Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
We had a very large order and when we finally assembled and entered it, our credit cards were declined, 2 different cards 5 times total. We ended up placing the order directly with the restaurant and had no problems whatsoever. We enjoyed the food immensely, no thanks to Bite Squad.
the food was Awesome. My mom and dad is very picky and they enjoyed it very much.
The driver was great! The food was awful and it was about an hour late. The portions were small, the pasta sauces tasted weird and were dry, and the meatballs were over seasoned - all I could taste was salt and pepper. Overall, pretty bad…
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Amazing and easy ordering experience!! Fast delivery with timely updates!
Quick service. Great food. Easy to use app and service.
My driver was first rate. However, it took the restaurant more than a half hour after the promised time before my food was ready. My driver wrote to me and said they were extremely busy and he would stay there until my order was ready. I really appreciated that.
Quick on delivery . Not like others
Excellent food but a little too expensive! It's really 4.5 out of 5. But I loved everything I ordered. I'll definitely be back in the future.
Bite Squad was great, but, as often is the case with this restaurant, an unsatisfying experience. I ordered using Bite Squad from this restaurant , Finn’s. They accepted my order. Later, I get a text from the restaurant that they refunded all the costs associated with my order, something about the Bite Squad person not being available. I contacted Bite Squad, and after some back and forth, they said my order had been picked up and was on its way. It arrived on time, and I have not been charged for it!
Puerto Vallarta has AMAZING food and always on point. Customer service is fantastic. Only advice stay away from Bitesquad. We ordered for our family of 6, apps and all. Was told atleast delivery would be an hour. We order from them all the time through Doordash but had to use Bitesquad due to some error on Doordashes app. Worst mistake ever. $154 order, food, fees and tip. An hour later we still had not been assigned a driver. I requested help, they told us we had a driver. 10 mins later I reach back out... same story. Finally I get a driver as my food is now 30 mins late and we were planing on leaving for out of town. The new driver reached out that she was having to have the restaurant remake the order bc someone else had picked the order up. She brings the food, and I was still missing 3 of 6 meals and 3 of 4 cheese dips. We argued until we got a full refund. We contacted the restaurant who explained what was done one their end and unfortunately they lost a lot of money on my order. They lost the first order to someonestealing, then basically a 2nd order bc they remade everything. Just for someone to steal 1/2 of the new order. Not to mention Bitesquad not paying them for the order. We will be taking care of this restaurant though. They are a stand-up business! Thank you Puerto Vallarta for good food and good service!
Jimmy was great in correcting an app issue that was not his fault. Kept me updated too!
You can't go wrong with Morton's. The steak was cooked perfectly and the lobster bisque was ono.
Guy was nice but he DELIVERED IT ON a Bike like motorcycle.. its in 50s here even with a bag it was cold. Wth
Bite squad gave the order to the restaurant but did not coordinate a driver. My food sat at the restaurant for 30 minutes before a driver could get to it. Then it was delivered to me. French fries after 40 minutes are not optimal. Bite squad ... bites. No more for me.
On time delivery of ramen bowls, gyoza and edamame. Delicious! Asked for additional tofu and pork belly and was not disappointed. Will definitely get this again.
Great time ordering. Supposedly the delivery happened but we Never got the delivery. We live on gridded street So pretty hard to Miss- deliver. Have never Had this problem With bite-squad. Bummer. Had to reorder and still waiting,,,,
I have been dealing with bite squad and every time that there is an issue they actually make sure they fix it and they also credit me for the hassle that I had to endure from the lack of professionalism of a driver who is picking up my order so I really think that they're really doing great and they appreciate good customers
My driver was great this time!! The last time I ordered extra sauce it wasn’t with the food, so this time I put in the comments that I needed sauce for my food because last time I ordered from them I was shorted sauce. I also put in the comments for the driver to please make sure that they put the sauce with my order this time. When my food was delivered the top of the bag was tied and I was thanking the driver an I never thought to look for the sauce until after she left. So I brought my order in and opened it up an everything was there an the restaurant had even sent me an extra sauce this time and I was so happy to know that they listened to the comments this time!! 😀
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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