Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
For the 5th time in 12 months I have ordered several items and returned them all. The quality is so poor. What has changed? Even if the clothes were reasonably priced, the quality is so poor you wouldn’t keep! I gave 2 stars as the designs are lovely, but please please go back to the previous fabrics.
Ordered a blouse that looked gorgeous in the pictures…. Really disappointed in the quality of the product. The fabric is very cheap for what they’re charging for it. It was all creased up like it had just been screwed up and thrown in the box (and the box was ripped and battered.) Reiss products used to be such great quality. I honestly could pick up clothes of the same quality in primark or new look now. Really gutted as I bought a silk mix blouse before and that was poor quality too. I Was hoping that was just a one off, but apparently not. I’ve been after the one I just ordered for ages and it looked so much better in the pictures, but a real let down when I opened it. Seems that greed has overtaken quality control, sadly.
Gone downhill. £500 jacket nice style/fabric, but no thought given to shape/fit (narrower on the bust then on the waist!). Ordered an expensive scarf which turned out not even soft or comfy. No physical email address for contacting, just message box on the contact page. Order numbers no longer indicated on confirmation email or online account, making returns complicated. I don’t mind spending money on quality, but this stuff is now unreasonably and unnecessarily overpriced. They’ve clearly gotten a bit big for their boots.
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Rarely had a worse experience from the retailer. Ordered an item which was never delivered to the store. And only when I chased them two weeks later, did they say the item was lost because it was sent to the wrong store. They said they would give me a refund within five working days and two weeks later, it has still not arrived. Ended up claiming via my bank. What a scam.
I've shopped with Reiss for many years and have never had issues with them. I have clothes from 10 years ago that are still in great condition. About 2 years ago I bought a Reiss Peacoat, already buttonholes have become unstitched and buttons have fallen off damaging the material because they were don't have the a button behind to stop such damage. I believe that well looked after clothes should last a long time, especially when you spend a decent amount of money on them. I contacted customer service, no help at all. 12 moths on faulty products so tough luck, basically. Said nicer obviously. Didn't even offer to get a local store to fix it for me. I don't know if I'm just unlucky or Reiss quality has gone downhill but I won't be buying from them again. I'll spend my money elsewhere.
Ordered online in November and package has still not arrived and customer service is missing in action. Have order number and tracking number, but it all just stops on December 19th. No one at tracking or at online division responding to emails. Wondering if it was all just a scam and I've lost my money. If not a scam, terrible service and response.
I love Reiss but incredibly disappointed- I ordered a dress I wanted in Petite. They sent me it in regular. I called customer services and asked them to send me the correct size. They said I had to buy it again and return the other one. I did as I really wanted it for an event. It’s just arrived and it’s regular size again. Not sure her to do now - give up I think
I ordered a coat in the sale, however it was never delivered. Customer service told me they didn’t know if they would be able to find the item I ordered and could only refund me. They have refused to tell me if the item comes back in stock and won’t honour the sale price if it does. If I knew this coat would be unavailable I would have ordered a different one in the January sales - now everything is full price.
I bought two beautiful bikinis with plastic links between the halter strap and bikini top for a cruise. They are the nicest shaped bikinis I have ever had. However, on the first wear one of the plastic links broke and my top fell down. I mended it and carried on wearing it but within half a hour another broke then another and the same thing happened with the other bikini too, so I had no bikinis left to wear by day 3 of my holiday. Plus I was traumatised by constantly exposing myself to other guests! I emailed Reiss and they told me to return them for a refund, but what I actually want is to have them mended as I love the shape. They said they couldn't do this. I am now trying to find some links to mend them myself. So disappointed. I do love Reiss clothes I have some amazing dresses and jumpsuits.
Slechte klantenservice wat je niet verwacht van een designer merk als dit. Je moet vooraf betalen maar vervolgens achter je retour betaling aan. Je zou binnen 28 dagen na het terug sturen je geld terug moeten krijgen maar toen ik dit na 28 dagen aankaartte, moest ik als nog al het bewijs leveren, krijg ik te horen dat het nu betaald wordt en dat ik 3 tot 5 dagen moet wachten. Net als excuses dat het van een buitenlandse rekening moet komen. Het had allang onderweg moeten zijn. Vervolgens uit ik dit in de chat en wordt de verbinding gewoon verbroken van de chat. Echt ongehoord
Have been a customer of Reiss for nearly 10 years. Great style and cater for my smaller size. Of all my clothes the only knitted tops/jackets that ware prematurely or bobble are Reiss. Even jeans bobble inside! I thought it might be a few things but it’s everything from Reiss (10 or so pieces). I obey washing guidelines, washing even cold and with good quality special wash detergent. Have to say I feel like I have spent a lot of money on poor quality manufacturing when I thought I was investing in ping term pieces :-(
I have just had the exact same issue as Eileen the reviewer below noted already. You place multiple orders so you don’t go over the Australian duties limits. Yet Reiss send in one order and I was hit with a $420 duties bill. Like Eileen - I contact Reiss (multiple times) and managers won’t take your call and hide behind front line staff. You have to wait till they receive the items back and then you need to reorder - if things are still available. So what should be an easy experience is pathetic. In short - quality is getting poorer, customer service is non existent and do yourself a favour and find alternatives. Not worth your time and frustration.
