RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
RAC Mobile Mechanics receives high praise for its friendly and helpful service, with many reviewers highlighting the excellent attitude of the staff. Customers appreciate the promptness of the mechanics, who often arrive on time and provide clear explanations of the issues at hand.
Reviewers frequently mention feeling supported and kept informed throughout the process, which adds to their overall satisfaction. However, some customers express frustration with the wait times, particularly during busy periods, and a few have noted difficulties in contacting a human representative when logging breakdowns. Despite these concerns, the majority of feedback reflects a positive experience with the service provided. Overall, RAC Mobile Mechanics is viewed favorably, with a strong emphasis on quality service and customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,225 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 4.5 | 1105 |
| Aug 25 | 4.8 | 60 |
| Sep 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Prompt,helpful service”
“It is ridiculous that paying customers are being left in the cold and dark like this with no support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 1,225 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: RAC Mobile Mechanics is #1 of 5 on overall rating in this group.
500 reviews of RAC Mobile Mechanics. Filter by what matters to you.
Chris ID 2698 the patrol man that came to my rescue. Was informed of arrival. My battery was totally flat, he quickly got the doors unlocked and engine running. Very professional and knowledgeable and gave advice on what to do next. On the whole a very pleasant experience.
The company wasn't great, they were fantastic. I got a call to say they were on their way and were literally only 5 mins. The mechanic found the fault immediately and got me up and off off to work in about 15 mins. Many thanks.
The Patrol 4318 (Patrick) was honestly amazing, explained clearly what he identified what the issue were. He assisted accordingly, kept me updated on estimated arrival and was extremely polite. Highly recommended.
Quick answers to the questions people ask most.
Response times can vary based on location and availability. We strive to reach our customers as quickly as possible, but for the most accurate estimate, please visit our website or contact us directly.
RAC Mobile Mechanics provide a wide range of services including emergency breakdown assistance, battery replacements, and minor repairs at your location. For a full list of services, please check our website or get in touch.
Our pricing may vary based on the time of day and the specific service required. For detailed pricing information, please visit our website or contact our customer service team.
Ensuring your membership details are up to date and providing accurate location information can help speed up our response time. For more tips and information, please visit our website.
We aim to provide excellent service to all our customers. If you're not satisfied, please contact us directly through our website or customer service line to resolve the issue.
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Worst experience I could ever imagine. Took them 22 hours to recover us when we were just 1.5hours away from home. The only reason we got home 'as quick as we did' is because I refused to put the phone down until they had booked us a taxi to get back home after 18hours. I wrote a complaint while we were broken down and got offered a reduced rate to renew - can't believe they thought I would ever renew. Then I wrote a much longer complaint after the whole saga with 21 questions I wanted answering and they dismissed my complaint without telling me saying it related to the same breakdown so they don't do anything about it. I went to an ombudsman who said they could not help so essentially the RAC got away with diabolical service and communication and it seems there is no way to hold them to account. The most concerning thing was when we interacted with a recovery company and a hire car company as part of the RACs efforts to try and sort us out they also both confirmed that our experience with the RAC was by no means unique. For the first 12 hours we were quite tolerant and maybe naively believed we had just been unlucky but the next 10 hours confirmed this was usual service for the RAC particularly in the Lake District. Do not be fooled into using them!
the patrol officer was knowledgeable and polite
Scott ID5310 was amazing. He took the time to think things through and could easily have said No to having a go and trying to get my car working as it was a very old car but he didn’t. He persisted and talked it all through with me which I really appreciated. My car is working perfectly now thanks to Scott. Because of his experience it made a big difference. Thank you Scott for all your hard work 🤗
Speed and Professionalism
Friendly very helpful and explained what he was doing at all times
Great service.
