Easy set up
Really easy to set up and pretty good communication although recent emails haven't been responded to yet.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Really easy to set up and pretty good communication although recent emails haven't been responded to yet.
Smooth sailing, easy switching process. No nonsense.
I found Tulo through the Money Saving Expert website. They are slightly cheaper than my previous supplier so I thought I’d give them a try. I only switched a few weeks ago so it’s a little early to give a proper review but the service and communication has been good so far.
Easy and hassle free set up, no complaints so far Rachael Fogg
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Very poor customer service. Tried their social media channels which have little to no existence, I have tried emailing numerous times and getting intermittent responses (that haven’t dealt with the issue I had!) Was told I’d get a response by end of 10th June and had to chase them up myself on 21st June with a response that didn’t answer my query. They may offer cheap prices, but their customer service is extremely poor and if things aren’t sorted I will be leaving.
Being new to Tulo I did not know what to expect having been with one of he big four energy companies previously, I am delighted to say my experience so far has way outstripped that of my previous suplier. Tulo's online comunication has been spot on and really helpful. I look forward to many years of continued low cost energy.
Experience was great
Easy switch, good communication, getting a smart meter.
Easy switch from British Gas,good communication all the way through.Much cheaper now.All good. Highly recommended Mr Andrew Newsome
This was the easiest supplier change that I have ever done for a Utility supplier. Tulo's portal is very simple and user friendly. Plus of course their prices are great. I highly recommend them. Steve Dobson
Easy set up and good price
Change over from OVO was good. All good so far with service. App is decent also.
All seems to have gone to plan with my change over
Easy to use, simple switch, great prices
Easy to set up and the cheapest tariff I could find. I have found that accessing a more detailed breakdown of energy usage isn't as easy as with some other major providers otherwise it would be 5*. 200906
All handled online with a good website.
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
This profile hasn't been claimed by the business owner.