Our service man was awesome
Our service man was awesome! He was informative, fast and efficient. He was respectful of the home and cleaned up after himself. He was ite a mask to protect himself and others Thank you

Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Our service man was awesome! He was informative, fast and efficient. He was respectful of the home and cleaned up after himself. He was ite a mask to protect himself and others Thank you
Your guy did nothing and problem is still not fixed. I have called your tel #'s; to discuss problem several times and also stayed on the phone for over an hour trying to find out what to do to get you all to fix this and make good your responsibility. I expected more from you. Marilyn Waggoner 214-435-3715
David was awesome, very helpful and wonderful.
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Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
Bruce was a terrific technician—on time, competent, friendly. He deserves 5 stars. We were upset at the price, however. $300 labor to replace a dryer belt? Bruce diagnosed the problem in five minutes, repaired it in 20 minutes. (Belt cost $48 which seems fair.) We will never call Sears Home Services again.
had them replace a sink faucet they messed up and i have been on the phone with six agents lying and don't speak good enough to under stand or listen. was not done right been on phone 4 hrs. with six agents NOTHING RIGHT YET I'm not talking about the people who did repairs. everything needs to be tightened up sometime .IT'S THE IDIOTS THAT YOU HAVE TALK TO FOR HOURS AND THEY DONT UNDERSTAND YOU AND YOU DONT UNDERSTAND THEM. SEARS WOULD RATHER OUTSOURCE TO SAVE MONEY . BUT HOW DO YOU SAVE IF YOU HAVE TO PAY SIX PEOPLE FOUR HOURS FOR WHAT SHOULD ONLY TAKE 15 OR 20 MIN. AND STILL NOT RIGHT
Dave was very good at seeing the problem with my garage door. He gave me instructions as to how to correct the problem if it occurred again. He also was sure to lubricate and made sure that the cables were in good working order. He is a great worker
Three technicians came to service the side-by-side refrigerator. Each was courteous, nice, and very respectful. They completed their tasks, and I gave all three five stars.
We Requested Sears Home Services to replace the 4 igniter pilots in our stove top. The technician was not able to do it because the screws were rusted out. He said he will get a credit for the 4 igniters as he took them all new inside the original packages. We never got the refund/credit in the amount of $130.
Israel was prompt and knowledgeable. He went out of his way to expertly address my issue with my washer. Thank you!!!!
Khaled was great!
Christopher was wonderful. He really knows his stuff. Problem was fixed quickly and efficiently. The appt was easy to schedule and the tech was right on time.
April 1st, 2025 was the 2nd time Sear's Home Service was scheduled to come out to fix our range. It was the 2nd time I waited all day for a repair person who NEVER showed up. I got emails/texts saying the appt. was scheduled and I clicked on "confirm" each time. No phone calls to me and couldn't get anything except a recorded voice (or AI) to choose 1 for this and 2. etc. for that when I called them. Will never use their service again.
The technician arrived on time. He diagnosed the problem with the dishwasher and fixed it promptly.
Efficiency and courtesy
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
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