Breaking down is never convenient. But as a young woman it can be quite daunting, having bad experiences in the past having been belittled by my roadside experience. However how different this time was! David (4202) couldn’t have been more helpful and kind from the offset. He got my car safely out of the road and into a car park, diagnosed the problem, recommended the RAC call-out mechanics and gave me a quote. I had decided if it was ok for me to be towed to my garage and he didn’t waste any time hooking my car up to the van and taking me. Whacked the air con up cause it was a hot day and allowed me to charge my phone on the way to the garage as it was dying. When we to the garage he so kindly offered to take my key into reception when he was finished unhooking my car as I had to go back to work. I couldn’t be more grateful. He’s a credit to the RAC and has removed my anxiety of being alone when breaking down. Thank you David ☺️
Jack was great. Really calm and pdolite and whilst bikes are not his area of expertise, he was able to get me going and ensured I ggo home safely.
My husband was Left for 8 hours in the middle of nowhere, with someone calling every half an hour to tell him she is still looking for a rescue team to pick him up. After finally getting told he will be picked up at 11.45pm, we had to make the decision to call a rescue truck at my own cost.
2403 Rob top bloke , kept me up to date for arrival time etc , did the repairs without any fuss and got me sorted in quick time , a proper gent , CHEERS
This company is the most pathetic recovery company in the UK by far! Broke down 2 hours away from home in a Luton van, bear in mind I’ve been paying for business breakdown for the past 2 years with this company, I was REFUSED a recovery as they had ‘nobody to do a long distance recovery’ and FORCED into a hire contract for a Mercedes Citan. This is one of the smallest vans on the road that couldn’t even fit my work equipment in it so now my van is stuck 2 hours away with all of my tools in it and has been for 3 DAYS!! This company has cost my business thousands of pounds and have also forced me into a hire contract for a vehicle I didn’t want, and that is totally inadequate otherwise I would have basically been stranded!! Towing a vehicle 2 hours up the road is definitely not a ‘long distance tow’. I drive this route on a daily basis 6 days a week and so do thousands of other drivers & trucks too! This is no way to treat a business customer and keeping a vehicle for 3-5 days when a small business needs that vehicle repaired and back on the road is absolutely appalling conduct from a multi billion pound company. DO NOT USE THE RAC FOR YOUR BUSINESS RECOVERY AS THEY WILL NOT RECOVER YOUR VEHICLE AND THEY HAVE A LEGAL RIGHT TO OFFER YOU A LINK RECOVERY WHICH WAS NEVER DONE! They will basically steal your vehicle for a week, not tell you where it is, not call you back when you ask to speak to a manager and not give you any arrival time at all for your vehicle. Absolutely disgusting company treating small business in this way will never do you any favours.
The Engineer who came out was very pleasant and sorted the issue with ease. The only thing stopping me from putting a 5, was that the expected time kept changing, by hours not minutes
Kris (ID 5450) was extraordinarily helpful, polite, professional, knowledgeable and understanding and I was very satisfied with all aspects of this unfortunate contact.
Ryan was very friendly and helpful throughout the breakdown
Good service and very polite
RAC Mobile Mechanics is a comprehensive automotive service provider that caters to a wide range of driving needs, including breakdown cover, car insurance, and vehicle maintenance. Established in 1897, the company has built a reputation for reliability and convenience, offering services such as on-the-spot repairs in the event of a breakdown, at-home car servicing and repairs, and award-winning car insurance policies. RAC Mobile Mechanics aims to provide peace of mind to vehicle owners and drivers, emphasizing ease of use and customer satisfaction through its offerings. The company targets individual car owners, van drivers, and businesses with its diverse range of services. By providing a mobile mechanic service, RAC Mobile Mechanics eliminates the need for customers to visit a garage for repairs and maintenance, instead offering the convenience of professional services at the customer's location. Additionally, with its breakdown cover and car insurance products, the company appeals to a broad audience looking for reliable and accessible automotive support. The myRAC app further enhances customer experience by offering features such as breakdown reporting, local fuel price comparison, and reminders for vehicle servicing, tax, and MOT dates.
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