Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
Is zero an option. Ordered from across country. Meal for family getting home from hospital with firstborn. Charged my card the $98.00. Never processed my order. No help when customer service contacted. Cancelled order. Advised a refund would be submitted at some point. Highly do not recommend. Complete service failure.
They have zero customer service and tried to make me feel responsible for their screw up and wouldn’t refund or even credit a half received order that was cold!
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On many previous orders, we've had restaurants make errors, leaving out one or more items. I put a note on tonight's order asking that both the restaurant and driver ensure that we got everything we ordered. Cody, our driver, really went the extra mile for us. He stayed and counted every item and watched to make sure the restaurant packed up everything we ordered. We are most grateful to Cody. Best service ever!
Good fast service! No problems with the driver! ................was nice!
Selection of restaurants is very good. However the last several times we have ordered, drivers have been slow to accept the order, get to the restaurant and deliver to us. Unsure if this is due to lack of resources but by the time our food gets to us it’s typically cold. We always tip not only in the app but also a little extra. We will definitely have to rethink that going forward
Terrible. My food was never delivered even though the delivery person marked it as delivered. When I finally could get a hold of customer service, they were no help. They stated that since it was marked as delivered all they can do is refund my order. I even called the restaurant and they said the food was picked up.
All the food we had was excellent!!
Food was good, correct, hot and on time. Thank you.
My driver was AWESOME! Jersey Mike’s totally messed up my order and not only shorted me a sub, but also made it wrong. (We didn’t know until we started eating it.) my driver called them and they admitted forgetting a sub. So he drove back there and then delivered the missing sub, which was made to order. Service beyond expectations! We double tipped him cause he deserved it. It wasn’t his mistake at all.
Everything from American Pie is always superb
The food was fantastic! Got here faster than I could have got in my car and gotten it. It was hot and yummy! The French Toast was perfect lil sweet to my morning and the Mama Tried, was all that. Eggs perfectly cooked with bacon and toast . The grilled cheese with avocado and tomato perfect summer sandwich. Was it down with a Carmel Latte and your set for a great day!
Glenn Feil is an excellent driver getting my food order here piping hot and super fast every time. And what can you say about Frieds except for top notch delicious food every single time!! Glenn and Frieds is a winning combination!
Did not send the right food.
The delivery woman was great! She had my order in the Insulated Bag and my food was still hot. Not to many of your drivers does this and it ends up my food is either warm or cold. Big thanks to the delivery woman.
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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