charlie for all your help.
Because of where we broke down - at the top of a slip road off the M5, we were priorised by the RAC. Tim arrived within about 40 minutes, and kept us informed of his ETA. He was able to diagnose an engine error code problem and run diagnostics to clear it. He then followed us to our destination (a mile or so away as luck would have it). He re-ran the diagnostics‘just in case’ to give us some peace of mind. We were eventually able to get home under our own steam. Tim was very helpful and reassuring. Thanks very much.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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