Awful customer service
I put an order at reiss.com just before Christmas 2022. The order arrived fairly quickly but to my unpleasant surprise it was a completely different dress than what I ordered. I spoke to them through emails and they suggested I should return the item and receive a refund. Unfortunately, the postal office was closed until the 3rd of january. I told them the situation and they said this shouldn't be a problem as it was their fault. I returned the item intre original package with tag etc. The tracking number says that the return parcel has reached them more than 2 weeks ago. I contacted their customer service again, told them to issue a refund and surprise, surprise. They aren't answering any of my emails. So yes, the customer service is of no help, no refund in site altought it was their fault from the begining. Ah, and no free return, I also paid for their mistake of sending me a completely different dress than what I ordered. Never again.
