Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives mixed feedback from customers, with many praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience.
However, significant complaints arise regarding order accuracy and customer service. Numerous consumers report issues with uncommunicated delays, missing orders, and unexpected charges that inflate their bills. Some express frustration over the lack of support when trying to resolve these issues, leading to a perception of the service as unreliable. While many enjoy the food and appreciate the drivers, the recurring problems with service and order fulfillment overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring other delivery options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2024.
| Month | Average | Reviews |
|---|---|---|
| Aug 23 | 1.0 | 1 |
| Sep 23 | 1.0 | 2 |
| Oct 23 | — | 0 |
| Nov 23 | 2.0 | 1 |
| Dec 23 | 1.0 | 1 |
| Jan 24 | — | 0 |
| Feb 24 | — | 0 |
| Mar 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We had never used Bit Squad until now, and we were thrilled with our delivery”
“If you see your order using this 3rd party service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Delivery | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Bite Squad is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
500 reviews of Bite Squad. Filter by what matters to you.
Bite squad is always on time and most of the time they are early which I love because I’m so hungry. The order is always accurate, the food is always warm the delivery person is friendly and polite. I love Bite Squad.
Didn’t notify me when the restaurant didn’t have what I wanted. Driver arrives and my entree is missing. Leaving me with no dinner. Have never been impressed with the BiteSquad customer service- the reply was “well this can happen when the restaurant is busy” “ you can wait about 5 days to get the money back for the food that was never delivered” Drivers always pleasant and kind but their processes and customer service are severely lacking.
Food was great & delivery arrived early.
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Food never showed but site tracking said it was delivered. When I contacted the company they admitted the order went to the wrong driver and that they'd canceled the order with a refund pending. They claimed an attempt to call was made. No attempt shows in my cell phone history.
Not impressed with the food. BUT that being said, I know that Bite Squad has nothing to do with the preparation, or anything to do with the the actual food. So when it comes to the delivery, it was quickly delivered, and very hot. I was VERY busy when she showed up. I work emergency animal medicine and had a very serious emergency when she showed up. Our receptionist’s were crazy busy too! She was so calm and kept a smile on her face while she was waiting to leave the food. Such fast service, hot food, and a great personality!
Delivery was fast, friendly, and the food was hot. What else could you ask for. Always a pleasure.
Great experience with BiteSquad delivery and with the meal from Tacos Queen. The best carnitas we have ever had, and we've had plenty!
Awesome and fast delivery
Black beans and rice dish is excellent. Delish!! Delivery was quick, easy and convenient for a day when I'm without wheels.
It is great to have the service. What I find fault with is the way they charge the fees. The fee $4.99 maybe a little higher for more distant restaurants. What I find deceptive is the additional fee listed apart from the delivery fee. Sometime it is added in with the tax snd others listed as a service fee. On my last order total fees were over $8.00. Not a large issue but if you want to make $8.00 or $10.00 be up front and honest!! Bad business practice.
My steak was not edible. I gave it to the dog and he wouldn't even finish it which is most unusual.
Tried to order from J.R. Cash but app. said item wasn’t available. Called restaurant and was told they were too busy to take the orders so they turned the Bite Squad app. off. Ended up ordering from Urban Cookhouse and had to contact Bite Squad again for a promo code. Here’s a tip: promo codes only work once even if you start order over. Urban Cookhouse does a great job but they didn’t read the notes. I asked for no red onions as they make me sick. So I got red onions. I would ask please read the notes. Otherwise it was delicious.
Food and delivery were spot on! Excellent service from ordering to the delivery!
Prompt and courteous delivery! Food arrived as ordered and was HOT! Thanks Bite Squad😊!
Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
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