Good stuff of products and price on sale
Good stuff of products and price on sale

Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
Reiss receives a significant amount of criticism from customers, with many expressing disappointment in product quality and service. Reviewers frequently mention issues such as poor quality materials, with shoes and clothing showing signs of wear after minimal use.
The delivery and return processes are also highlighted as problematic, with damaged packaging and delays in refunds causing frustration. Despite these negative experiences, some customers commend the helpfulness of staff, particularly mentioning employees like Tabby and Vanessa at the Century City location for their exceptional service. However, the overall sentiment leans heavily towards dissatisfaction, as many feel that the brand has fallen short of its premium reputation. Overall, Reiss struggles to meet customer expectations, leading to a largely negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 874 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.9 | 11 |
| Oct 24 | 2.3 | 9 |
| Nov 24 | 2.1 | 15 |
| Dec 24 | 1.6 | 7 |
| Jan 25 | 2.9 | 13 |
| Feb 25 | 3.0 | 15 |
| Mar 25 | 2.4 | 13 |
| Apr 25 | 2.0 | 6 |
| May 25 | 1.9 | 16 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.3 | 15 |
| Aug 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“(Ordered from Matty) I recently ordered three items of clothing from Reiss Leeds, and I was assisted by Matty”
“Customer service has been slow, unhelpful, and unwilling to take responsibility”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 1.9 out of 5 (poor) | −26% | 874 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Reiss is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.9).
500 reviews of Reiss. Filter by what matters to you.
Good stuff of products and price on sale
!!!!!!!!ABSOLUTELY AWFUL !!!!!!! !!!!!WESTFIELD WHITE CITY. !!!!!!!! STAFF STORE MANAGER WITH BLONDE HAIR. YELLING AT HER EMPLOYEE ON THE TILL !!!!!!! IN FRONT OF HER CUSTOMERS AND OTHER STAFF. I COULD NOT BELIEVE IT. DISGUSTING BEHAVIOUR FROM A STORE MANAGER. I TOLD HER IT IS UNACCEPTABLE TO DO THIS. I SPOKE TO HER. I RETURNED TO STORE. AGAIN HOPEFUL BUT SHE WAS SO RUDE. TELLING CLIENT SHE EARNS A LOT NOW. SHE CAN HAVE A GOOD LIFE. REALLLLY!? WHAT IS THIS? A CIRCUS?????????? SAYING TO CUSTOMER THAT HER LIFE WAS RUBBISH. AT FITTING ROOM!!!!!!!!!!! COMPLETELY UNPROFESSIONAL ENVIRONMENT. ALSO SHE WAS FLIRTING WITH A MALE STAFF MEMBER. IN FRONT OF CUSTOMERS!!!!!!!!!!!!!!!!!I WAS SEEING THIS WHILST BEING IN REISS STORE !!!!!!POKING HER FEMALE EMPLOYEE WITH HER FINGER. OUTRAGEOUS BEHAVIOUR!!!!!! AND SHOUTING AT HER EMPLOYEE TO SHUT UP RIGHT NOWWW!!!!!!!!!!!!!!!!!!!
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Evri didn’t collect parcel. Used the contact us form on site twice and got no reply.
Ghosted by Reiss after an international purchase. I would never recommend you use this company. Unlike other positive experiences I have had with online shopping, this company is scamming people out of their money. I bought 3 dresses hoping one would be a nice fit for my daughters wedding. Reiss customer service were pleasant throughout the purchasing process however it has been a very different experience trying to return these items. After politely waiting for the return monies to be added back to my credit card they have not kept up their promise to do so within 28 days. I know they have the dresses as I received confirmation of the package arriving! I've tried email and calling and they are not willing to help me. I rarely write reviews but feel the need to share this experience as a way of warning others.
