If i could give 0 i would
If i could give 0 i would. ordered items 18th may still waiting for the items. sent x amount of emails but no reply. just want my money back. Dont shop here

Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
If i could give 0 i would. ordered items 18th may still waiting for the items. sent x amount of emails but no reply. just want my money back. Dont shop here
If you order online, you better make sure you’re not going to return the items. I’ve returned a few things now ($700 +worth). It’s been over a month and no refund has been issued to me. Yet they kept the clothes!! They sent me an email saying they refunded and it can take up to 5 days. However, it’s been over 7+ working days and still nothing. Wow, so now they have the balls to lie to you! I emailed them again and no response. Pitiful!! I’m $700 out now. Beware.
Terrible experience. Ordered a pair of sunglasses for a vacation, and the wrong colour was sent to me. I then contacted Reiss to see if they could rectify ahead of my holiday. I was told they do not have an exchange policy and the only way I could arrange for the correct colour to be sent is to send the glasses back, await a refund to then re-purchase the correct colour. I find it just astounding a company such as Reiss have such poor customer care policies. I would recommend avoiding.
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Having been a loyal customer of Reiss for several years, spending thousands of pounds with the company I am extremely disappointed to see they are now using the notoriously appalling courier service EVRI. I made two orders this month, one on the 22nd June of a monetary value of £1,261.25 and another on the 23rd June of £341.95. For both orders I paid £5.95 delivery, and selected specific days for delivery for both knowing I would be at home to receive the deliveries on those days. EVRI COMPLETELY IGNORED both my requested delivery days. Instead I received a notification saying they would deliver one parcel yesterday (I had to cancel my Saturday plans to wait in for the parcel) and another is arriving today, again meaning I have had to cancel my Sunday lunch plans to wait in. Knowing that EVRI have a nasty habit of dumping parcels on doorsteps I have no choice, especially given the monetary value of both parcels. Reiss used to use DPD before, which was much better. For the price tag of the clothing Reiss should be doing better by their customers. I have always thought Reiss were the higher end of quality and customer service on the high street and hence why I use them, but sadly, I am now really put off by the fact they use EVRI. I've had several issues with EVRI ignoring chosen delivery days, while also enduring rude couriers on a couple of occasions. I have since been refunded my delivery charge for both parcels, and I've made an official complaint. There'll be no returning to DPD for Reiss either, as they partnered with NEXT not long ago. I fear this is a start of a downhill trajectory for Reiss. :-(
Der Rücksendevorgang ist ein einziger Häkel. Sie stellen sich mehr oder weniger dumm, sagen, dass sie einem ein Return label zusenden, was sie natürlich auch nach mehrmaliger Urgenz nicht tun. Auch funktioniert der online-link schlussendlich nicht. in Wirklichkeit kann man die War einfach nicht zurücksenden. Werde dort nie mehr etwas bestellen.
Following the purchase of a few items, I wore some jogging bottoms, the second time I put them on the material literally ripped due to what looks like really poor quality and thin material. I complained to Reiss and attached photos of the item to be told it couldn’t be refunded but a 20% discount will apply on my next order. I never leave reviews usually but feel I must express my feelings and I really am disappointed with this brand now, I won’t be buying from them again for sure.
For anyone reading, Reiss responded asking for my address. I emailed them and have not heard back. So ridiculous considering they asked me to reach out the them! This organization is a joke and completely insincere. Seems to me that they post these responses to reviews to make it look like they are trying to resolve the issue. I wish I could give a negative rating! This company sent me the wrong size due to what appears to be malfunctioning on their website. After a multitude of follow ups (with many customer service representatives who don’t seem to care about an appropriate resolution) Reiss promised me a refund. Despite having my personal banking information for weeks, I have yet to receive the funds, no one can give me a date when the funds will be returned and no one will provide me with information on how to escalate, despite repeated requests for this information. I see that there are many others who have experienced the same. This does not have the appearance of an honest business exchange.
