Always a pleasure
The customer service team is very helpful, friendly and knowledgeable about the product they offer. The product we purchased arrived quickly and in good shape.

US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
US Water Systems Inc receives high praise for its excellent customer service and the quality of its water systems. Many reviewers highlight the knowledgeable and responsive support staff, noting that they provide effective assistance when issues arise.
Customers appreciate the quick shipping and well-packaged products, which often arrive undamaged. However, there are notable complaints regarding product quality, with some consumers reporting water leaks shortly after installation and frustrations over unresponsive tech support for unresolved issues. While most experiences are positive, the mixed feedback on product reliability suggests that potential buyers should be cautious. Overall, US Water Systems Inc is viewed favorably, but attention to quality control may be necessary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 92 |
| Sep 24 | 4.3 | 83 |
| Oct 24 | 4.2 | 91 |
| Nov 24 | 4.6 | 76 |
| Dec 24 | 4.4 | 81 |
| Jan 25 | 4.5 | 13 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 2.5 | 2 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Called customer service then followed up with tech support”
“shipment time was multiple weeks”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 4.1 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 |
Bottom line: US Water Systems Inc is #4 of 5 on overall rating in this group. On delivery, Ingrams Water & Air scores higher (4.6 vs 4.2).
500 reviews of US Water Systems Inc. Filter by what matters to you.
The customer service team is very helpful, friendly and knowledgeable about the product they offer. The product we purchased arrived quickly and in good shape.
Well the product leaks and the shipping is more then the filters.
You shipped the wrong part and i had to pay over $10.00 to ship back a $29.00 part.
Great product for the elderly that can no longer maintain standard water conditioner systems. Very east install and very low maintenance. Arrived in perfect condition.
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Slow shipment of a single item. And too high a shipping and handling fee for a single item.
Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used fitting from other vendor to flush carbon fines before installing on system. Way easier that way.
Received the media when the company said it would be at my house . The instructions were very helpful since I had never done this process of changing out the carbon filter before. I will use this company again when it’s time to change the filter again.
They work well
After you shipped wrong item and I returned them you finally shipped right one and I could get it changed.
The ordering part was fantastic. Very helpful in determining what I needed. Keeping me informed about the order status was not as good. There were delays in obtaining a part for my system, without letting me know this would delay shipment. Long past the expected shipment date, I had to call to find out what the delay was. My recommendation for these cases is to provide a to short email, which would have prevented the back and forth. However, all of my contact with your company was great.
Sales staff helped with picking the correct equipment for our process and worked with us to complete transaction. Shipping was fast and delivered to our door
Great service and availability; and follow up when one component showed up broken. Great company and people to do business with.
Company website is great & easy to navigate. I just wish they would post the current address since they relocated. I stopped by the old location on a recent trip through Indy& nobody was home.
USWaterSystem provided excellent customer service. They treated my specific iron water issue with a known proven solution and recommended two options for me to decide. Rene was attentive in providing the expertise and customer service necessary to finalize my order.
works better with our fittings than what we were using before
What made it great? You had what I needed at a reasonable price. Josi was very helpful and warm and made the ordering process easy!
After doing quite a bit of research, I reached out to US Water Systems for a iron reduction filter system. Working with their staff was a wonderfully pleasant, and very informative. Jake, my sales person, was very helpful and knowledgeable.The communication after the sale has been very transparent, clear and kept me informed as to shipping. Can't wait to receive and install my new system.
We chose US Water after seeing several reviews for our new house that has a well. The system went in easily and the water tastes great. We’re glad we made the decision not to go with the previous company we used.
US Water Systems Inc is a leading provider of water treatment equipment designed for both residential and commercial applications. The company specializes in a variety of water filtration and softening solutions, including American-made reverse osmosis systems, smart metered water softeners, and whole house water filters. Their products are engineered to improve water quality, enhance health benefits, and protect plumbing systems from scale buildup. Targeting homeowners and businesses seeking reliable water treatment solutions, US Water Systems is dedicated to delivering high-quality products that meet the diverse needs of its customers. With a commitment to American manufacturing, the company offers industry-leading warranties and expert support to ensure customer satisfaction. For those looking to enhance their water quality, US Water Systems provides a range of innovative products and services tailored to individual requirements.
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