Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
I love Michael’s. The employees were great, but I wish they had more adult ceramics to paint. And more stuff to paint for adults. How about getting I don’t know fantasy ceramics that we can paint for adults I would love if they were more stuff that they would carry things to paint for adults
I went to the Michael to get a frame for my daughter’s birthday present. One of the staff member Alyson was very kind and polite. She has a very good communication skills with the customer and her suggestion was very helpful. She is ASSET to your company. Also store was well organized has many creative products that I have been experienced. I would like to go back to Michael again.
Went to have 5 posters framed First 2 went well 80% off clearance Prices were around $150 a piece after discount fir a 30”x30” frame. Other 3 pieces were not on sale and quoted $294 each. Sales person told us to wait a week for 70% off sale and they would be around $110 each. Well went today and they said the discount was already applied. It was a complete bait and switch. They said list price was over $800 which is ridiculous for just frame and glass. Got manager involved and she was no help. I took back other 2 prints from last week and will never go on that store again! Stay away bait and switch proof below!
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I recently popped into Michaels on North Queen (near Sherway Gardens) to get some custom framing done. I would like to recommend Steve and Marika on their outstanding service. Steve does the framing, his work is excellent. He is very professional to work with and his manner is super kind and Fun. Marika assisted me is selecting my Frame, Matt Boards and fillets - I would highly recommend Marika for her keen sense of style and design. Excellent service all round - 10/10.
I had a very valuable antique picture framed by Abiti. She was very courteous, friendly and knowledgeable. Her suggestions with matting and placement greatly improved the picture. A real professional. She went above and beyond suggesting upgraded hangers at no additional cost. Very pleased. If it was possible, I'd give her 6 stars Joseph
I actually first found out about them randomly on instagram. I never paid attention to these things but I was on a binge watching hobbies and crafts videos, their instagram really inspired me into making some crafty stuff during my free time, and i must have literally manifested it in my mind because my friends picked up on it and i started getting gifts from their store. some of my friends were shipping me and bringing me DIY stuff and souvenir like knick-knacks from their travels and stuff. Well, pottering around the house has never been my case but thanks to Michaels you can kinda get addicted to knitting, painting, or creating some decorative stuff for your house. And it is a very fun activity as a whole family to go through as well! Their stores are also great, had a chance to visit one, and it lead me to a situation where I turned my garage into a family hobby workshop :)
Online inventory is always inaccurate. I've placed two orders within two days and both were canceled due to items being out of stock in the store. Also, I placed an online purchase with the Michael's store in Orland Park, Illinois, after 3 hours, I still had not received an email to pick up my items. I called and spoke with the manager, Crystal, who still took her time getting the order together. Then to find out, they were out of stock. Michael's customer service and in-store experiences have been consistently terrible over the past few months. Although I visited Michael's in Downers Grove, Illinois this morning and the store rep was absolutely wonderful.
Angela at the Westminster store at Walnut Creek was rude and belligerent today. She told my husband false information about a return. She wouldn’t listen and would rather lie than admit she made a mistake. She has cost the company a loyal customer.
Directed to aisle I wanted and also picked up online order.
Good morning I’m want to order gym clothes JOLGER men Sleeveless gym t-shirt And Men gym stringers black T-shirt Please I’m pay thank you
What a horrible experience overall. I went to my local (Chico, California) Michaels to get the cost and availability of a mat and a frame for a picture my dad sent me from Switzerland. Turns out they no longer carry metal frames in the store. The young associate who helped me showed me colors and got me a price for just the mat (normally $ 30.00 discounted to $ 15.00). She loaded the parameters, so I could just go in and order it. I went online, and could not find a frame I liked, so I ordered one from another retailer. Went in this afternoon to order it as the frame was arriving tomorrow. I went in and stood at the framing counter for about 15 minutes pushing the button to summon an associate. The entire time I was standing there, a lady on register # 2, who I suspect is the acting manager was on her headset, and aware no one was helping me. After 15 minutes a person came in from outside the store, walked towards me and told me she was on break for about 15 more minutes, but that she was the person I needed to talk to. She told me she would try to get someone else to help me. She did not even try but went into the break room where other people were. 15 minutes later she walked by and told me she would be right with me, she had to let someone into the bathroom first. I had heard the lady at register two talking to someone about letting a person into the bathroom while I was waiting. When she returned, she was quite helpful in getting me the correct color for the mat, turns out it was the back color for most of the colored mats. I told her I wanted to pay for it and pick it up tomorrow morning. This is where things got ridiculous. She told me that she was off in 20 minutes (remember she just got back from break) so it would not get cut today, and the person who could make a mat was scheduled at 1:00 on Saturday, so it probably would not be done by Saturday. She was off for a three-day weekend. At that point I told her that this was ridiculous, never mind, I would find somewhere else to do it. I called a local place downtown. He will do it for me tomorrow, saying it takes about 10 minutes. I called Michaels back to let the manager know what had transpired and reached Maria, the manager of the framing shop. I let her know how I felt about all of this, and she hung up after I used an inappropriate word. I feel better having let all of you know.