I bought what looked like a beautiful black jumpsuit while travelling in London and when I wore it once, the material went from nice and fitted to baggy and loose. After wearing it in the office just once, it also accumulated fluff balls on the back from the material. I tried to return it with the tag, and showed the bank statement showing the date of purchase which was only a few days prior. However, since the tag was removed from the jumpsuit, the assistant manager wouldn’t return it. A huge disappointment since it’s a 285 pound jumpsuit
Beautifully understated, classic pieces. Every pair of their trousers that I own look and feel like they were tailor made for me.
Reiss hat auch mich betrogen. Die Firma zahlt einfach keine Rückerstattung. Die sind nur auf Betrug aus. Das muss dringend angezeigt werden. Es kann nicht sein, dass ein Unternehmen mit dieser Betrugsmasche in Größenordnungen durchkommt. Ich habe keinen Cent zurückbekommen, obwohl ich alles ordnungsgemäß versandt habe. 325 € hat diese Laden einfach einbehalten und ich hatte dafür keine Ware. Vorsicht vor dieser Firma. Hände weg. Ich werde mir das aber nicht gefallen lassen. Hier sind genug betrogene Kunden und schlimme Meinungen. Hier muss mal ein Gericht ran, die diese Firma und den wirklichen Warenbestand auseinandernehmen. Das solche Firmen noch auf dem Markt sind. Unglaublich.
The absolute worst customer service ever! I have been trying to get someone to help me access my account, and the lack of follow up, combined with complete and utter disregard for the experience of customers is astonishing. If they had been at least pleasant and showed more attention to my request, I would have felt a bit better about this whole experience. Lovely clothes, albeit sometimes images are deceiving, particularly with linen products, but absolutely terrible customer service. Shameful for a brand like Reiss.
Very pleasant assistant informed me that size 14 is the largest available in most items. Thus only apparently available to you if you are smaller than the average British woman. Presumably hard for most younger (slimmer?) women to afford. Seems like a strange way to run a business and I certainly won’t be regarding them as a brand that welcomes ‘average’ women like me in the future!
My first purchase with Reiss has been a completely disaster. I bought an item the 9th of May and I have not received yet. It seems they did not send It at all and they do not know why that happened. What a joke and a waste of my time! Terrible experience. I do not want a refund, I do want that item at the very same price. Since It was Reiss mistake, they should own It and fix It.
Hallo, habe soeben Presssack weiss von Metzgerei Erwin Reiß GmbH, gekauft bei Kaufland, Kilo Preis 15,96€ gegessen. Hallo! Bei dem Preis kann man doch etwas geniessbares erwarten. Entschuldigung! Eine viel zu saure Pampe, welche nicht mal als industrielle Sülz Wurst durchgeht, hat mir das Frühstück gehörig verdorben. Das geht gar nicht.
I ordered a few items from Reiss' Australian website on 3 May 2023. Now it's 31 May 2023 and I have received neither the items, nor any updates on the status of my order. I contacted the service centre two weeks after the order was made, and was told to wait for the order to be processed, as 'sale items take longer to arrive'. I do a lot of shopping online, but have never been kept waiting by any merchant for four weeks ever before, without any explanation provided. This is appalling and bizarre.
For the price of the items sold the quality or quality control just isn't up to scratch. Bought a dress online and it arrived with a stain on the shoulder strap, returned that and bought the same dress online again to replace it, this one then arrived with a tear down the front. Now the dress is out of stock but even if it was in stock I don't think I'd give them my business again, very bargain basement feeling with the quality of items I received.
I bought a dress and blazer from Reiss for a wedding and it was a bit of a last minute purchase and I didn’t try on in the shop the sales assistant was very polite and said not to worry I can try on at home and return if anything wrong. So I did i decide that my arms looked too fat in the shoulder less dress and the jacket was too loose. So I have tried to return them I did take the tags off to improve the fit but when I took them back I was told I could not have a refund by the same shop assistant! So just bought perfect condition items she told me could not be resold. This is ludicrous and I am very upset I will not be shopping there again
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Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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