Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.8	1,060	100%	-1.4	● Low
BBB Shown, not scored	Grade A+	—	—	—	● Not assessed

3.8 / 5 overall

1,060 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 2.5▼ 1.4
12-month avg: 3.8
All-time: 3.8
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Value	Delivery	Trend	Reviews
Sears Home ServicesThis company	3.8 out of 5 (good)	100 out of 100	2.8 out of 5 (fair)	1.7 out of 5 (poor)	2.0 out of 5 (poor)	−14%	1,060
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	4.1 out of 5 (good)	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	3.9 out of 5 (good)	—	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	1.2 out of 5 (poor)	—	3.2 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	1,000

Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).

William Leesch

1 review

Apr 1, 2025

Without a refrigerator for over 4 months...

We've been without a refrigerator for four months. LG is partially to blame, but Sears Home Services is primarily to blame. The original appointment was set 2.5 weeks out so that Sears could order parts. The technician arrived with no parts or no information about what was wrong with our refrigerator. He said we needed a new compressor; he would order the parts and be back in two more weeks. Two plus weeks later, he shows up, replaces the compressor, and leaves. The freezer and middle drawer started to work again, but the refrigerator got worse (it stopped cooling at all). LG ate up a week plus having us check fans that should push air from the freezer compartment to the fridge compartment, only to find out we have a dual evaporator system, and the two compartments are not linked at all. They reopened our ticket and escalated the problem to Sears Home Services. Someone from Sears promptly reached out to discuss the problem. He determined that the issue was likely a 3-way valve not opening to allow coolant to the top compartment. He "forwarded" the information to our local reps so that parts could be ordered, and he set up another appointment for two plus weeks out (again). Two plus weeks pass, and the technician shows up without knowledge of the call we had with their escalation line, and no parts. He agreed with the assessment, put the parts on order, and set up another appointment for two plus weeks out (not joking). I contacted the escalation rep, who said that he was escalating our issue even further and that when the parts arrive, we were to call a number he provided and request a technician be sent immediately. Parts arrived within a few days. I called the number, but it was nearly impossible to get through to a representative. If you selected the option for an existing issue, all you got in return was an automated assistant telling you your appointment date and allowing you to reschedule your appointment. No surprise, no dates were available before the one already scheduled. There was also no option to talk to an operator. Finally, I opened a new ticket to get through to a rep (not local again) who said that they would send an emergency ticket to our local service center, and someone should reach out to us. We haven't received a call back, and the original escalation rep has gone silent and is no longer responding. Our next visit is tomorrow; if we don't have a fully working refrigerator, I'm likely going to lose my s..t.

Report

Month	Average	Reviews
Jan 25	4.2	337
Feb 25	3.7	123
Mar 25	4.1	316
Apr 25	3.6	103
May 25	2.3	44
Jun 25	2.0	45
Jul 25	1.5	32
Aug 25	3.3	60

Sears Home Services reviews & trust report

Sears Home Services has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 301 positive reviews

Top complaintsof 184 negative reviews

How it compares

Reviews

Customer reviews (1,060)

Your technician Broke my washing machine months ago, Why haven't you fixed it???

Horrible

5 Stars

Alternatives to Sears Home Services

Fantastic Services

My Home Move Conveyancing

Klast Home

Ingrams Water & Air

Home-Tex.no

Dexters Estate Agents

The CrowdTrust Experience⭐

Without a refrigerator for over 4 months...

My parents

Icemaker Finally Fixed

The technician demonstrates that he…

I talked to a live person instead of a…

Great experience!…

Technician wasn't helpful in helping…

Artez is just a wonderful human being

He really looked at all the details and…

John was amazing and a fantastic…

10 Stars

Nothing was fixed

Tech did a good job of fixing the…

I still can’t get ice from the ice…

He was quick got done very fast

Bill was very helpful

Jose was on time

About Sears Home Services

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