Excellent service!
The technician was very knowledgeable and was able to fix my issue immediately. I was especially pleased that the parts needed were already on hand so there is no need for another appointment.

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
The technician was very knowledgeable and was able to fix my issue immediately. I was especially pleased that the parts needed were already on hand so there is no need for another appointment.
Steve was very professional, considerate, patient, knowledgeable, and thorough. His expertise and understanding of true customer service make him easy to trust. Would definitely ask for him by name for any appliance repair we need in the future. Our gas oven is back in business!
Was very professional, friendly, as he went straight to work and provided the service as requested.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Very knowledgeable and helpful - wish I could ask for him anytime I had a problem.
The estimate given over the phone and the actual bill were about $175 apart! I certainly realize the technician has to determine the precise issue, however I accurately explained the problem with my washer to the agent and was correct in my personal assessment. The representative gave me the average cost for such a repair which was less than labor charges alone! I have since learned that is common practice to low-ball potential clients and that many customers have complained so how their rating doesn't reflect this flaw is a mystery to me. I must say though, that the technician was fantastic. He showed up promptly with prior notice, was informative, and seems to have done a thorough repair. Only time will tell, but I feel very comfortable with his work at this time.
Timothy was very pleasant and did a great job for us! Very professional and knowledgeable. I would be glad to use him again!
Experienced, efficient, knowledgeable technician. Would have appreciated prior call (~5 min.), in order to restrain our dog.
Jacob was great! Really friendly and efficient! My washer is working!
Kept in touch with arrival times. Very knowledgeable and fixed my AC in quick order. Jose was terrific
Rickey, the technician, was great. The appointment experience was dreadful. I spent 30 hours of my time waiting for the repair appointment to take place. After Sears rescheduled it 4 times, it finally happened after almost 4 weeks. I considered billing Sears for my time, but was unable to connect with a human being to discuss the situation. In all of my years as a Sears customer, I have never been so frustrated and upset. Despicable!!!
Collin was AMAZING! He was very knowledgeable about his assignment and he took the time to explain what the problem was I was experiencing and what he had to do to correct it. OUTSTANDING customer service !
He spent time on phone when the website did recognize my protection plan. Also took the time needed to diagnosis my dishwasher. Great job
Had confirmed appointment for washer repair on 3/31. Was to arrive between 8-5. Took of work, waited all day. No repairman came. Had called 3 times, first call oh yea,he's on his way, will email you a confirmation. No confirmation. An hour later called again, yea he's coming, I will have dispatch call you, No call, 3rd time I called at 4 pm was told, we don't have a technician for you today!!
Clean, simple and pleasant process. He took care of the issue without a big mess. In and out, returning everything to its place. Very pleased.
They were fast to repair my broken oven glass but this was after rescheduling my appointment after a no call no show As for pricing lol If you want to pay $840 for a scam then pay for sears home warranty. That is just for monthly fees they will also charge you $400+ dollars to fix it and charge you to cancel the account and additional $200 in made up fees. Recommend going with any other company dont use sears home warranty! 0 out of 10 stars
Thomas was outstanding! Very professional & knowledgable of the problem with the ice maker.He called and gave me a precise time of arrival!! Thanks for the service!!
He was very knowledgeable and professional. Explained everything. Very helpful.
Very experienced technician
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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