RAC: The best of bests!!!
Thank you George ID 4005,you are one of the best employee of RAC!!!

RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Thank you George ID 4005,you are one of the best employee of RAC!!!
Kyle (1755) made the experience great. It is never fun to lose braking ability, but his kindness, professionalism and sheer good sense was reassuring in our problematic circumstances.
James was really helpful. He went out of his way to make sure we got home and clearly explained the issue with my vehicle.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
EXCELLANT PATROL ENGINEER WHO EXPLAINED MATTERS VERY CLEARLY . I LEARNT A LOT OF TECHNICAL CAR DETAILS FROM HIM . HE HAD A VERY LIKEABLE AND SOCIABLE MANNER . YOU HAVE A GREAT EMPLOYEE
With in 5 minutes of report had a potrol on my phone saying he would be 15 minutes... came sorted the issue nthe issue no hassle very fast was very friend talkative and professional..
Only waited about 2 hours and was really grateful for the engineers help. He sorted the problem within a couple of minutes
After submitting my details online re my breakdown, RAC came iut to me within 49 minutes. Jagdish, iD patrol 5484 rang me beforehand to let me known he was 15/20 minutes away which was helpful to know so communication was great. Once he was with me he explained what he was doing and confirmed that it was the battery that needed replacing. He jump started my car and advised to keep the engine running and reassured me i would get home fine. Overall a good experience and made me glad I had continued my membership with the RAC as Jagdish was very efficient, professional and friendly.
Adam ID: 1591 was great, made me feel confident with the service and was accommodating.
Very helpful mechanic who advised when he would arrive and then accompanied me to a petrol station to ensure the car started again after filling up for the journey I needed to do.
Reported a fault, unable to start my car, broken down in a car park at 14:28 today. Was given a rescue time of between 16:30 and 18:30. This was then put back to 19:30 and then between 21:30 and 23:30. The security guard managed to jumpstart my car to get home as he needed to close the car park. Now it won’t start again and I’m expecting to be strung along for hours on end if I contact the RAC to call out at home. I’ve been a premium member with the RAC for over 15 years and shall be seeking breakdown cover elsewhere. Abysmal customer service.
Car broke down in Manchester. RAC were soon on the scene and as they couldn't fix it took me and the car to a motorway service station. They then organised a hire car so I could get home to Herts and arranged for my car to be taken to my local garage. Brilliant service - seamless, friendly, and very efficient indeed. I was previously with a much cheaper, not well known, breakdown service when I had a puncture on the motorway which couldn't be fixed with sealant. They took ages to arrive and then charged a fortune per mile over 20 miles to get my car to my local garage. As with all insurance, you only know the value when you make a claim. I have no hesitation in recommending RAC. I will never use anyone else.
Took 3 calls and 3 days to get car fixed :( First call waited 6 hours, had to cancel to go to work. Second call, waited 6 hours, had to cancel to go to work. Third call, came out within an hour, fixed problem. Not the greatest service but fixed the problem.
Not all was great. The long wait was not. But Peter 4808 was efficient friendly and approachable.
Fantastic service . Quick to arrive . Very helpful.
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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