Purchased item on line. I tried using their tracking process, but it is only for show. They said my item was delivered but it was not. The website is miserable - very hard to find customer service telephone number. The live chat never worked. This company is wobbling on two wheels and two flats. First and last experience with this company. I am amazed they are in business.
Donna at the Leominster store was excellent. She was inquisitive to our needs, was very attentive, caring and helped us out 100% and this was in the framing department at the Tower Plazza at Leominster Ma. Today at around 12.00/12.30 on December 17 - 2023.
This is a follow-up to the one star review I left several days ago regarding their atrocious Customer Service. Now if I could give them NO STARS it wouldn't even begin to cover the aggravation and time spent trying to resolve a very simple issue. After 3 chats and phone calls requesting an order be cancelled they have the audacity to send me an email just now advising that they shipped the order!!!!!! Almost a week after the chats and calls. You can be guaranteed that the merchandise will be returned to the store. I will never order from their website again unless the merchandise can be picked up at a local store and then again maybe even at that probably won't order from them again. So tired of the baloney with this company and others and their so-called Customer Service where the rep's don't speak or understand English and could care less about the customer they're dealing with. Sorry had to vent as there's no way to email them and vent just their totally useless chat or phone rep's!!!
I normally like shopping at Michael’s. I recently purchased some holiday candles on sale 3 for $9.99. When I went home and lit and burned 2 of my candles for at least 2 hours, I couldn’t smell the scented candles. I decided to return the candles. The store clerk wasn’t sure if she could allow the return so she got the supervisor. I was told that I couldn’t get a return on the candles. I was like “why not”? I was told because Michael’s can’t restock the product. “Oh, I see”… I said to the supervisor “So, Michael’s sells candles that don’t work? I told the supervisor that they could keep the candles because I didn’t want them due to them not working”. She called the manager and I was refunded my money but with the warning “Only this one time”. Really?! What ever happened to guaranteeing the products you sell? I’ll continue to shop Michaels but I will avoid candles, especially scented ones.
I placed an order on-line and received a message right away that my order would be ready shortly for pick up at a location near me. Product was on sale, awesome price. Next one said they would hold it for 4 days and I was able to be there before this date. Pick up was a breeze. Had a young lady who smiled and addressed us, got our order and asked if we needed anymore assistance. Wonderful customer service at Kennedy Commons in Scarborough On. Highly recommend this location to others, plus Warden and Eglinton where I've made purchases in store previously.
No customer service went into return. Some items I purchased online cash registered did not know how to return them and the manager said she was too busy to come to the front for another 20 minutes never buy anything at Michael’s.
They need a complete overhaul of their online Customer Service. Chatted and called yesterday and another Chat today. Appears that none of their rep's speak, understand or can read English. It is so frustrating and a total waste of time trying to resolve the simplest of issues. Placed an order over a week ago, part of which shipped and was rec'd. Two items remaining have yet to ship - needed everything by today but no one can seem to understand what I'm advising. Repeat, repeat, repeat and they still don't get it. Finally chatted today advising I need to cancel the two items and rep still didn't understand - kept referencing the items already rec'd. Finally got them to advise they would refund/cancel (which is it) and adv I would receive an email when done. It's been over an hour and still nothing. Should have been done before rep ended chat. Absolutely ridiculous!!!!
Do not order online and have your order shipped!! Paid for delivery and tipped the driver for same day delivery and two days later it wasn't delivered!! Impossible to get a refund!! Could have gone to the store and got it myself which I actually ended up doing!! Terrible customer service and management!
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
This profile hasn't been claimed by the business owner.
