I was able to find exactly what I…
I was able to find exactly what I needed for restarting my old well safely. The product came with clear and easily read instructions, and I am back in operation!

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
I was able to find exactly what I needed for restarting my old well safely. The product came with clear and easily read instructions, and I am back in operation!
Got everything i needed!
Got what I ordered in a timely manner! (Refills on whole house water softener and carbon filter media) Called up w/ a few ??? on the Salt-Free softener TAC media and got the info I needed in a professional, polite manner. Thanks again!
Great product, delivered rapidly, easy site to navigate.
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Customer service is always great anytime I need help.
The product delivered was as expected and it came with detailed instructions and the necessary replacement tools.
Called back reasonable time from leaving just one message and warranty part i needed.
It has been 11 business days and we still do not have our test results. We were told 3-5 business days. We do not know whether our well water is safe to drink, because of Hurricane Helene, and we are still finding bottled water waiting for this test to come back! I called last week and was told "soon". I messaged yesterday and haven't had a reply.
I ordered my water test kit on August 2nd, 2024. The kit arrived, and I sent it back to the lab in the return box. However, due to an error in the box (US Water made a mistake on the label), it was returned to me. US Water then sent out a new kit. When I called US Water, the representative on the phone told me that the results were back and sent them to me. The results were not for me but for another client. So, again, I called US Water, and they promised to sort this out and put it right—after seven days, I have still not heard back. I wouldn't recommend this company at all. Their content incompetence and delays are slowing down our water system installation.
User friendly website, easy ordering, desired product in stock, this time it was a reorder, made a paperless transaction, and product was on its way, great communication of the seller, their transportation rep, and of FedEx being very clear as to shipment date, tracking, and expected delivery, and final on-time delivery. That’s why I’m a repeat customer!
My shipment arrived with a broken lamp and sleeve. I called and was sent a replacement. Friendly and helpful service. I will use US Water Systems again.
Ordering replacement filter is very easy.
So far everything looks good, still need to get it installed. Shipping packaging could have been better. One of the tanks showed up on my door upside down and almost busting through the top of the box. It didn't have a "This side up" sticker like the other tank. Possibly throw some more bubble wrap in there to buffer the ride.
Took way to long for you to ship - over 10 days. Sort of high priced. Then you ask for this review right after you ship - you think I have the unit already and installed? I'll let you know how I like the softener after I get it installed and use it a bit.
Great support employees.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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