I ordered from Reiss 5 peices to Greece. It came quite fast (around 10 days), unfortunately, I had to returned it. 5 stars are not for the quality of the products (for so high price, they were not wow quality, which is pity, because if they were, I would probably keep the 2). 5 stars are for the Customer service, which was always helpful on the chat. Ok, they ordered courier, which never came so I managed the return by myself, but nevermind! There is always space for improvement! I was just afraid about the return, that I will never see my money back. But they returned them quite fast. So even I didnt keep any clothes, I was quite happy with the service and return.
Went into Reiss at Westfield Stratford on a whim that evening. Had been dreaming about a trouser suit for years but wasn't really in the mindset for treating myself and I usually actually don't like shopping. The shop assistants were absolutely lovely. Knowledgeable, attentive, fun. I honestly can't remember ever having such a great time. I walked out with my dream trouser suit and a big big smile on my face. I take my hat off to the staff, this is how it's done. These jobs are not easy and it's important to honour when they're done exceptionally well, I feel. A special thanks to Izabela. Please make sure this message gets passed to your staff. Look forward to coming back (says the person who doesn't like shopping).
On February 2023 I wrote a review complaining about Reiss customer service, regarding an exchange I needed to make for a jacket I bought to my husband . Well customer service reached me, and even though they have a 28 day return policy and I had purchased it 10 months before ( the jacket still had the tag and wasn’t wore ) they accepted the return and I was able to buy him a different size of the same jacket. I want to thank especially Jane and Harriet who exchanged with me more than 20 emails regarding this issue. I am happy with the solution
Terrible customer service. Two months of back and forth over 8 packages I returned, they lost all 8! Followed their instructions to the letter, brought the parcels to the courier of their choice, and used their prepaid labels. Still, they kept shifting the work of tracking the packages down onto me. After about 10-20 emails and chat conversations, they finally found them (probably sat in their warehouse all along), and now they are asking me what is inside the packages so they can refund me. Would be hilarious if it was not enraging. Never ordering from them again. Update: After claiming they made the full refund, turned out they returned only about 10% of the 1500€ outstanding refund. Two weeks later (25th May), they claimed that they have now actually processed all the refunds. Another lie, no money was returned. Two weeks after that, they have informed me that they have now made a refund in the amount of ~500€. So still missing about 700€ (assuming they are not lying again). Each time they try to ask you some useless information, like could you send them a list of your returned items (that they claim to have received), or some other information that they already have. Not sure if this is lazyness, incompetence or just stalling for time and holding on to your money past any possible legal deadline. So it has now been 3 months, and my money is still not returned. Just a horrible, infuriating experience. At this point I am wondering what my legal options are, as my money was essentially stolen.
I ordered a shirt, it was too small. I ordered a larger size and it fitted perfectly. I returned the small shirt, misplaced the Post Office receipt (I've never ever had any issues with returns before) and Reiss have not refunded me. I have the EVRI returns email but still no refund. I'll never order from the company again - sad because it is a nice shirt! Profiteering as they know they have me with no post office receipt :(
I brought a pair of swim shorts from Reiss for my holiday. They are the light mint green pair. Although looking at this colour, it did go through my mind that going see through was a possibility however because I was spending reasonable money and they where from a company that prides itself on quality clothing, I trusted they would be fine. Needless to say they were not. They have put the netting in like all swim shorts but even this did not work and getting out of the sea on day one, I gave the people on the beach, more than they paid for, and I got much less then I paid for. The frustrating thing of it all is that swim shorts have one job and despite the money paid, they didn’t do the job. The 2 star rating is for the fact, they fit really well and look great when they are dry!
