Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
Sears Home Services receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers commend the technicians for their professionalism, knowledge, and thoroughness, with several noting that they provided effective service and resolved issues efficiently.
However, a significant number of complaints highlight frustrations with scheduling, communication, and service quality. Customers report difficulties in reaching human representatives, long wait times for appointments, and unresolved repair issues, leading to dissatisfaction. Instances of technicians arriving late or causing additional damage during service calls further contribute to the negative sentiment. Overall, while some technicians receive high praise, the company's service and communication challenges leave many consumers disappointed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,060 | 100% | -1.4 | ● Low |
Shown, not scored | Grade A+ | — | — | — | ● Not assessed |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.2 | 337 |
| Feb 25 | 3.7 | 123 |
| Mar 25 | 4.1 | 316 |
| Apr 25 | 3.6 | 103 |
| May 25 | 2.3 | 44 |
| Jun 25 | 2.0 | 45 |
| Jul 25 | 1.5 | 32 |
| Aug 25 | 3.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Mike was friendly, know”
“I reached out to the technician when neither document stated the reason and he instructed me to call customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 2.8 out of 5 (fair) | 1.7 out of 5 (poor) | 2.0 out of 5 (poor) | −14% | 1,060 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sears Home Services is #4 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
500 reviews of Sears Home Services. Filter by what matters to you.
Even though we ended up not having him do the repair, Pierre was honest, gracious and helpful by acknowledging our best option was to go through the warranty company (that we didn’t realize was still in force!). We appreciate his help and his honesty which likely saved us 100’s of dollars.
He was friendly and knew what to do. He got the drawer fixed and didn’t take too long.
Very nice and knowledgeable
If I could give 0 stars I would. They were dispatched by my home warranty company to come out and fix my dishwasher. On the first scheduled appointment they gave me a window of 8-5 and never heard from anyone. Tried to contact which is pretty much impossible. Once I finally get someone the had exceeded there window and I had to reschedule. So here I am again today facing the same issue yet again!!!!! I wouldn’t not suggest doing business with them as you will be waisting your entire day for nothing and you will get nothing but them asking to reschedule yet again!!!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
I have a microwave not working since Feb 2025. 4 technicians came so far. Everyone has some excuse not to work or do not know anything. Now its April 14th and still my microwave is broken and they cancel my appointment. They are not coming anymore. It seams sears now completly scam. Please avoid not to have sears.
The good part of the experience with Sears Home Services was Elijah, the young service tech. He was sent into a situation he was not expecting but stepped up to the plate and got the job done. The BAD part was trying to communicate with the company :( There is no way to talk to someone or even leave information on the work order form. To be fair, I did not contract with Sears, that was done by Electrolux the manufacturer after two other Service Companies turned down the work because of the small amount of money Electrolux was willing to pay. Once again, Kudos to Elijah and get it together Sears Home Services! When you have an uncommon problem, you may really need to talk to someone other than a computer voice.
Excellent communication and explanation of issues corrected
This is my third dissatisfied review. Sears rescheduled our prepaid service over a week - after we waited for two weeks for repair of a refrigerator compressor. When the repairman came out over three weeks later, he ran out of gas to complete the soldering. He called his boss C. Yarber to inform him that he was almost done with the job but needed to go get more gas. The boss told the technician to reschedule the service for completion because the technician was not permitted to work overtime. Boss was upset that the technician had been working on the job for more than two hours. We asked the technician if we could speak with his boss, we wanted to plead our case. The technician responded," he's not going to change his mind." The boss did not seem to care about our needs. Therefore, we asked for a refund of 1,100. and decided to purchase a new fridge. We live in the Jacksonville area and will never do business with Sears again.
I have had seven appointments. They failed to show for the first three. The fourth a technician showed up and did a diagnostic. The next week a different technician showed up without the part or knowledge of the first diagnostic. He gave me an estimate (same as previous one and asked to be paid up front). A third technician came back and replaced the part and it didn’t work. Rescheduled for yesterday and did not show up again. It has been 41 days, I’ve paid $800 and it is still not fixed. Almost impossible to talk to a person and when you do they aren’t able to help.
Was quick friendly and efficient.
Sears has the absolute worst customer service. I'm trying to get my oven and microwave repairs. Two appointment times they've showed up, seven appointments they've never showed up and not even a cancellation notice until after 5pm. Luckily, I work from home, so I'm here regardless. Most customers don't have that luxury and have to take off work. Then, when Sears doesn't show up that customer just lost eight hours of leave from work, because Sears gives you a window of 8am-5pm. If I hadn't already paid for the service call I would find someone else. When you call customer service, it's in another country. They have so much background noise, so it's difficult to understand them but they say the noise is on your end. Once this repair is complete, I will NEVER use the again.
The technician was great, honest, direct and respectful. However the AI system is terrible. I needed help from a real person and couldn’t get it. The AI scheduled the technician for Monday but there was no information available for me to see, no one available to tell me anything definitive, and then late Monday I was told the appointment needed to be rescheduled. If you used human oversight this wouldn’t happen. AI can be more efficient but you still need customer service.
Ray has been here before. He does an excellent job, quickly and professionally. I'm always happy with the work done and the extra tips on keeping my appliances in the best working order.
Rafi is the best technician I've ever had, He was friendly and explained everything well. The whole experience was great from scheduling the appointment to the completion of the job.
He correctly diagnosed the issue and repaired our combination microwave/oven without damaging the cabinetry.
The technician came when he said he would, seemed to know what he was doing and cleaned up after himself.
Five stars for the gentlemen that came out today (4/8) but -1 for me having to take two afternoons off of work after they cancelled on me on Friday 4/4.
He’s a good guy. He knows what he is doing. He goes right too the job. Gets it done and done well. You can’t expect any more than that!
The tech was aware that the unit is not serviceable. He assured me that the warranty co.pany would get in touch with me and resolve the issue.
Very courteous and professional service man. Looked to be thorough.
Sears Home Services is a leading provider of home appliance repair and HVAC system services in the United States. The company specializes in the repair and maintenance of a wide range of major household appliances, including refrigerators, stoves, dishwashers, washers, and dryers. With a nationwide team of experienced technicians, Sears Home Services offers reliable solutions for homeowners looking to maintain their appliances, regardless of the brand or where the appliances were purchased. In addition to appliance repair, Sears Home Services provides comprehensive HVAC repair, replacement, and maintenance services. The company also offers home cleaning services, such as carpet and air duct cleaning, to enhance the overall comfort and cleanliness of customers' living spaces. With a focus on delivering quality workmanship, Sears Home Services caters to homeowners seeking dependable and expert assistance for their home maintenance needs.
This profile hasn't been claimed by the business owner.
