Darren was excellent
Darren (patrol 4438) was excellent. Professional, friendly , helpful, calm and timely

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Darren (patrol 4438) was excellent. Professional, friendly , helpful, calm and timely
I have held a business breakdown cover for two years, yet today—when I urgently required assistance—no help was available. I initiated a request at 5:00 PM, and the estimated arrival being between 11:00 PM and 2:00 AM, no support has materialised. This experience, particularly as it is the first time I have needed to use the service, has been extremely disappointing. Consequently, I have decided that this will be my final month with the provider. Regrettably, this is the standard I have encountered with the RAC. I will be joining AA next month! The worst decision joining RAC. It is 5am and no one came. 2 years paid but received no service, I will definitely cancel my policy and be a ware of RAC❌❌❌❌
James ID: 2849. was excellent very knowledgeable And professional. Call centre very good . Texts arriving arriving to keep us up to date . Excellent communication.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Fast quick and efficient service. Very knowledgeable. Did the repair and advised a permanent fix. Advised where to go
Richard 1829 rescued me on the M5. Friendly and helpful. He explained it's current condition to me and gave me some idea on what was required financially to repair it. My car was toast but we took it off the motorway to discuss my next steps and he offered to ring around garages for me and see who would take it in. I eventually decided to head home with it and give it some thought. It was nice to have someone who cared to help me out and it was very much appreciated.
They kept me up to date with when patrol would arrive. I had a call from Simeon (5092) to let me know he was close. He listened to me and made my traumatic situation feel less traumatic - the whole day had been a disaster with the car breaking down almost sending me over the edge). I really appreciated his help but also his friendly manner. The whole experience was so much better than I expected.
Got to me in 15 minutes,20 minutes later all done and back on the road.
Paul was fantastic he let me know his time of arrival , he was very polite and helpful and made sure I got to the garage ok , he even dealt with them about my tyre. Cannot thank you enough for a speedy service especially why I was so far away from home.
Quick response. Identified fault within 10 minutes. Done a temporary repair to allow me to drive to my local garage to effect a permanent repair
Shoab 4622 was excellent, friendly, efficient and punctual. The automated telephone service for Motability is poor. Also a call to check on the driver - me, took almost 1hr. I was at home so it didn’t affect me but it could if a limited mobility person was sat in the car.
Tried the night before and this was poor experience. No one came to help within 3.5 hours, I was told they should have been there by the 3 hour mark. it got too late so much that i left the car at my friends house overnight and got a taxi home. The next day i called again, this time i got response within 10 mins and Neil 1123 arrived by 40 mins which was great. he was able to diagnose i had a faulty battery and replace it for me on the spot. great service from him, really made up for the night before
Dangerous patrolman put my family’s life in danger by only securing two wheel nuts on a motorway wheel change a director of customer care Siobhan Duffy and case manager Lisa went to all measure despite irrefutable evidence to cover up incident not carrying out health and safety protocols leaving a dangerous patrolman currently endangering RAC customers lives as we speak! Very concerned RAC customer
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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