Once again ( and for the last time ) l visited your store in Cardiff , Monday April 24th 2023 .There were 3 staff members on duty , 2 behind the till & 1 on the shop floor , no customers . Despite this , all 3 could not be bothered to acknowledge or ask if l needed assistance . In fact the man "tidied " anything l dared to touch and did not say a word to me . Considering l had a large amount of money to spend there l left and spent it elsewhere in Cardiff. This is the 2nd and last time l will go to Reiss in Cardiff . Customer service in store used to be fantastic but awful now . I wrote a complaint to their on line service and 4 days later have still not heard anything despite a 48 hour promise to respond . Utter rubbish , will never shop Reiss again - 27/4 - update - as per Reiss's reply l duly emailed them this morning - still no reply and no reply to my email sent on Monday 24th - not great at all
I returned a pair of shorts because the sizing was really off for me. The Pembury shorts were beautiful and made very well. I returned them and I never received a refund. I also logged into my account and the transaction is not even showing that I ordered anything. Which makes no sense. Edit: They researched and I received my money in full.
Faulty Item sent. I ordered the Zoe mini dress and I received it with two holes, one stain and perfume smell in it, which make me think that it was wore and returned. It’s unbelievable that Reiss has such poor quality standards procedures. On top of that I had to pay the returning. I’m questioning whether it’s sensible to buy something from this brand again.
I have been a loyal customer and spent already a small fortune on your clothing line. This time I have ordered a dress which I was hunting for a long time and finally my size was available. The order dated 23 February 2023, Delivery was on the 2nd of March 2023. Beautiful Dress, wore it first time a week ago, and delicately hand washed it, of course, separately. When dried the pattern of darker colours coloured the white bits and the dress looks green! How is that even possible to sell a garment which colours itself after one wash and makes the whole dress looks terrible, I can't wear it now because it is so bad. Now, I have tried to call to your customer service, I can't get through, I have tried your chat, and it doesn't work!!! There is no email where to write, it will cost me substantial amount of money to send it back when it is not worth even to return. I would love to get this sorted because I still want to stay loyal to your brand and continue to purchase from you but in this instance i would love a refund because the quality was shocking.
Ordered a pair of trousers in the Sale. Excellent shipping time and delivered promptly by the courier. However, for the price I paid for these trousers, even a Sale price, I would have expected a little better presentation of the trousers. They arrived in a lovely box but all creased. I've never received such a badly creased item ever. Do you not check items and reprocess where necessary in your warehouse to ensure items are sent out ironed? For this money I want and expect items to not need me to re-iron when they arrive. Hang them and package them hung not folded. The trousers themselves are a nice colour which is the reason I ordered them, and they also do fit nicely. I love a wide leg trouser.
Reiss, your website is a joke, it’s soooo slow, everything keeps getting out of stock, and I can’t even see my previous orders (it’s a pretty standard feature nowadays really —you’re literally the only ones who couldn’t figure this out). Also, the quality has gone downhill recently. On my jeans, two beltloops out of 5 came off. Couldn’t believe my eyes. This is the first time this ever happened to me. On the jacket, a button came off when I wanted to undone it for the first time. Also, I bought a pair of trousers, and in a couple of days they became half the price I paid:(( certainly didn’t help with the loyalty
Unfortunately Reiss has proven to be the worst supplier of clothing for me from their online store. I have now place three orders for trainers all of which were delivered in the incorrect size, and on one occasion women's sandals were delivered in place of mens trainers. The customer services department are very apologetic and polite, but Reiss are not resolving their problems. In the end I was asked to dispose of the women's sandals as clearly they keep getting sent to unhappy customers simply due to them being in the wrong product box.
Reiss is a modern, global fashion brand specializing in designer womenswear, menswear, childrenswear, and accessories. The company is known for its stylish and contemporary clothing collections that cater to a diverse customer base, including fashion-conscious individuals of all ages. Reiss emphasizes quality craftsmanship and modern design in its offerings, which range from everyday essentials to tailored pieces suitable for various occasions. With an extensive online presence at reiss.com, the company provides a seamless shopping experience, allowing customers to explore a wide assortment of clothing and accessories. Reiss targets consumers looking for sophisticated and versatile fashion options, with collections that appeal to both men and women, as well as stylish items for children. The brand's commitment to modern style and quality makes it a preferred choice for those seeking elevated fashion in their wardrobes.
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