Great Service 👍
Our Technician was very nice and professional.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Our Technician was very nice and professional.
Technician was knowledgeable and cortejos but would have been nice to know they couldn’t make it the first date I chose
Timely and great customer service
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
On time, fixed the issue and gave a good explanation of the problem. Courteous technician!
Brent fixed a connection and everything was working perfectly so he closed it all up. I came back to check and it was off. It now is back to not turning on. I feel he found the problem but we still need to know why it stopped again. Maybe it is something else too.
Randy was knowledgeable and was able to get the part I need.
Consumer friendly, and professional.
Technician knows his work. Very knowledgeable. Isolated issue and cured problem. Verified fix and returned unit back to position. Great experience with a knowledgeable tech that knows his business. Thanks Robert Steele
He didn't fix ac. Added refrigerant to wrong line. Made ac condenser go bad.
Our washing machine broke, and we agreed to an estimate with Sears to fix it. The technician (who was himself great) eventually discovered that the original estimate wouldn't be enough, and offered to continue fixing it for several hundred dollars more, or stop and, Sears would give us a complete refund, since the machine wasn't fixed. We decided for the refund. But then Sears refused to honor this. After I contested the charge with the credit card, they eventually refunded about a third of the payment. Skip this service and get someone local, with integrity for your repairs.
Eric, service technician from Sears was very courteous, efficient and punctual. Instead of sending a technician from Home Depot’s geek squad, where I purchased the unit I’m glad they sent a third party technician.
Very knowledgeable, efficient, and professional. Also personable and friendly, took the time to explain what had happened with our control panel and gave us a better understanding of how to possibly not make errors operating our appliance. Very helpful and pleasant experience. Thank you!
Very professional and polite.
He is extremely knowledgeable. With our old washer (which was identical to our current one) he was the only technician who could fix it. We had three others who had no idea how to fix it. I was so glad when I saw it was him when he first came this go round.
Russell was friendly, professional and very honest. Russell was concerned that the process of replacing the required part might cause damage due to the original installation of the dishwasher at time of the home construction. Russell provided us details of what he observed regarding the poor installation. We thanked him for not taking any chances; The dishwasher still runs and we will address the installation issue with our home builder.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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