Horrendous. Went into the Reiss in Canary Wharf on my lunch break to check out the sale. Should be a nice experience. Such a total waste of time. Picked up a scarf that was in a box of similar scarfs priced at £28, took it to the till. The unimpressed assistant asked me ‘do you have the tag?’. Confused if they meant security tag or something else I said ‘no’. She then wandered off muttering something about having to find it. A while later she returned, ignored me and whinged at her boss (I think) that she would have to print a new one. I waited patiently. Many customers are being served ahead of me now. Other assistants are asked me if I’m ok etc etc. All the while my assistant is clearly not rushing and wandering about trying find some machine. Eventually they return, ignore me and start fiddling with a machine and scrolling through what looks like a Reiss website. Anyway, eventually I have to ask if this will take much longer as my patience and lunch hour are rapidly running out. ‘About 3 minutes’ I’m told. Zero apologies or curtesy. Anyway, after a faff she tells me ‘£38’. Surprised that it £10 more than all the others I say, ‘are you sure, the others are all £28’. She walks off ‘I’ll check and I’ll change it’. When she comes back, she just repeats ‘£38’. My patience has now run out and I say ‘no thanks’ and check the other scarves to be sure, they are all £28. I say, “they’re all £28”…she responds with disregard to the point of rudeness ‘it’s a different colour’ and I walk out fuming at the total waste of time and lack of politeness.
Warning!!! Regarding duty tax!! Reiss goes to the trouble of warning you to not order over 1000 dollars! They don't tell you when you specifically make and raise two separate order numbers- that they put on one consignment number ( to save postage costs).. Yet, now I'm left with a 360-dollar important tax?? After calling Reiss UK, it was the most dreadful and stressful situation I have ever experienced!!! Yesterday, I have had the most caring customs officers tell me that, Reiss UK, has the worst reputation and the highest number of parcels that are waiting to be claimed or returned because of duty tax!! I asked to speak to a manager to no avail!! I have an important wedding coming up and have been waiting since before Christmas, for this outfit! Just to be told that if I waited 15 minutes more the warehouse would have to put it on 2!!! Separate consignment numbers.. When I spoke to an Australian customs manager their words were “It's a borderline scam they are running” “ This company are well known to us” So anyone considering purchasing online from Reiss don't!!!!! All I was offered was a 20% discount on future purchases! How about a manager gets in touch with me ( as requested numerous times on the phone) As I am now stuck with a huge bill in duty taxes all because of 15 minutes?? I am still awaiting any action from Reiss UK,? ( As promised by a So-called customer care officer working from home).. Thank you Reiss UK!! I await your response! ************************************************** REGARDING ABOVE COMPLAINT READ THE RESPONSE FROM REISS UK BELOW… ALSO READ TERRA FROM AUSTRALIA AND HER RESPONSE FROM REISS.. ************************************************* FINALLY A STANDARD CUT-AND-PASTE RESPONSE FROM REISS UK!!!! MY GOODNESS YOU HAVE JUST EXPOSED YOUR INCOMPETENCE!! YOU NEVER READ MY COMPLAINT OR THE OTHER CUSTOMER THAT SAW AND READ MY EXPERIENCE - WHICH WAS THE EXACT SAME ISSUE!!! I READ YOUR TERMS AND CONDITIONS!!! AND WAS WELL AWARE NOT TO ORDER OVER THE AMOUNT THAT YOU PUT ON YOUR WEBSITE!! I'M NOT STUPID!! TO INCURR A BILL ON DUTY TAX FOR 360 DOLLARS!!! I PLACED TWO SEPARATE ORDERS WELL UNDER YOUR WARNING VALUE ONCE AGAIN TO MAKE THIS SIMPLE FOR YOU!!! YOU!!!! DECIDED TO SAVE ON POSTAGE COSTS BY JOINING BOTH ORDERS TOGETHER ON ONE CONSIGNMENT NUMBER!! THE RESPONSE WAS PATHETIC TO BOTH MYSELF AND TERRA - WHO WENT TO THE TROUBLE OF READING MY REVIEW!! ( SHE EXPERIENCED THE SAME ISSUES) YOU SIMPLY CUT AND PASTED YOUR REPLIES TO BOTH OF US WHAT AN INSULT TO OUR INTELLIGENCE.…REISS UK!!!! SHAME ON YOU!! FOR NOT READING OUR COMPLAINTS WE BOTH GOT IT!! REGARDING HOW MUCH WE ORDERED!! SO WHY DID YOU RESPOND WITH THE SAME DUMB ANSWER TO BOTH OF US… AGAIN NO MANAGER JUST A COMPUTER-GENERATED ANSWER LIKE THE PEOPLE THAT WORK FOR YOU IN CUSTOMER CARE!! I GOT THE IMPRESSION THEY WERE READING OF CUE CARDS!!! ONCE AGAIN WEAK AND EXPOSED!!
Finding it truly mind boggling as to why there appear to be so many bad reviews for Reiss. I myself have never had any reason to complain. I have always loved their stuff with the quality and durability being excellent.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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