Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
I am incredibly disappointed in the service provided from the Customer Service department at Reiss. Having a faulty item, I reached out to them via online chat over 3 weeks ago, but little did I know that it would turn into a battle for weeks to come. I still haven't got my refund, due to them not being able to locate my account. I kept getting passed through to different people, to them to then close my case...
I placed an order online October 21st and it is now November 14th. The total was immediately taken twice from my account and then rectified after immediately requested them to do so. Also warned my bank just in case. I still have no delivery of goods as they have had a long exhausting journey having been taken a tour of continents according to the tracker, they are now sat for 5 days in my town awaiting inspection 🧐 I have written to customer service but silence has bestowed our relationship. Soon the items will be out of season but I will not be ordering anything further. *edit my order has still not arrived 22/11 Sadly despite being invited to email your customer services with my details, this has not even produced a response. A paltry effort and no advice on how to get a refund.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Poor customer service. Online order for medium jumper. I went to a Reiss store and they gave me XXL. I didn’t check before taking the label off and Reiss refused to change it. I have purchased so many items from Reiss in the past so it’s extremely short sighted of the company. I will no longer be purchasing any further items from a company that does not value loyal customers. I have now left the XXL jumper with the store in Islington as I have no interest in dealing with the store in future.
I was ordering a dress from their website. I selected PayPal to pay, it wouldn't process and I was asked to retry, which I did. I then checked my emails they've charged me twice and put through my order twice and its now my responsibility to return the order, even though I contacted them straight away to tell them they charged me twice. I now have to travel an hour to return the dress in a shop. I will never order again from the website. So much hassle.
Subject: Formal Complaint Regarding Incident on November 5th Dear REISS Management, I hope this message finds you well. I am writing to express my deep disappointment and concern about an unfortunate incident that occurred at your Reading branch on Sunday, November 5th. Upon visiting the store, I experienced unacceptable treatment from one of your staff members MINA solely based on my race. This incident has left me feeling disheartened and compelled to bring it to your attention. I promptly reported the incident to the floor manager, Petra, detailing the discriminatory behavior I encountered. While I appreciate her attention to the matter, I believe it is crucial for the company as a whole to be aware of such incidents and take appropriate action. Racism has no place in any establishment, and I trust that REISS values diversity, inclusion, and equal treatment for all customers. I kindly request a thorough investigation into this matter and appropriate measures taken to ensure such incidents are prevented in the future. Thank you for your prompt attention to this serious matter. Sincerely, Doris Robinson
Been a customer since, i was 24 (now north of 40) always good quality (the women's fashion holds up better than the mens as every couple of seasons we get large volumes of grandpa jumpers and turtle necks) only slight negative is the online experiance, sadly they use Evri as the courier who often dont deliver an the day you pay for, no issues in store.
Schlimmste Agentur! Die klauen Geld!! Berechnen extra Miete, ändern die Dokumenten und ziehen alles was gibt von der Kaution ab. Dazu sind die Wohnungen katastrofal. Ich habe Bandscheibenvorfall bei schlechtem Bett bekommen! Auf KEINEN Fall dort wohnen
They get one star as I can’t choose zero….. bought a fair few items from Reiss - all in all around £2000 worth. One of the jumpers seams came undone and the threads unravelled after 2.5 months and only a couple of wears. I couldn’t find my receipt so off I went to the store - only To be told that I needed a receipt or they wouldn’t exchange. Next I emailed customer service who said they would provide a gift card for the amount so I could purchase the jumper again online and send the faulty garment back. Goodwill they called it - the absolute cheek!!! So next I get an email saying no they can’t do this and to take it to the store again……. Then I explained the situation and they promised a gift card but this time for £50 and not the £88 the jumper cost saying that I could keep the faulty garment and get it repaired. Again under the guise of goodwill. So now I’ve been told to take it back to the store that didn’t accept it last time to basically try again. Update - call from customer service that have supplied me with the gift voucher as well as replaces the jumper in question. The correct result in the end. Thank you.
The mobile site is painful - why don’t you just have an ApplePay link from the shopping basket? I’ve just given up on an order because I have to fill in a load of pointless details. Should be able to buy by just double clicking the side button in this day and age.
Service client injoignable, toujours pas remboursé depuis 1 mois.
I bought a dress online and was told it will be delivered in 3 days and then I got an email saying delivered 10 to 15 days. I wrote them and I was told they don’t have that order number and I am still waiting to hearing from them.
Once again, Reiss doing its best to disappoint and let customers down. I ordered some items online and received the wrong sizes. I asked via chat online for help if they are able to send my correct size. After wasting time as they don’t wanna fix their own mistakes, they cancelled one of the items without my permission. In the meantime I returned the two items in the shop and surprise, I’ve only received a refund for one of them and not both items. If I didn’t check, this would’ve been left in the air. And not only they caused trouble by sending the incorrect sizes but also trying to steal money. I used to be their biggest fan, now they make me sick!! I will NEVER buy Reiss again!!
Uninterested service representatives within the store. I had to wait for quite some time to return my items, only to be rejected by the manager. Rather buy from a different brand as the returns are less headache. She rejected my return and walked away? How is that okay? How am I supposed to get a refund? I’ve sent my complaint to the shopping centre.
Shop staff unfit very unhelpful try every trick to not give refunds
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
This profile hasn't been claimed by the business owner.
